I am setting up my first restaurant, and needed some used appliances checked out. I called and spoke to Heather, very polite. She was honest and said that they were very busy. I was in no hurry, so waited for a call back. It came 3 days later, just as she estimated. Their service tech, Rick, came out and immediately found the problem with both units. Very professional, and thorough. I will definitely use them for all of my appliance service needs. Not the cheapest, but you get what you pay for. I can’t afford to have my refrigeration units go down, but most importantly I need a company with multiple service trucks to be available for emergencies.
Zee K.
Place rating: 1 Saratoga, CA
I called them to get a new gasket glued on my Nemco Steamer and a rude lady told me it round be $ 120 to diagnose the problem and after that if I decide not to go ahead with them they would not even put the appliance back. Also it would take a few days before someone can even look at it and many more days before it can be repaired!!! I m surprised how such a company is still in business.
Sun H.
Place rating: 1 San Francisco, CA
beware! always check the start and end time during servicing. they will try to over charge you for their labor service.
Tim S.
Place rating: 5 Walnut Creek, CA
The team at Cal West Service knows Food Service equipment. In a world where we order parts from the internet and then have to reorder over and over they are a nice reprieve. They were able to come out to the Sports Park and fix the old ice machine in a matter of a few hours… thanks for saving the league the cost of a new machine.
Jeffrey Z.
Place rating: 1 San Francisco, CA
These guys SUCK! They came to my place to fix an appliance and when I used it, it was still broken. I called them and they came back, charged me AGAIN, and the same thing happened. When I called them the third time, they wanted to charge me for another service call! Forget it. I asked for a refund and they refused. I’m now disputing their charges with my credit card company. When I mentioned my experience with these guys to other restaurant owners who knew of them, they told me that they have a really bad reputation and that I shouldn’t have used them. Now you tell me!