Velocity Auto Sales

If I could give 0 stars, I would. The salesmen are nice and they do a great job of helping you out. But once you sit down with their finance department, it’s game over. They will tell you they have the best deals around, but in reality what they will do is mark the car down lower than what Kelley Blue Book says that it is worth (to bring you in), and then they add fees upon fees (dishonest fees) and then rack the car up beyond what it’s worth. They buy their cars in bulk «wholesale» from car rental agencies or companies who supply company cars which is obviously very inexpensive. They list them UNDER retail and then LOAD UP the fees to make their EXTRA profit. Never ever evvvvvvver buy from here people. Ever.

I just bought a new car here yesterday. Overall, I was pretty stoked with the customer service. Both the sales guy and the finance guy were super nice, and very helpful. My only complaint is that they really aren’t willing to negotiate on their prices, but when the prices are already so low, this really isn’t that annoying. Otherwise I’m super happy with my experience, my financing, and my beautiful new car.
These guys are awesome!

We went to test drive a car at Velocity auto sales. The battery was dead and had to be jump started. After jumpstarting the car we drove 3 miles down the road and it stalled while driving 50 mph in traffic. It took 20 minutes after we called for someone to come and get us. When we got back to the dealer we asked the Sales guy if he coudl give us a small discount of a couple hundred dollars for our trouble and he said he could do anything but that Finance would help us out. When I got into the Finance office, explained all of our troubles during our 2 hour visit and asked if he’d be willing to take a few hundred dollars off, he responded (verbatim), «this is the price, if you can’t pay it, go somewhere else». On the way out (obviously i’m not buying it at that point), I asked for the name of the owners, explaining I wanted to provide him with some feedback when he gets back in and was told by the sales manager on duty (verbatim), «We don’t give out the name of our Owner». SO, you tell me, do you want to do business at this place. By the way, I looked up the owners name and it is Marcus Blair. Too bad Marcus doesn’t make it easy for customers to give him feedback… if they did, they might do more business. Prices are competitive at Velocity, on the low end, but 90% of the cars we have looked at were from Rental Car agencies so that had heavy wear and tear for 3 year old vehicles. I

Pros: Low list prices, no haggle pricing (which is also a con)
Cons: So-​so customer service, car had a dead battery
I setup an appointment to test drive a used Corolla with very low miles and a good price. The salesman was quite personable and had the car ready. He handed me the keys and let me take the car for 20 minutes by myself.
On the way out he said, «Don’t turn off the car. There’s something wrong with the battery. It might not start again, if you turn it off.» That was a huge red flag for me. How did the car pass their inspection? (True, it’s always possible that someone left the lights on all night.) Based on the other ratings, this made me feel that this problem would be just the tip off the iceberg.
Over the course of 3 weeks, I went to 10 different car dealers. If I had to do it all over again, Velocity would probably still be on my list. However, make sure to go through the Carfax with a fine tooth comb. In addition, take the car home and have a car guy look it over.

First note is I would like to mention the good things is they had a wide variety of vehicles which is good the 2^nd the sales guy who we worked with was really nice. Now that is all I had to say for the good points. I went there with a buddy in because he was looking to a buy used car for a good price. This happen to be one of the few places that offered a decent deal so we thought. Once my buddy decided to pull the trigger and work some sort of deal. We spoke with the sales rep and he got us in contact with the manager. Nice guy at first but became a totally you know what later on. As we started discussing the price there was hidden charges that he was really vague on the reason for it which is one was a 299 addition that he’d says was required for anti theft which is required. I’m not the smartest guy in the bunch however what he stated is quite sketchy and from my own purchase that I recently done this is not anything required. Moments of discussing with my friend questioning him on why it’s there because it doesn’t make any sense. He finally came out and said the reason is because they a dealer has a premium and this is something they pass on to their consumers to keep cost very low for them. He could of just been truthful from the beginning but instead said kept lying and stating all dealership has this fee than wanted to tax my friend additional 500 for their dealer fee on top of that. That’s crap man and the funny part that is when he was just doing vomit of the mouth he said if we wanted the fee and waived he said the Windows can be replaced because the sticker on the window is why the anti theft coverage is there and is required but it would still come out of the consumers pockets. What does that even mean???

Buyer beware. Dealer has low price but charges a $ 299 mandatory anti theft coverage ontop of their already outrageous dealer fee, they will not remove this at all. After 20 mins of arguments with them I found out that it’s the premium that they pay for their insurance and that they pass onto the customer. It absolutely doesn’t cover you in any way nor form. read the disclosure doesn’t say how it cover all it states is what it won’t cover.

The did a good job making sure that we loved the car we purchased and it was at a fair price. I would highly recommend them to others.

I had a smooth experience buying a car from Velocity.
Chad was super helpful, letting me test drive several vehicles. Very friendly.
Efrain helped me the next day, because Chad wasn’t available, letting me test drive two more cars and then closing the deal on one.
My car of choice had some abrasions on the hood so they gave it a buff before I left. Much appreciated!

So far, surprisingly good.
Let me start with after the sale. Afterwards I noticed some damage to the tint on the window, I expected them to come up with an excuse why that would be my responsibility to fix, but they referred me to a company to replace the tint, and they covered the cost. (I got the warranty they sell, as well as the interior coverage)
I also came back in for some minor stains, and they took care of cleaning those.
I bought a 14 Camry Hybrid,
I had read the reviews before going in, so the «299 theft» fee didn’t take me by surprise.
I was not able to get them to budge on price, they say they are a no-​haggle dealership. But for me the price was ok, so I just went with it.
Ryan came and picked me up at the FrontRunner station, that was nice, as we live an hour away, and I didn’t want to make my wife come drop me off.
Check out process was fine, took about an hour or so to get the keys, and get out the door.
I was already planning on buying a warranty, so I didn’t need to be pressured into it. Their price beat the price I was quoted for Toyota Platinum Care, so I went with it. (haven’t had a major claim yet, so fingers crossed.)
I was referred by a friend, so they sent him $ 100 as a thank you.
If my review helps you decide to go there, give them my name, Ammon Fife, and hopefully they’ll send me something too.

Pros: Excellent prices on used car and a hefty inventory. Sales men are super helpful and attentive. I loved the no haggling system they have, way less stressful.
Cons: It seems like they don’t care about you after you buy the car (shocking, I know).
My car battery died 2 months after I bought the car. I called to ask if this was something they were going to replace or if I had to purchase a new one. The gentleman over the phone told me to come in and speak with his mechanic. I thanked him, asked for his name, and he asked me why I needed his name … and then argued with me over why he didn’t need to give me his name and hanged up on me.
I called back, demanded to speak with a manager or supervisor to explained my frustration over someone not wanting to give me their name, just so I can have it on record, and being hanged up on. The first thing that manager said «Well he gave you the name of the mechanic …». I had to explain to the MANAGER that it wasn’t the name of the mechanic I wanted, I wanted the name of the person that gave me the name of the mechanic. I also had to explain to him how it appeared he was defending his sales associate horrible customer service because not once did he apologize, instead defend his associates actions bad actions. It wasn’t until I explained this to him that he started to understand where I was coming from.
He went to tell me who my original sales man was, and how they want their clients to work with their original sales man. Which is all fine and dandy if they opened up that way, instead of being jerks, blatantly arguing with me, then hanging up on me. At this point, I was arguing with the manager about how he supported such horrible behavior from his sales team.
I wanted to speak with the mechanic they had working on the weekend, and MAN they did not want me to speak with him, they just wanted me to come in … They said since the service desk is closed on the weekend, they can’t call to ask … I asked if he could just text him or page him to call me, which he said not really since he only speaks Spanish … which I responded with I speak Spanish. After that string of excuses to not get me not to speak with the mechanic, I finally got a hold of the mechanic.
The mechanic was the nicest guy.
After an hour on the phone, with the sale associate, then manager, and the mechanic, I still have to buy a battery. Which is ok, it just shouldn’t take me an hour to find out if I had to buy a battery or if they’ll replace it for me. Should of been an easy thing to find out.
TL;DR
Great place to buy a car and affordable prices, rude sales team after they got you out of their lot with one of their cars. Don’t expect a long term relationship/​support with these guys.

Had a horrible experience at Velocity Auto last night. We showed up an hour before closing on Saturday to test drive a car we found online. I work Saturdays so the earliest I could get there was 8 pm. Their lot is huge and they have a great selection of vehicles, so we started walking through the lot looking for Jettas. We saw several salesmen out in the lot, but everyone avoided us like the plague. We finally went to the front of the lot where two salesman were playing with a bird. They both avoided eye contact and looked too entertained with some stupid bird to help a costumer. Finally a salesman came over towards us but instead of helping us he started locking up the cars for the night. I told the salesman locking the cars that this is the worst costumer service I’ve ever had at a used car dealership. There are dozens of other dealerships within a few mile and I’ll take my business elsewhere. I would be willing to pay more money for the exact same car at another dealership than give these guys my money. They obviously don’t need it. I get that it was a Saturday night an hour before closing, but when you’re planning on paying $ 15k cash for a car, you’d think you’d be treated a little bit better. I’m taking my $ 15k someplace else.

Well, my girlfriend and I arrived at this dealership not because we had heard good things or we thought they were reputable or any sort of non-​sense like that. We arrived here because they had the car she wanted, and it was priced reasonably. Unlike almost all of their other cars on their lot this one didn’t suffer from a history of being a rental. It was a «Carfax 1-​owner» and that owner was a person, come to find out it was actually a person who worked for Velocity.
The initial ‘salesman’ was a nice guy, the true salesman is in the back room. (we will talk about him later) So after driving the car, and going through the whole rigmarole she decided this was the car for her. She did the credit app just before they closed and we were sent home until the next day so they could hear back from the bank. The next day she got a text saying she was approved and could come in whenever was convenient for her. She got there about 3:30 PM and this is when the sales tactics started in.
Josh the finance manager pushed the warranty like his children’s food depended on it (which it might). He lied and talked himself in circles, only to look like a complete idiot. He initially stated that the bank (America First Credit Union) requires a warranty on their car loans when we called BS he stated that they don’t require one but they charge a higher interest rate if you do not have the warranty. Again, we called BS. So now after talking in circles for far too long we finally got him to give up on the warranty and the GAP coverage. The signing of the papers begins… Now there is a «theft registration fee» which he initially claimed meant that we got paid 5000 $ dollars if the car gets stolen within 5 years. Then when we told him we didn’t want that, he claimed it was how the dealer recovered shipping fees. When we stated that the car was never shipped because the previous owner works at velocity, he basically told us that it’s how they make money. and it was non-​negotiable. I’m almost certain that fee is the sales persons commission, which they deserve. but why not just claim it as that?
So in the end, we got the rate that was promised w/​the purchase of warranty. Because the entire «lower rate with a warranty» thing was all a lie. the theft registration fee was also a lie. In fact almost every word out of his mouth was a lie. They always leave ‘wiggle’ room in what they tell your monthly payment will be because they are counting on conning you into a warranty and all that garbage. After listing to Josh blatantly lie to us for far too long we walked out with the car we wanted with a payment lower than he initially said and the interest rate the bank had offered from the start.
In Summary:
JOSH IS A LIAR. (though I think that is probably just the standard in the industry) He is super unprofessional especially when you start questioning fees and not buying the trash they try to tack onto your loan. He got super short and snotty like a small child throwing a fit. It was almost comical.
If you’re going to buy a car here make sure you carefully review the paper work and fees associated with the purchase. Also I would look into the warranty company they use. they have terrible reviews.

Awful!!! Never will do business again with these people. After jumping through hoops to make this deal happen, they backed out right when my loan was approved. They decided not to give me what they promised me for my trade in. Not a happy camper «(

My husband and I bought this car from out of state so the transaction was a little complicated. Tyson and Cory were very helpful, easy to reach and were nice to my parents who went to check out the car and pick it up for us. The car is great, looks beautiful and runs perfectly.

These guys were all so helpful & welcoming! Knew what car I was interested in when I went in & Joshua helped me right away! Took it for a test drive loved it! Talked to Steven in financing, gave me the numbers, he worked directly with my credit union & the next day I was able to walk in sign the papers and walk away with the keys! Recommend to everyone! No hesitation!

I’ve driven by this dealership several times and am always impressed with their inventory. Because of that fact, when my mom’s car recently broke down, I referred her here to find a new car. She arrived at the dealership looking for a Toyota Prius, which they rarely, if ever, have at their lot. To her surprise they had just gotten one in stock and she was ecstatic. It didn’t take long for her to decide that it was exactly the car she wanted to buy. My mom went to the dealership pre-​approved for her loan and only needed to sign and drive off the lot. Or so she thought…
My mom went into the finance office and was going over the final numbers when she was told that she had to pay $ 299 for a «theft recovery registry»: this was not an option, but a requirement for them. I received a text from my mom asking if this theft registration was required. Having extensive experience working at a used car dealership in the past I know for a fact that it is indeed NOT required to have and that she could decline that option. She then confronted the finance guy (Josh) and told him that she did not want to pay $ 299 for something she didn’t want. His response to that was, «tell your son to not tell me how to run my business and I won’t tell him how to run his.» My mom was incredibly underwhelmed with his reaction and with how snappy Josh became that she left the dealership without purchasing the vehicle.
The vehicle she was looking at had been in a couple of previous accidents, but was priced very fairly accordingly. Unfortunately, because of the good price for the car, I still told her she should probably pull the trigger and buy the car and I would look into the $ 299 theft registration at a later time. She called the dealership and told them she was going to buy the car and that she was going to go to her credit union to sign the loan paperwork and bring them a check. The dealership told her that she needed to go there to sign the loan paperwork so that they could get a kick back from the bank for doing the loan there.
The bottom line… This dealership has their vehicles priced fairly and my mom was satisfied with the salesperson whom she worked with. The disappointment comes from the finance team at the dealership! IF YOU DECIDE TO BUY A CAR HERE KNOW THAT THE $ 299 THEFT REGISTRY IS OPTIONAL!!! They charge an outrageous $ 399 for a dealer documentary fee, and ask that you do way more than just pay their asking price for the car. The two stars I give this dealership is for the vehicle my mom got and for the salesperson she worked with. I’m extremely disappointed with the finance team though! Don’t give them the satisfaction of buying warranties, GAP insurance, or the theft registration. Do yourself a favor and purchase all of those items directly from your lender if you choose to do so!

Know before you go.
Dealer doc fee is $ 698. The state average is $ 293. More than twice the average. Their car prices seem fair but you need to add this to the price of every car you see online. Tax, title and licensing I understand. But doc fees are not required by law. The state does not regulate this and they can charge what they want.
I chose not to buy because I will not pay $ 698 for someone to do paperwork and store it for ten years.
Dealers are nice. Not to pushy either. I’ll give 3 stars simply because the staff was nice.

They took well care of me and keep doing it. Unreal place with such honest and helpful staff. Thanks for everything guys!

Had a great experience with Velocity. We purchased a 2009 Impreza with 65k miles about $ 900 less than anywhere else. Josh was great and so was the closing process with Cory. No pressure, no shakedown. They even let me take the car for an afternoon to have my own mechanic examine it. 5 stars for these guys. Will shop here again.

If you want to see what your car looks like prior to them selling it to you take a look behind the fence. You’ll see what I saw because someone told me