Geek Squad

The Best Buy Geek Squad just wasted my day on an install appointment that they never showed up for. It took over 30 minutes to schedule the appointment which they apparently cancelled. When I called back today to find out where they were, they then put me on hold for another 30+ minutes to reschedule. I finally hung up. What a poor operation.

this place is a joke. they sent out a young kid that looked shady as could be. he came out to fix my mac and left it not working at all. I call to have them fix their mistake and they say i have to pay another fe. Are you kidding me??? This place is a joke period don’t waste you time here. Their just scooting out places to come back an robb it looked like

Serious idiots here. Took my computer in (waited 40 min until I got to talk to someone). It wasn’t turning on and I had no idea why. I brought in my charging adapter along with the computer and the «geek» proceeded to grab my computer, plug in the charger and press the power button (I told him it wouldn’t turn on) he closed the computer and said he’d recommend getting a new one and that that one was «toast». I’m on vacation and my company software would have to be loaded on a new computer for me to do any work and that cannot happen so I told him I’d pay anything to have this one fixed. He said to just get a new one — it’d be cheaper than fixing this one. Since he was clearly not helping I asked for a referral for someone who could actually look at the computer. He said QES computers. Went there and it was just the power switch. Cost $ 120 to get it fixed. QES called me within 30 min with the issue and the part was ordered. This «Geek» told me it would be over 1K to fix it – he must have gotten that accurate quote from plugging in the charger. Save your time, go to QES where they actually know what they are doing.

Wow what a complete waste of my time. This is the first time I wish I could rate a business with a negative. I had an 11:30am appointment today and brought my 42 inch TV in. They informed me they could either do a home repair the cost for the visit is $ 100.00 or they «might» be able to ship it out with a $ 35.00 deposit but the female clerk was not sure. So I say ok, since the TV is here can you ship it out? The clerk says I don’t know but if we do it’ll take 4 – 6 weeks. I said ok I am open to that… she said we’ll you can leave it here with the deposit and we can let you know. WTH? So they can come to my house for $ 100.00 and do the repair there or give me an estimate but they can’t fix it at the place of business??? I am at a loss.
I have a few suggestions:
1) Train staff so they know if you can ship out an item for repair or not. How hard is that to give a yes or no answer???
2) Better yet, do repairs on sight for TV’s that can be carried in by one person.
3) Add a few questions to the on-​line appointment process or add more info. informing people of your policies so other people like myself don’t waste time.
Honestly if I had known up front my only option was a house call for $ 100.00 I would have made that appointment. Now I will make it with another business since you have lost mine.

Horrible customers service! i was standing in line for more then 15 minutes (wasn’t even greeted or anything) waiting to pick up my computers. Only one person at the counter with two people in back just talking.

I would give o stars if possible. I paid for geek squad and microsoft office. I was moving and didnt check it. My bad. Well it was past 14 days so they do not refund anything. Note to self. Best Buy has terrible return policy. They installed my microsoft office with a wrong email and wrong password. If they cannot do this simple process I have no faith in them. Do not pay for geek squad because in the end you will spend hours fixing their mistakes

Not sure if this is the right Geek Squad location but my experience was fantastic. Phil and Sam were on time, professional, polite, friendly, explained everything to me, and stopped a few times to give me options on the job. (They came to install my TV). Cleaned the area after the install and then explained the functions. They even suggested some options for future upgrades. Great experience. Attention to detail. Professional. Highly recommend.

Absolutely useless and has astonishingly unprofessional business practices for such a «very large» company.

Pay in advance?! Are you kidding me? I set up an appointment for the Geek. They told me that in order to «hold» the appointment I had to pay in full for the service. I said I didn’t feel comfortable with this and I’d like to talk to a manager. The tech on the phone HUNG UP on me. The people in the store then tried to salvage this and finish out the appointment. They said they’d put it in pay at time of service. After checking on the appointment the customer service rep is once again telling me that if it’s not paid for in advance the appointment time will not be kept. I asked to speak to a manager and they stalled and stalled and put me on hold. This place is a joke. I don’t pay for service companies in advance for anything — appliance repair, carpet cleaning, house painting. What are they thinking?

OMG could this group get any worse. Two separate visits and both were horrible. Technicians that came did not finish assigned jobs, gave us wrong information and once they left… nothing worked the next day. Called and got the run around and absolutely NO help. And they wanted to charge us $ 500 that minute and then they would see if someone could help us! We hung up!
We have hired a private company in Dublin now who says they are called all the time for the «geek» screw-​ups!!!

When I purchased my laptop from Best Buy I was pressured into buying the top of the line extended warranty from the «Geek Squad». Well before I bought the warranty they promised the world. Now that I have paid for it they find every excuse in the world to charge more because «that’s not covered». Don’t waste you time buying any warranty through Geek Squad, it’s not worth it.

overpriced… not very helpful… went to the dublin best buy location…

It has taken 3 weeks and I still don’t have my repaired phone. There is no customer service, only frustration. I am unable to get anyone to respond to my calls. Placed on hold for over ten minutes, call back and placed on hold again! Everytime I go into the store, I wait and wait and wait. It’s incredibly frustrating. Do Not Buy your phone from Best Buy and do not use their repair service!
They promise a replacement phone while you wait for yours to be repaired, however, the phone they provide is from 1998, has no bluetooth, no speakerphone, and can barely text on it. It’s ancient!!! My Droid is being fixed and they give me a ten-​year-​old ancient phone!!! And did I mention that it’s been THREE weeks and I still don’t have my repaired phone back?

I had GS come out to help us get a HIFI system in place a few months back. It took me a while to get over my being so freaking angry and now I’m just disgusted.
GS agent arrived on the wrong day and stated that I was the one confused on the time for scheduled appointment. Ok, could be me, I’ll take responsibility for this. The following day, as a favor, they would send another person out to help. Appointment set for 8 — noon. Around 4:30 he finally shows up and asks if I hate him for being late.
In less than 5 minutes and trying to offer me things that I didn’t want he suggested that a specialist contact me. I’m thinking that is what he was supposed to be.
Two months later I was contacted by the specialist.
In the end it was clear that these techs know just a little more than the average person and not much more. Consultation was a waste of time and money.

I have not heard good things about Geek Squad so was very concerned about HP telling me to bring in the laptop to have my hard drive backed up to an external hard drive. I had originally lost power on the laptop (got that back) & then had no screen display. After trying 3 other options, & making phone calls– I went to Geek Squad. The young man with the ponytail helping me was: patient, kind, listened t o me explain what was going on (from someone who really doesn’t know computer language) &… he fixed the problem! I have my laptop! Don’t have to send it back! He made my day, & my wallet– didn’t charge me. Thank you!