Toys R Us

This review is a long time coming. I’ve tried to give this store chance after chance after chance. It’s the closest store for my family and well… the customer service here is atrocious. First there never any lanes «open.» The employees are lacking customer service etiquette and training.
Me: waiting 10 minutes to be acknowledged.
TRU employee: looks up with attitude– yeah?
Me: hi I was widening if you could help me in the electronics section.
TRU employee: I don’t work that dept.
Me: well can you tell me who is working that dept? I don’t see anyone working that section. I was walking around for the last 20 minutes looking for some help.
TRU employee: I don’t know. It’s not me. (Looks away and goes back to whatever it was she was doing)
Me: walk to customer service. Stand there for another 12 minutes. Finally a gentlemen walks from somewhere near the exit looking completely oblivious to the 12 very angry people in line.
Gentlemen behind me: irritated he says «yep. This store sucks eggs. Always slow– if you can find anyone checking out, and always attitude.»
There you go. A gem of a store!

I bet you get AWESOME customer service.
As the spider robot we got doesn’t work, we went to store. After long waiting in the lane while they were looking for replacement.
Me: Can you order same toy as replacement, I will come and get it when it’s ready
Manger: Sorry, I can’t do that.
Me: Can you write letter or something, I will come buy something for that amount next time.
Manger: Sorry, I can’t do that.
Me: I spent already half an hour in this lane, I don’t want to spend more time, what choices do I have?
Manger: She responded is as if she is doing charity.
I need to shop right then, she will open that item and give it to me so that I can’t return next time and get cash for that.
Really? I still can’t believe she said that to me.
No wonder why lots of one stars

Came here the day before Christmas eve and I thought it would be pure madness, but surprisingly it wasn’t.
The cashiers were at full capacity and were cheerful and friendly. They had several people out on the floor organizing the aisles.
Sure, you may be able to find toys cheaper somewhere else, but the look on your kid’s faces when they are walking around the store to pick a toy is priceless.
Plenty of parking.

I really don’t like this particular Toys R Us. The customer service is terrible and they don’t have enough people working. Took forever to purchase and item and the help center was very rude and didn’t even look up the game, to see if they have it in stock. Willing to drive to any other Toys R Us instead of this one. Avoid it please!

Item 400 957 was $ 29.99 when I called, then $ 39.99 a day later when I got there. Maybe just the store, maybe all of Toys r Us?
Stinks either way.

Worse service EVER! I took my son for his birthday after receiving a «special invitation» in the mail. We got there and when I handed the lady behind the counter with colorful eye make-​up the card, she gave me the most annoyed look there ever. She told me they were out of crowns and balloons… really? The Toy Store is out of crowns and balloons? No biggie, since that wasn’t the only reason we were there, but what a horrible employee attitude and what a big mis-​representation from Toys R Us about what to expect when you take your kid in on their birthday. If it wasn’t my son’s birthday, I would have simply walked out, but he was excited to pick out his gift so we did buy a gift (would have been more if I would have received even decent service). Oh, and they didn’t even have the item we went in for that was advertised on TV… this place sucks. I’ll be doing all of my toy shopping at Target or on line from now on.

Alright I don’t have kids but after getting invited to a baby shower I came into this Toys R Us to grab a gift I was searching the isles looking for a chocolate scented bear I had heard about, yea it smells like chocolate who wouldn’t want that anyways I couldn’t find it because I’m not a Toy’s R Us regular but I found a manager and let me tell you. I can’t remember his name (I’m sorry!) but he was just amazing. Looked up the bear I wanted and helped search and sniff the stuffed animal area with me. He even called in extra employees to help smell bears until we found a chocolate one. I know this seems like a very silly instance but all jokes aside, he seemed to really be proud of what he did and he should be, as a manager he went out of his way to make my experience (the customer) as good as possible and his employees seemed in high moods around him. Keep up the good work!

Toys are awesome but some bad toys are expensive so I don’t really like it because it’s expensive

I usually receive so so service here. Everything is just ok. It’s just clean enough and the people are just nice enough. On my way there today I called about an item to see if they had it. They responded quickly. But when I actually went in i had the most exceptional service by a young gentlemen named Donald. He was really great, he made sure I had everything I needed and was really nice. For some reason his customer service totally stood out to me so much so that i wanted to make sure I wrote him a review. Thanks donald!

Service has been great here, but it’s not not my place of choice to buy toys as it is marked up a bit in price. Cheaper to buy on Amazon or from Target. Actually, I often will buy things from Barnes and Nobles because they have a really good selection of learning toys/​crafts and they will often put things on sale.
But sometimes it’s really nice to shop in a place with a larger variety. It is the biggest toy only toy store around. However, I would have expected for such a large store, for it to have any toy you could think of. There are definitely items I couldn’t find here that I was specifically looking for.

Went shopping here on Black Friday around 1pm. Surprisingly it was not to jam packed with Xmas shoppers. Most of door buster sales were gone but still found great deals on toys. Saved $ 150. Take 1 minute to sign up for a rewards card and start stacking up you

Our family shops at this store and we have always received AWESOME service. Mel and Joey, and the rest of the team members thank you for your fantastic service! For the folks pissed off about returns etc my top do is sign up for the Rewards program it’s free and you can save all your receipts electronically, the store can look them up too and price match too :)

By far the worst toy store ever. My kids got a $ 5 gift card from toys r us for their birthday. Very exciting until you go in the store and 50% of the store was in the wrong place and therefore had no prices. We had to scan everything we looked at and there were only 3 scanners in the store. It was an absolute joke and will NEVER be back I don’t care if they get $ 5 or not. Not worth my time.

Service was nonexistent, not one employee acknowledged me until I checked out. Store was clean and organized tho

They sell big corporation toys like Mattel, Playskool, etc and they are higher in price than places like Target. I would rather give my business to smaller toy stores with better quality toys and better customer service.
Also, never step into their restrooms. They are trashed and poorly maintained. The other day I walked into the women’s restroom and slipped on an empty cardboard dispenser for toilet seat covers that was laying right where you entered the restroom. I let an employee know and all they did was apologize, say they were going to clean it up, and then offer me 20% off one of the items I was purchasing. They are lucky I wasn’t an elderly person with osteoporosis. I’m pretty sure my slip and fall accident will not lead to any long term changes… very sad.

I use to shop here quite often but refuse to support this organization ever again because of their unethical business policies and credit card program.
Toys R US credit card is on of the biggest consumer scams I have ever encountered. I have worked for other financial institutions and this by far is one of the worst. The reward program for this credit card has been rated as one of the worst in the industry by consumer groups. It is not really even a rewards program; they send you rewards rebate certificates that expire within 60 days of receipt. You have to use your rewards at Toys R Us. The GE credit card is one of the highest interest rates in the industry also.
To even make the situation worse I purchased a gift with the rewards certificate (s). The gift that I gave my friend with a gift receipt was returned because they already had the toy I purchased for them. They tried to return the toy for exchange and/​or credit gift card. They were told that they could only offer $ 3.70 dollars for a $ 40.00 toy that I purchased. My friend was told that the purchaser had used rewards certificates and that they can only give the net value of what was actually paid for the figure. I used the $ 40.00 rewards certificates towards the toy and the remaining amount which was tax ($ 3.70). I paid the $ 3.70 with cash. My friend told me about this and it was a total embarrassment to me. I ended up purchasing another gift for $ 100 just to make myself feel better after this ordeal. I called the store to explain my situation and was told without any remorse that this is corporate policy. They told me that I purchase with rewards and that the true amount I paid was the tax. Therefore they can only refund or credit that said amount. My conclusion is that this reward program is not on only a scam but likely illegal in the state of California. Rewards certificates that expire, high interest rates, returns purchases with rewards are valued only at net value if the buyer paid cash or credit for the balance. Why would anyone even want to use such a credit card? I decided to never support Toys R us again and I urge all my friend to do so. I use to spend 3 – 6 thousand dollars a year at this establishment. I buy toys and donate them to toy drives. Never again! Readers of this forum; understand that G.E. is a bad credit card but it is Toys R Us that put all of these policies in place. They clearly know that these are issues but choose to ignore the consumer. Consumers should know that Toys R Us has no place in this the toy/​baby product industry as a retailer. Boycott them and purchase elsewhere. By on Amazon or Target (credit card offers 5% rewards on all purchases!) it is usually cheaper and you will never have any issues with returns.

I know it’s not really worth writing a review for this place as Toys R Us doesn’t care about Unilocal reviews. You can clearly tell that all the employees here HATE THEIR JOB VERY PASSIONATELY. I don’t blame them!
Customer service is horrible unless they are trying to get you to apply for their credit card or insurance.
But liten to that! I have never been to a store where they actually re –tape a return and put it back in the store and try to sell it for full price without labeling it that t was a return. We got the little trike trampoline. BUT when we opened it at home. It showed marks of being already assembled and heavily used. The bar had bite marks and the tools to assemble it was in a little ziploc bag! (REALLY!!!).
THE ONLY, ONLY good thing about Toys R’ Us is they match online prices. But they give you a super hard time! When we showed it on our iPhone. They tried to say that they can’t see it as the fonts are too big for his eyes. At this point I just laughed… because these poor ppl. seem not to have a happy life!

I came for Legos.
I left with Legos.
I’ll go back for Legos.
The end.

This store is in fa weird location, it shares a building with a burlington coat factory.
It’s not the largest of stores, nor the one with the best selection, but it has the basics and sometimes that’s all you need.
I needed some emory boards for my babies. I would usually go to babies r us in dub, but this store has a babies section.
They had the emory boards here, exactly what I needed.
One other plus is that it’s really not that busy.
So if you need something basic, then this is a good store to go to.

We got some few toys here for Christmas presents and even though the place is a complete chaos from the holiday shopping, it wasn’t so hard to find what we needed to buy.
They carry the remote control floating shark so we got it from here!
The staff are knowledgeable and helpful.