AT&T

I’ve been maintaining a phone for a friend. She’s elderly and just wants a simple flip phone so I had one on my Verizon account for her. The phone failed recently and I replaced it with an ATT GoPhone which I ordered online. I also requested the number transfer from the old phone and provided my Verizon account info. The phone arrived with a SIM card already installed. Since the online order process claimed to have transferred the number and since the SIM was pre-​installed, I expected the phone to be ready for adding prepaid minutes. It wasn’t. I called ATT and the person I worked with on the phone said there was a problem with the SIM card and told me to take it to an ATT store and they would install a new SIM at no cost. I made an appointment and went to the ATT store and saying I was helped would just be incorrect. The lady who worked in the store directly with customers asked me rudely if I followed the instruction. I tried to explain what I had done to that point and she rudely interrupted me and told me, «Look, I’ll activate this for you for $ 10 or you can just do it yourself by calling the number in the instructions». I explained I had done that and the person I spoke with instructed me to come into the store because they had a problem activation the SIM, She wouldn’t hear it and just became more hostile.
I had no choice but to call the number again and luckily the person I spoke with knew what was wrong and got the phone activated and added the initial funding from a refill card I had already purchased. I have 2 smartphones with data voice and txt which I had been considering moving to ATT because of better coverage in one specific area in Durham.
As a result of this one interaction with the woman at the ATT store, I have ruled out ATT as a wireless provider for anything beyond this GoPhone account for my friend. The store address was 6709 FAYETTEVILLE RD SUITE A, DURHAM, NC 27 713. My appointment was at 10am on 9÷18÷2015. I didn’t get the associates name. She never introduced herself.

No respect for customers time, This is prime time for their business and they don’t have enough customer Rep’s

Came in to explore options for my husband’s iPad, ended up trading it in for a good deal and getting him a 3G one in our family plan!
Walked in, quickly greeted by our sales associate Robbie; super friendly, super helpful, really funny and personable. After we told him what we were kind looking for and asking for advice, he promptly pulled up our account information and listed out several feasible options, with us picking the one I mentioned up top. He did everything for us, from finding us a military discount, to loving all the iPad info from the old one to the new one. It DID take a bit of time to do the transfer as set-​up, and for coming in to explore our options, we were there a lot longer than our anticipated 15 – 20 minutes. Granted, it worked out and we knocked it all out, so can’t really complain.
Nothing I can think of to knock down any stars. Robbie absolutely made out AT&T experience a breeze (and fun)!