Imagine Audio Video Security

I am giving Imagine AVS one star because there is not an option lower than that. I am appalled by the lack of response from this company. Disappointing customer service once the system is already installed and you are locked into a contract is bad enough. But unfortunately, once your contract finally expires you are not done with the headache and the hassle, as it is harder to cancel COMCAST then to get someone on the line at Imagine AVS who can cancel your service for you. I have sent a letter, sent multiple emails, left voicemails, etc. all with no response.
Honestly, go with someone else. In addition to ALL THAT we received some bogus scam letter saying that although we had been paying Imagine AVS, they weren’t paying the monitoring company, so we should let David set us up with something else… seemed like a ploy to manipulate accounts that had expiring contracts into renewing. Honestly it is ridiculous. Once they have your thousands of dollars for the system, they don’t care if you are paying $ 1000 a year for monitoring– they can’t be bothered.
I am telling you, don’t judge based off of the good reviews– they are all praising the install– and the install is actually done by techs who work for MANY companies. Go out and get ADT, Skyline, Guardians– a company that will still pick up the phone AFTER you install the system and set up monthly automatic withdrawals.

The company is still not returning my calls and continues to charge me. I have taken the issue to the Better Business Bureau.

Dave Hatfield and his brother at Imaine AVS rock.
I called them to install a security system in my home, they showed up on time, finished the job and it was working at expected. No complaints.

Personal touch and high quality customer service, would absolutely recommend this place to others. After a bit of research, we decided on Imagine AVS for our office security system needs. Dave H. came out to do our quote, and was very knowledgable, as well as having a great attitude. He even tried to help direct me to another company for some extra work that AVS does’t do! The quality of the equipment is top-​notch, and we have been very happy with our decision to go with Imagine AVS. The install process was also excellent. Eric (I think?) was here on time, was very professional and quick, and cleaned up after himself. All in all, a painless process. The pricing was very reasonable, and they were even willing to work with us on creating a workaround for certain corporate condition we had. Again, very pleased. After the install, we had a few questions, and I was able to get them answered directly by Dave. Again with a great attitude and access to the needed information, Imagine AVS continues to make us happy customers. All in all, I would recommend Imagine AVS to nearly anyone, and continue to be happy customers!

Imagine Security helped install a security system with my company. they were reasonably priced, so we went ahead and went with them. they took care of the job fast. the reason i took two stars away are:
— The rep promised us that we could watch the security cameras on our smart phones when were away from work and that they would show us how to apply that to our phone. when the install happened, no such tutorials or installs happened with the smart phones. we tried ourselves but I guess we arent computer literate.
–They didnt tell us when they were coming in exactly to do the job, when they were finished they didnt tell us
–We called them after about the cameras on our phone, they seemed as if they didnt appreciate our business and just blew us off.
–Months later we called them to add a few more cameras to our system here, and they told us our system now wouldnt allow for it (they said the opposite when we initially had it installed). Then the price quote they gave us was way more expensive than of the original which included a lot more leg work for them.

Had ADT for a about 3 years and needed an upgraded system. These guys are GREAT! Very professional, on time, and finished quickly. Everything works great and I am very happy with the entire experience. The systems works great with my iPhone and the thermostat is amazing.