Computer Troubleshooters

This one is a doosey. We were having an issue with the server. The raid said that one of the hard drives was degraded (dying) so we decided to preempt the problem and give Computer Troubleshooters a call. The tech came out and messed around with the bios on the server, basically trying to figure out which hard drive was dying. He turned off the server, did not ground himself to the server and began to remove one of the hard drives. Once back in the hard drive was now dead. Not saying he was the cause, but it is true that the drive was working before he removed it and then it died when he put it in again. This was on Thur 7−13−13. We were told to expect a quote by late afternoon. We had informed them that we were not open on Fridays and that this is rush job. Fast forward to Monday and we call them. They had the audacity to say «we called you on Friday and you weren’t there» ya think? of course we were not there, we informed them of this on Thursday. Monday morning we find out that they haven’t done anything with the server all weekend because they could not reach us on Friday. Fast forward to Tuesday and they finally get here with the server at 9:15am, I ask the name of the person other than the tech and was responded to with «I am the Principal» not sure of what that means, but he was referred to as Tracy by the tech. The demeanor of the people associated with this company is, in my opinion, on par with the TSA. We finally received a quote on Tuesday… you read that right… we received a quote of «over $ 1000» on Tuesday that Tracy tells me in person in my office AFTER the work had been performed. This is the worst performance by a computer company I have ever had the displeasure of dealing with. Hope they enjoy themselves… that was the last money they will ever receive from this company.

My father took his computer to this shop a couple Saturday’s back because it would not power up. The person behind the counter told him that a $ 60 deposit was required. Later that day, my father found the deposit receipt in his shirt pocket and read the fine print… stating that approximately $ 195/​hour would be charged for the repair.
Well, that was way out of his budget (he is retired and on a tight, fixed income budget). So the following Monday he was there at the shop asking for his computer. The person told him that «nothing had been done and it was next in line.» My father said he’s taking the computer with him and wanted to know if they would refund the deposit. The person told him the deposits were non-​refundable and that only the owner could authorize such a transaction.
My father shipped the computer back to the manufacturer for repair.
My father went back to the store several days later to ask the owner if he’d make a refund — especially since nothing had been done. The owner then became aggressive and defensive and told my father that in fact a «diagnosis» had been done (although…not given to my father at the original time of the pick up). The owner then brought out other employees to sing the same tune. My father told the owner that he wasn’t there to fight about it… he simply wanted to know if he’d make the refund. The owner started reading the fine print, out loud, to my father about service refunds. Long story short, the owner would not make the refund for this «zero value» service.