Easy Mail

Half an hour to get one package sent locally. Nice people, but slow as molasses on ice at getting anything done. You have two stations set up. Get two people working them, and get them working them quickly. This place is like a rip in the time-​space continuum, in which one’s afternoon vanishes. I won’t be back.

Avoid this place at all cost they mark up your packages with all kinds of fees. Along w marking up the price to send my package the people that work there are rude and not helpful. I will be reporting them to the BBB that is how horrible my experience was. They will never get my business again.

I needed fingerprints done and called multiple times during the week and every time got a generic answering machine that only said «leave a message». I thought for sure that the number must have been listed wrong but left a message anyway. Then went in on Sat to do fingerprinting and the guy said we needed an apt. I asked about the phone number and he said it was right so I asked how I was supposed to make an apt and he just shrugged his shoulders. Then gave me a speil about how they don’t make much money on fingerprinting. He did end up doing them but was not happy about it. There was not one person in the store and he kept saying how he has other business and doesn’t have time to do them as they are about to close (in 30 min). After fingerprints were done we left 10 min before he had to close. I don’t do reviews min but this place was awful. He did get one star though since we did at least get the service done.

AVOID: My package was quoted at a 100% mark-​up for a UPS Ground package. Yes… marked up 100%. Appx. $ 30 for a self-​packed small 2lb box! I went to the UPS store (1 mile down the road next to Publix) after leaving here and the same package cost for UPS Ground was $ 15. I told the guy that the pricing was wrong and that I had sent larger and heavier packages on a regular basis via the UPS store for far cheaper. He told me I was mistaken and then I must have sent it through regular mail. I told him that I clearly recall where I have sent my packages, but he kept telling me that I was wrong and mistaken. He then said that UPS raises their prices every year and some BS.
The guys running this place seem fresh off the boat in that they are severely lacking in customer service skills and cannot compete with the UPS store less than 1 mile north on State Bridge Rd. next to Publix. Easy Mail are resellers. I can understand a $ 3 – 5 fee on top of the ship cost, so that they can make money as a reseller for UPS. However, a 100% mark up is plain greedy and shady.
The customers in front of me were being treated in a terse and rather rude manner. They were nickeled and dimed over every damn thing.
I asked when it would be delivered. He couldn’t give me an estimated arrival date, with is absurd if you are in the mail business and a reseller for UPS and FedEx. He just said 3 – 5 days without looking anything up or checking the delivery address. At the UPS store, they give you an estimated date of delivery as they should if you are paying them. After the ridiculous quote, I said «forget it» and took my business elsewhere.

This place is the place to go when you have a international shipping needs. Don’t bother with other places. They always get my shipments out on time and they always reach the international destination on time.

I don’t usually write reviews but I have to write this one. One of the posters was very right. The lady is very very rude. No sense of customer service. This was just over the phone to confirm timing and stuff about finger printing and she told me straight off she doesn’t care about blah blah blah when I was only trying to confirm time and whats to be done. Don’t know if she was having a bad day but if this is the way she is she had better get another Job. If not for location, I won’t be going there.

This place is nothing like the other two reviews made it seem. I also had to go to be fingerprinted for a state license, and it seems like every location on that state fingerprinting list was a headache and a half to deal with. The hours were awful for any normal working person, or the places were impossible to find. So I ended up here, and I was already really frustrated, so it was a pleasant surprise that this store and the lady that runs it was nothing like the other reviews made it out to be.
The fingerprinting software itself is very particular and tedious! That has nothing to do with the location, that’s just how it is. Be prepared to spend a few minutes working with the macihne and redoing a few fingers SEVERAL times. That just comes with the territory of these automatic machines. (I’ve been fingerprinted 4 times at other places in the past year, I consider myself an expert now.)
Anyway, the lady working there doesn’t go out of her way to cater to you and be overly polite, but she was in no way rude. She was professional, kind, and took care of business.
I’m not sure why Jason wants to bring race into the argument, but we can do that too! I was the only «white» person in the joint. There were three other black people in the store at the same time as me, and she treated us all the exact same way: kindly and with respect. In fact, I saw her help out one of those people and gave her a discount for a service she was using!
I would use this location again, and I will suggest it to others in my industry when they need finger printing done!

This place has horrible customer service.

So recently I had to apply for a state license and they required finger printing to be done. Sure, easy enough right? Go to the PD department and have my fingers rolled and I’ll be in and out in no time. Nope, not this one. Apparently, it was done through a program called GAPS and it sent me to predetermined places to get my finger printed electronically. Easy Mail was one of the available locations so I just went with it.
Located on the opposite side of a Kroger shopping plaza and LA fitness, the parking lot is pretty crowded. This mailing location is your typical one stop mail shop servicing USPS, FedEx, UPS, DHL and who knows what else they offer. It was ran by one lady, bless her heart for trying everything she could to speed things up.
It was just frustrating that the laptop that was running to do the finger print scanning was taking FOREVER, the line grew to about 5 people long and it just got really irritating. I don’t know if it’s the server, laptop, or the people who couldn’t operate the digital finger print machine that slowed things down. I don’t know if it was running on wifi or not, but the lady requested that I get off my phone because it congested the network and slowed the laptop down. I sorry lady, I’m no engineer, but me being on my phone of my cellular provider would not likely slow down your aging laptop that’s running some bullshit made government software on your wifi network. But you know what, I’m frustrated, I just want it to move quicker, so I got off my phone so she could stop asking me to be off my phone (3 times she asked… first 2 times I ignored because it was a stupid request in my opinion)
So overall, if you need to send something, get something noterized, or whatnot, this seems like a decent place to do it. I don’t see why not. She might be a little more help than the local USPS office or the UPS office that won’t rip you off just needing enough tape to seal a box instead of making you buy an entire roll.
As for the finger printing problem if you ever had to deal with this, find a different location. It might be better off. Maybe one of the UPS locations that is available. Maybe their equipment might be better. just a thought, don’t take my word for it. But you’ve already been warned about the wait.