3 reviews of Jeff Stephenson – State Farm Insurance Agent
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Greg B.
Place rating: 5 Durham, NC
I wasn’t going to create a review, but I feel the need to balance out E.K. K’s review because, quite frankly, I ain’t buyin’ it. I’ve been a customer of Jeff’s since I was transferred over from another State Farm Agent in Chapel Hill who had retired, probably 10 or more years ago. I’ve NEVER received anything other than prompt and courteous service from these folks. And given that E.K.K.has posted a whopping one review on Unilocal — this one — let’s just say that something smells fishy here, someone with an axe to grind for some reason. So from a REAL customer, I can attest that this State Farm office has always given me great service.
E.K. K.
Place rating: 1 Chapel Hill, NC
I was a member of this agency for five years and received very poor service within the past month. I never received responses to my emails/calls and the agent took over a week to call me back. The only reason he called me back was because I planned to cancel my policy. The customer service was very poor. I would not recommend this agent. Being treated this way after a half of a decade service, made it clear that I was simply a number and check to the agent. I have received similar complaints from other policy holders regarding the availability of the agent and poor customer service.
Dave T B.
Place rating: 5 Columbus, OH
Jeff is one of the good guys. I recommend him and State Farm to new homeowners whenever we get on the subject of insurance. Great friendly staff, and«like a good neighbor»…always there!