Starrs On Mercer

I am very dissatisfied with the level of service at this business. My mother lives in DS and we love supporting local businesses so naturally she bought me some Christmas presents there. She spent $ 200 and I only loved half of it. The day after Christmas we went back to return the 2 items and the two gals said it was over 14 days so all she would issue us was store credit. All the tags were intact and the receipts were presented.
After pleading and saying that they were clearly Christmas gifts so the 14 day time limit wasn’t fair they just shrugged and said «sorry.» Now I can’t even buy something elsewhere that I actually want.
I will not be supporting this business again. I feel bad for my mom for spending her hard earned money and now it basically being wasted.
Shame on you for making a bad name for small businesses in DS. I’d recommend the owners research which stores have thrived and grown empires, or take an online business course. Most of them have exemplary customer service and go above and beyond for customer satisfaction.

Staff is super friendly and helpful. Good prices and lots of great merchandise that’s unique and not the same thing that you see everywhere else. Great new addition to Dripping!

This store is fabulous! They have lots of unique items you can’t find anywhere else. Clothing (for men, women and children), gift-​y items, jewelry, antiques, and the most hilarious cards! I also appreciate that they have sourced a lot of their merchandise locally. I live in Austin but will def be back before the holidays to stock up on Christmas gifts!