Fry’s Electronics

customer service friendly, BUT their service is unprofessional. The person who helped me tells most of the laptops I wanted wasn’t available. I told him my budget ($ 300 – 400)and he kept pushing me to buy the $ 500 ones. Also it would be nice to tell me that he’d check other stores if they have any available in stock, but nope… never ask. theres more to it than this part but all i can say is he needed more training. hopefully when I go back, other associates aren’t like him.

Fry’s is an okay computer and electronics store, and probably the best in the area. You can order most of their merchandise online, but it is nice to go to a place where you can walk out with something in-​hand and not have to wait days for the delivery truck to arrive. If you get any computer hardware (I bought two hard drives) then you’re supposed to get an «invoice» before checking out up front. I’m not sure what purpose the invoice serves, but I’m assuming the sales staff get paid on commission. They’re also one of the few places with electronics components, since Radio Shack went out of business. It seems like they are trying to diversify their products, as the computer book section has been replaced with tools and women’s perfume.

I purchased a whole package Camera system here and had them to install them at my new store. It took them forever to finish the installation. They gave me a hard time when I have tried to contact for follow up. They only give customer 30 days to return any unused equipment, but took them 2 – 3 months to barely finish the installation.
I could not believe how bad they are on SERVICE. They said that they are going to charge me only $ 1,200 but really about $ 2,000 for THEIR CRAP INSTALLATION AND SERVICE.
My cameras have kept blinking all the time, I called them in to check and they want to charge me for $ 100 each time they come out, and said that they will give me 30 days warranty. I called them within 30 days to come back to fix problem, but nobody even bother to call back. I left a couple messages, and finally somebody called back and said, too bad, you have to pay for another $ 100 before we set up to get someone to come and take a look.
They mentioned about shortage power outlet… that was why the problem keep happening all the time. WHY DON’T YOU SAID IT EARLIER??? or while within Warranty period???
I am very busy with my work, I wouldn’t have time to come up here to write this much to complain about any anyone for any reason. But I couldn’t hold it off anymore.
I WANT TO LET PEOPLE KNOW HOW BAD ARE THEY TO THEIR CUSTOMERS.
I WANT TO WARN PEOPLE ABOUT THIS
I WOULD NOT TRIED TO STOP ANYONE NOR RECOMMEND THEM TO ANYONE
THIS IS JUST MY OPINION ONLY
IF U CAN SEE THIS REVIEW, I JUST HOPE YOU DON’T STEP IN THE SAME PROBLEM AS I HAVE BEEN FACING WITH.

We went on a busy thanks giving day to steal a block buster deal… Sales people in appliances nicely accommodated us. they are so busy and we are redirected back and forth for some time to find out answers for our questions about delivery and finally came to the place where we are going to pay for our online order and set up the delivery. Its a smooth transaction and not pressured for anything additional. All salesman did was asking us for any extended warranty if you wish and we declined that… no more questions asked. They placed the order and delivered in a smooth transaction all the way… Remember if you use promo code and place the order then your order will be cancelled on the day of your promo code expiry… Though you placed the order, you need to pick up before promo code expiry otherwise order will be cancelled and you cannot pick up later day… so they have big catch and I dont understood this business model initially … this is what made me to give 4 star instead of 5.

Wtf. This experience was horribke. Nothing is priced. The employees harass you and half the registers won’t work.

If it weren’t for the prices and selection I would give this place only one star. I only shop here when I have to because it is always such a painful experience. The staff has got remarkably friendlier, but their business practices are still deplorable.

It is a great place to buy those items that you can’t find anywhere else, especially since radio shack is closing all over the place and now only carry very limited items. What I don’t like about Fry’s is their security check. It makes you feel like a criminal… They see you leave the counter via a one way exit, then you are delayed while they compare your receipt with what you purchased. I feel a sense of harrasment every time I shop there. It really discourages me from shopping there. I have to really need it and can’t wait for it to be delivered via online shopping.

Horrible service in the computer department.
I was shopping around for a laptop on a weekday, so the store wasn’t busy at all. A salesman by the name of Adam approached and asked what I was looking for. I told him the specifics. As i was deciding between the two laptops he had recommended, I guess I was taking too long and so he abruptly said to me «are you gonna get one or not because I don’t have time».
Fry’s in Duluth lost my business that day, and they won’t see me shop there in the future.

I buy the iris drone there on Friday then come back try to exchange the solo on Saturday don’t say Cant return or exchange They tell me send it back to manufacture they make me wait there 20 mins I re to talk to manger they say come back Bc manager off today tell me come back Monday how stupid
No frys in my life bad bad …

As much as I love this store, the service in the computer section is horrendous. It is consistently understaffed and those who are in the area do not seem interested in helping. They could make life a lot easier by having the merchandise available for customers to grab and go… at least for those who come in knowing what they want. I have been waiting for 35 minutes for someone to help me, but they keep looking in my direction and then helping someone else.

The store has changed completely changed. It must be under new management because everything is running a lot smoother. They had everything I needed and the sale an was very knowledgable about their department. Even letting me know when I didn’t need something like a warranty. We bought a washer dryer which was reduced so much. Nice LG with steam! Then I also bought a brand new wireless router which was recommended by the sales rep. He told me straight I did t have to spend top dollar and told me to just get the Linksys.
Very thankful and would recommend them to anybody.

This store has a large problem answering phone calls. My average hold time over the past two weeks has been 8 – 10 minutes — and the store ain’t that busy. Please figure out another way, Fry’s!
On the floor of the store, I’d say 1 in 4 associates knows his/​her stuff. That person is usually the department manager. Otherwise, interest in welcoming the customer from department to department, demonstrable knowledge and training is lacking and has at times left this customer wishing I’d done business elsewhere. As I’d made a purchase, I persisted.
As well, its impossible for an associate to contact someone from another department. With all those electronics, it raises the question, «why»?
That said, Joseph in service and installation is totally the Man. Great installation and troubleshooting; professional, knowledgeable and experienced.

Time to put a fork in it… done. Just a giant Radio Shack waiting to be closed. The only thing keeping me coming back was that they would price-​match
. Well they don’t do that any more. Oh they say they do but now they have tripled the red tape and quadrupled the excuses for why they «can’t match on this item» to the point where it’s easier to just order from Amazon. Never again.

I had some time to kill on a Saturday night and enjoy electronic stores so I decided to come here for a bit and it definitely wasn’t what I was expecting. Upon walking in I was immediately transported a decade back in time circa 2005 before everyone became a smartphone-​wielding wannabe techie.
Fry’s is not your average Best Buy but is more of a cross between the long gone Circuit City and CompUSA so needless to say I felt quite nostalgic as I walked around geeking out looking at all the computer components, accessories, cables, etc. There is even a café in the center of the store which really says something about the size and scale of its unfortunately steadily aging concept. Although everything for the most part around the store looked good there were a few empty shelves and malfunctioning displays but I guess that’s to be expected in a store this massive that probably doesn’t get the same kind of business it used to.
While I was initially impressed with my time here that all changed when I saw a tempting Saturday special on one of the monitors where they display their weekly ad which was apparently not carried by the store. The item was a $ 2 micro USB cable and even though I walked around the store repeatedly in the several spots where these cables are and asked half a dozen employees where they were no one was able to locate them which was rather disappointing.
Because this place is so large it can be a little difficult to find things here, as was echoed by one of the employees who tried to help me find the cable who said it’s ridiculous how many departments some items are located in. If you are just coming here to browse you will likely enjoy it but if you’re looking for a specific item from their circular that could potentially be in dozens of places around the store you will most likely leave feeling nostalgic but also agitated and played like I did.

I spent 4 years slaving away for this company at another location before being violated and back stabbed so it’s hard not to be a tiny but biased but here goes…
Fuck this place and everything it stands for and my heart goes out to the poor souls who seek employment here. The returns area was void of all helpful associates. Far cry from the past. The components, computers, and AV department associates still have the «I’m not talking to you unless you’re buying something big» mentality, it’s easy to tell the software and wireless associates are still the work horses and life blood of the store, as they were the only people to going out of their way to say hello to me. My cashier seemed annoyed that I waited to be called before approaching him and by the fact that I had my phone in my hand. Get the Fuck over that, junior. The loss prevention courtesy associate didn’t really check to are if what was in my bag matched what was on my receipt. This place sucks but there are just no alternatives that offer quite the selection that they do.

Not the fan that I once was, I was here when Fry’s first opened and have been a shopper here off and on over the years.
Today was the first visit in a couple of years and I was shocked… the bunkers that used to fill the center area were gone, replaced with a couple of treadmills & ellipticals.
The CD & DVD selection appeared to be reduced to 2 isles, and the magazine selection was gone.
Part of the software selection had been replaced with fragrances, perfumes & colognes, some how the name Fry’s Electronics doesn’t translate to fragrances, but I wasn’t in the marketing meeting.
I spent 30 minutes wandering the isles and never once was I approached by an associate. 6 years ago I was approached for no other reason that it allowed the associate to slap a sticker on the product I was about to purchase so they could get credit.

Worst customer service. Waiting for people to help, and after getting someone they kept pushing me to someone else. Ridiculous. Glib g to brandsmart to get 5 tv ’ s for my store… lost business FRY’s,
7÷24− so I went to brandsmart. Perfect service and ended up spending $ 800, so happy to give brandsmart my business. Customer service people

I like this Geek mecca, I really do! And I wish they had one in Florida.
Usually you can get anything tech related you need here at a very competitive prices. What I don’t like is the sales people. Or specifically the interaction I had with one sales person today.
I had gotten my things that i wanted from the computer section, so I ambled over to the Cell Phone department to look at the items for my new S4. I wanted to look at cases. The associate spoke barely above a whisper and I had to have him repeat himself a few times. Then, he asked me if I needed anything else. When he saw the cables I had in my cart, he shwoed me the ones he had (shorter, More expensive) when I declined, he grabbed one of my cables and told me to follow him, where he proceeded to record my purchases in the computer, presumably for commission purposes. O. o I’m sorry… You didn’t help me with those items and I certainly didn’t buy anything from you. so NO. you don’t get commission off me, AT ALL.
I did not submit the paper work to the desk that he handed me, it’s folded up in my purse and Mr. Nguyen you’re lucky I didn’t speak with the manager over that specific tactic. It was NOT professional at all.

Fry’s is a chain of massive electronics stores from California. Fry’s stores are bigger than Best Buy stores. Most Fry’s locations are in California and Texas. There are only two Georgia — this one in Duluth and one in Milton. This location in Duluth is next to Gwinnett Place Mall near I-​85 exit 104, Pleasant Hill Rd.
Did you know many of the Fry’s stores out west have a unique theme? The theme is sometimes related to the store city in some way. For example, the Phoenix store has an Aztec temple theme, the store near the Johnson Space Center in Texas has a space station theme, and the store in the City of Industry (CA) has an Industrial Revolution theme. The stores in Georgia don’t have a theme. Boo. :-(
Fry’s offers everything Best Buy and Radio Shock do and then some. In addition to computers, software, Apple products, mobile devices, movies, music, video games, TVs, appliances, home and car audio, and cameras, Fry’s also sells individual computer and electronic parts. So not only is Fry’s a destination for casual consumers, but it’s also a destination for do-​it-​yourself folks — people that like to build their own computers, install and repair car AV systems, etc. They’ve tried to capture both the mainstream and niche computer and electronics markets.
Not since my high school electronics classes have I seen soldering irons, multimeters, oscilloscopes, and practice bread boards. They have them here.
Fry’s is also peculiar. The store feels dated. It has a late 90s/​early 2000s vibe going on. As products have changed (e.g. computer software going into smaller packaging or completely digital), the shelves and store space have not. Sometimes, it feels like the store has more space than the employees know what to do with. Best Buy updated the look of most of its stores circa 2010 and it might be in Fry’s best interest to do some updating too.
Also, there are some odd, non-​electronics-​related items for sale. For example, there is a section for children’s toys and books. In the center of the store, there’s a rather large café which doesn’t seem to get much business, at least not the times I’ve seen it. Overall, the store itself doesn’t seem very busy and at times, it’s eerily empty, even on the weekends. However, that’s the way brick-​and-​mortar electronics stores have been trending.
To compete with the Internet, Fry’s has signs posted in many sections saying they will match Internet pricing. That is certainly a good thing, but it’s not effective when customers don’t step foot in the door to begin with. At least they’ve got an online store too.
In the end, Fry’s is a good electronics store with competitive pricing and decent selection. It just feels a bit behind the times. Hopefully, it can continue to stay afloat and not go the way of CompUSA and Circuit City.

Came by to look at some audio systems for my car and turns out they seriously lack automotive audio systems, which was quite disappointing.
However, as we were getting ready to walk out, I noticed the Kindles and the BIL started to walk over to them. I’ve been wanting one for a few months now since I mostly read e-​books since they are significantly cheaper than buying books at the bookstore.
The BIL just grabbed one and said let’s go. He ended up buying it for me as a random just because gift, and I couldn’t be happier with it. :]
I ended up getting the Kindle paperwhite instead of the regular kindle even though the regular kindle was cheaper because it actually has a built in light unlike the kindle, and the kindle paperwhite is touch screen making it easier to type and navigate.
3 stars for an A-​OK experience, would of been four if they had more automotive audio systems like their competitors.