Petco

This is a great store, the employees are all very friendly & say hi to my dog & offer her treats when we stop in, they also have a good selection of dog toys & accessories, and they have some pretty good sales on dog food if you keep an eye out for email coupons & the online ad! Make sure you sign up for the petco rewards program, every 2 bags of dog food I buy, I get a $ 5 off coupon for my next purchase! It adds up fast!
Parking is very easy, the lot is busy, but I’ve always been able to find good spaces here.

I’ve always preferred Petco over Petsmart until I moved to Dublin. This location is small, and offers a little less than Petsmart.
Exception: the dog sitting/​doggy day care and grooming department is rather large and offers a lot more than pay smart. Although grooming is slightly more expensive as well.
The staff is friendly but I don’t think I’ll return when there are better options elsewhere.

I recently wanted a hamster, I did some research on line and decided to get one.
The manager Sean help me out, he was so helpful he answered all of my questions and concerns. He talked with me for at least an hour and went over everything I needed to know. They didn’t have the wheel I wanted so he called another store to have them hold it for me. He even went over breeds and behaviors with me.
Sean was so knowledgeable, and helpful. If you have any questions he’s your guy!

Grooming act not together.
Called ahead to get an appointment. They said they don’t do appointments, it’s drop in only. Suggested coming in between 3 and 5 o’clock. Mentioned I’d need proof of shots. Said the info on the collar tag would be enough for them to look it up. So far, so good.
I came in around 4:30. First thing I noticed was that the person in front of me was being told to come back to pick up his dog some time after 7:00 because there were two dogs ahead of him. At an hour apiece and him ahead of me, the would have me coming back at 8:00.
Next problem: either the person my wife spoke to didn’t know what they were talking about, or the groomer was trying to avoid work. One way or the other, when I got there the story had changed from being able to get info from tag to having to have the original paperwork. If they need the original paperwork, fine. Say so. Don’t waste my time driving across town.

Petco: Where the pets go. At least, I think that’s the slogan for this store. While, my cats have never stepped paws in this store, I visit this place frequently. I believe we used to have one in Tracy, but it closed. This store is close to my work, so I usually pick up items before or after work.
Why do I visit Petco over other pet stores? Well, there is a competitor about a mile down the other way. But that store does not carry the cat food that I want. Well, okay… they only carry the smaller cans of wet cat food. Petco carries the bigger cans, the ones that I want to purchase. Mainly because my kittens can share one of those cans, instead of having to buy twice as many small cans. Therefore, my reasoning coming to Petco.
I also noticed that they had their cat food discounted recently, which is always a nice perk. Whenever I come here and purchase a dozen cans, the next time that I come in and purchase more, they are always restocked. The employees that work here are very nice and willing to help if I have questions. But I’ve been good finding the items I need.
They don’t have the cool fish area anymore, but that’s understandable. I’m sure it costs a lot of money to have all those different kinds of animals in stock all the time. I will continue to shop at Petco because they keep the merchandise I am looking for in stock. My wallet and kittens will all be happy.

Every time I come in to get my dog’s nails trimmed they see her right away with no waiting and no appointment necessary. They do a lovely job buffing her nails, and it never takes more than 2 minutes. The staff is friendly and attentive. Today we strolled around the pet shop section and all the animals’ living quarters were impeccably maintained. I have been to other stores where this work was blatantly neglected, but not here! I highly recommend this location to any pet parents.

Just picked up my two fur babies from the groomer, and I could not be happier!!! They look perfect! I have a high maintenance little Pomeranian and a sweet chihuahua. I rescued Twila, the Pom, about 3 – 4 months ago, and she gets VERY nervous about visiting the groomer– for whatever reason. This was her first haircut with me because I’ve been easing her into the whole grooming trip to eventually squash that fear. The groomers were so so kind and understanding. I am so happy they were able to give Twila the cutest haircut! Bambi, my chi, is also looking great. Nails trimmed up perfectly. I am a very happy dog mom! Thank you Petco Dublin!

I bought a Guinea Pig yesterday and sadly it didn’t survive the night. We did everything they suggested to take care of it. Today I came back to the store, the sales associate was really nice and understanding, I was sad, especially for my daughter since she chose it and found it dead. A supervisor was called, I think her name is Katherine, she was so RUDE!!! made me feel guilty and it blame it on us, «I told you, you should leave it alone, they need time to adapt or they die», that’s the only thing she said, worst costumer service ever! That lady shouldn’t work with people, so grumpy!!! Not coming back to this location!!!

The people at this Petco are so friendly! One of my dogs took the training class in January. He and I both loved it! The teacher was so cheerful and my dog loved coming every week. I came in today with my dog, and the trainer still remembered us and gave my dogs treats!
I take my dogs here for grooming occasionally and they always come out happy and looking great. They have windows to the grooming area, so I can see that my dogs look perfectly fine while they are being groomed. I always feel worried because they seem nervous when I drop them off-​so its reassuring to be able to see the grooming. When I brought my dogs today, I asked if they could put a bow on one of my dogs. They surprised me by putting a bow on that was pink polka dots-​which perfectly matched her collar!
The merchandise at this store can be a bit pricey, but they always have lots of cool stuff on clearance!

A little cheaper than Petsmart and having some great deals right now on reptiles & supplies. Their selection isn’t quite as good but still probably has everything you need :)

I’ve never had a bad experience at any of the Petcos I’ve patronized throughout the US. This one was no exception. I signed up with their card program at another Petco up in Walnut Creek, but for some reason the phone number wasn’t going through. The cashier was nice enough to scan with a card that provided me the discount off the cat food and litter I bought. Very cool of him. I’ll sign up for another card I guess the next time I’m there.

worst grooming, over price, and did the shitty job!
I brought my sheep dog to the store for grooming, they just do the basic bath, the shampoo not even have the good smell. they did not even trim the paws and blow her as fluffy.
never go back again!

Workers are rude, brought my aussie in who is extremely timid. Cashier said they tried to train an aussie once but were unable to. When I never asked about training. I understand she was trying to have small talk but that’s not the way to do it. They have good sales, but that’s about it. I would recommend Petsmart any day over petco.

Went in here today to be greeted by a lovely young lady. Our family just got our first dog and this lady was just so helpful! I told her I wanted treats and she directed me and helped me out the entire time it was great. She explained in detail why you give puppies certain treats and helped me get an idea of what I would want. Ultimately I needed to know what brand my puppy was currently on so we could get a better understanding of what would be best for her stomach. It was nice that she seemed genuinely helpful and was very knowledgeable on everything. She then took me over to the toys and showed me all the different options I have for now and then when she gets older. I settled on the ant eater. I was extremely happy with the service I received and hope it continues to be this good since this store is literally right around the corner from our house.

Petco has been a standard for us & our various furry baby needs…
They carry the Iams variety that my big man needs for his sensitive little tummy & when my baby girl was still with us, they carried her special kidney-​friendly kibbles too
We’ve also used their grooming services & I’d have to say it’s basic… no chemical eye burns like we’ve encountered at Oksana Grooming but they haven’t been as caring or trauma-​free like we’ve found at Danville Paw Spa
Their groomers are busy as all get out but it’s an assembly line — Poppy comes out of there, not looking like an adorable teddy bear Yorkie but a shaved, sheared lamb & I much prefer the pampering, shaped cuts from Paw Spa
So when in a pinch & when Danville can’t fit us in, we’ll come here for a shampoo & a shorty-​cut

This is a good neighborhood Petco in Dublin. They have all the usual supplies and are well stocked. We live in SF, but as I used to work in Pleasanton, I’d often come to this store on my way home from work… because the Petco in SF doesn’t have the same great variety of products. For instance, my little dog loves the «rawhide fries» as she likes small chewies she can hold w/​her tiny paws… and often it’s hard to find chewies that are small that she likes. We have been able to find that product here in Dublin store, but not in the SF store… so REALLY happy about that. I also recommend their clothes and toys sections… as they often have more inventory variety than the one in SF as well.

Very helpful staff and they were very helpful choosing some hamster supplies. I saw an albino hamster there and I would have purchased it in a heart beat. However I have cats and one of them likes catching small animals
I bought a dog grooming kit here and a hamster playhouse. I would like to know why would you put the hamster playground in another isle showing a different price, I wasn’t thinking when I bought it and I really like it.
Good service, However the small animal section cages could have been bigger

Brought my little Lillen in yesterday to pick up a few staples. While there, we were approached by four different friendly workers asking how we were, did we need help, etc… It was nice to be treated like a valued customer and Lillen got quite a bit of petting from staff (she was happy about that). The store always seems very clean and well stocked and I found the book I was hoping to buy.
Update now — I gave their Grooming Dept. a try about a year ago. I was extremely nervous about using them because I didn’t know anyone who’d been there. Lillen has been going regularly ever since her first great looking cut. She sees Kim, who has 4+ years with Petco and she has done a fabulous job providing the specific look I wanted with Lillen as well as making Lillen feel welcome. It’s obvious she loves dogs and her job. Today Lillen was waiting to be picked up from her appointment with two adorable lady bug bows — I didn’t ask for bows but Kim knew Lillen was going to do Pet Therapy at a children’s hospital so she surprised us with the extra cuteness. Two of my friends have since used Kim’s service and are also very happy.

Buyer beware.
I purchased some marked down dog biscuits here and brought them home for the pup. I didn’t open the bag, but later found several bugs crawling around my kitchen counter where the bag had been placed. Shortly thereafter, I discovered that the discount dog biscuits were not just soon to expire (which I was fine with), but were infested with some sort of food borne insect. That is unacceptable.
Discounting soon to expire dry goods is one thing. Selling food items full of live bugs surreptitiously is something all together different.

This review is for BOTH the store and the groomer.
I wish you could give no stars! The people here weren’t helpful at all. I walked around looking for folks to ask whether the toy was good for my dog. I found them all at the register shooting the bull and even when I walked up, I was blatantly ignored. When I spoke up, they (two young ladies and a man) looked at me like I was rudely interrupting! Horrible service.
The groomer there is HORRENDOUS. I wish I remembered the name of the woman who I spoke to. I brought Willis (my dog) in to get trimmed. Granted, this was his second time ever being groomed, so he’s not used to it and was a bit fidgety. I asked that everything be trimmed way down, but to leave his goatee and tail alone. THAT’S IT. THOSE WERE THE ONLY INSTRUCTIONS I GAVE. I came back 3 hours later — which is fine — to the most atrocious haircut I’ve ever seen. Not only did they shave his goatee AND tail, they didn’t bother to trim the hair on his underside or legs. Worse, they didn’t even blow off all the excess hair trimmed off! I picked him up and there was enough hair to make a hairball the size of a golf ball all over my clothes!
As if the haircut wasn’t bad enough, I asked the woman behind the counter if she could please take him back and trim his leg hairs. She deadpan said, «Your dog won’t sit still. I couldn’t get it. You need to take him home and when he’s calm, put an electric toothbrush by his ear so he can get used to the sound. Besides, we’re busy and don’t have time to take him». SERIOUSLY?! We had Willis groomed at the Petco off Crow Canyon in San Ramon and they did a great job — this lady is either lazy or doesn’t know what the hell she’s doing. For goodness sake, you really ought to have the time to FIX YOUR MISTAKE.
I took Willis to the Crow Canyon Petco. Thankfully, they just needed my receipt and fixed Willis up in a jiffy — no charge. I am NEVER EVER EVER coming back to the Dublin Petco.