Johnson Collision Center

Had my car repaired at your body shop. The actual repair was fine, but the service was quite lacking. The automated voice called saying the car was ready, so I returned my rental and had Enterprise drop me off, only to find out the car wouldn’t be ready til tomorrow. The employee apologized, but said «this happens a lot» meaning the automated call was early. If it happens a lot, you should FIX IT. No one offered me a loaner or to take me anywhere, I had to have my husband come pick me up. Also, I realized after picking my car up the next day that there was a part of the interior of the car still resting in the trunk,(my husband snapped it back into place) and the trunk area was filthy, full of crumbs from the repair. I hadn’t thought to check inside the car when I picked it up, since they were fixing the exterior. And, after being stuck there the day before, I was in a hurry to be on my way.

I’ve been to two other local body shops and Johnson Collision Center is by far the best. I went in just to get an estimate on my slightly dislocated fender. The guy who was giving me the estimate quickly diagnosed the problem and fixed it on the spot for free. The service here was above and beyond. I offered payment, but he declined since he said that it was an easy fix. They saved me hundreds of dollars. They were incredibly kind.

I ran into a pole and my bumper and fender were falling and scraping my tire. I went to two places before Johnson’s and each said that I could not drive my car back to Charlotte, where I live, and that I would need to leave it and get a rental car. I was prepared to do that when I went here but the man said he could temporarily screw the bumper and fender in place so I could drive home and find a body shop there. I had my car in the car and they said I could sit in the car with her while they did the work. Afterwards, they did not charge me anything. They told me what they did and told me what to tell the next people who were going to work on it.
I really appreciated the work and how much time, energy, and money it saved me in the long run.
Really nice guys!

A horrible experience. They stated 2– 3 weeks it took a little over 2 months. They did not call me thought the process to update me and insurance quit paying for my rental before they were done. I had to keep calling and they kept postponing. When I finally want to pick it up I found new scraps on the bumper and that they did not replace the scraped door handle. They did offer to fix it again but it took another week. I then picked my car up one last time this time the wiring was off and my locks and mirrors were not working. I took it in again they said they could not fix it but that they would pay for me to take my car to a dealer. All said and done it was 3 months until my car was completely fixed. I cannot recommend them.

This place is very costly and does not finish the job within the time frame they promised. Furthermore, their final cost was around 800 $ more than their initial estimate. Horrible experience.

Just got my Lexus repaired (recommended by Johnson Lexus (no relation), and found the people great, repair great, and done on time on budget. Very pleased with results

Attempting to drive around downtown Raleigh and had a car accident. My passenger door, right mirror, and right piece above the tire (totally not sure of the name) of my car were destroyed. My car was completely drivable but I just had to have all three of those pieces replaced. My insurance company… I assume had some kind of working relationship with Johnson’s b/​c the adjuster recommended them, plus they were super close to my house and job. I called them up and told them the issue and took my car over for them to look at. He gave me an estimate of about a week to fix my car but I had to bring it back the following week. Overall I believe they did a good job, they took my car and even arranged for Enterprise to come pick me up to go get a rental. As promised at the end of the week my car was ready with a brand new door and mirror and paint! Overall they did a good job, and I haven’t had any issues since. There is some type of warranty attached so if I do have problems I can just bring it back to them! Just to note I did all of my business at the estimating center which is off of 54, dropped my car off there and picked it up there.

Watch as I morph into a nagging wife — right before your very eyes!
Honey-​do list:
Wash car prior to trip visiting family
Scenario:
Car is spotted with sap or seed drops.
Beginning of dialogue:
Husband says, «I screwed up.»
Imagine my shock — not because hubs screwed up – but because of the nature in which he screwed up. Bear in mind, this is the same man who chastised me for bumping his car door with my handbag’s hardware when we were still in the woo-​ing phase. So why in the world he decided it would be a good idea to take a SCOTCH BRITE to the entire side panel of my prized not-​yet-​owned-​a-​year Audi is kind of beyond me.
Honey-​do list:
Take car into body/​paint shop to repair the trillions of superficial scratches and dulled streaks.
Scenario:
Hubby buys paint repair kit online. Spends four hours over the weekend attempting to DIY.
Honey-​do list:
Take car into body/​paint shop to repair the remaining trillions of superficial scratches and dulled streaks.
Scenario:
Hubby takes car to Johnson, and is given a repair estimate of $ 120.
Now the heat is off of him and on the shop instead. They called me to pick up the vehicle Tuesday, a bit before close. Good news: They said the cost would actually only be $ 100. Bad news: I arrived and was disappointed to see the scratches still remained — upon closer inspection, it was evident that nearly ALL of them remained. Honestly, it almost seemed as if they hadn’t done work on it at all. Luckily, they were very receptive to my concerns, and said to leave it and they’d have their paint guy give it another go the next day. They even fetched a marker and asked me to circle the trouble areas.
The next day, they forgot to phone me. I called them just before close, and they said it was all ready and about 85% of the scratches were cured. I was very pleased with the work this time — only a little bit of the original damage remains (and even that’s more subtle). Wish they would have treated it that way the first time around; and wish they’d called me to let me know it was ready on Day 2. But I do admire that they were prepared to give it the second fix — and that they didn’t charge me extra for it.

These guys are awesome. I got into a fender bender and it was my fault. I brought my car in and they put my bumper back on and installed a new headlight with no labor costs.
I offered payment, but they declined saying to just bring my car in if I get into a serious wreck. You better believe I will. They are kind, honest, and really looking to help you in whatever way they can. These guys get five stars for being the best body shop i’ve ever dealt with.

A solid shop, they do good bodywork.
Make sure you are clear with them on whether you want «Paintless» Dent Repair, where they will push and pull your body panels to look like nothing happened (and sometimes use paint if needed), or traditional body repair (replace the part or use filler, and paint everything over to match). Paintless is usually cheaper, but sometimes not, so check both prices.
They took longer on my car than I expected, 6 days instead of 4 – 5, but they did do a good job with the paint color and the repair.