Capello Salons & Day Spa

Liz Karcher is the best! I have gone to her for the last 20 years. She is always on top of her game and is phenomenal with color and up-​dos! Every time I get my hair colored (a cool dark brown with violet undertones), I ALWAYS get at least one compliment. Make sure you schedule a couple months in advance though!

I was very disappointed! I had my bridal party go in to get their hair done on one of the most important days of my life and walked out unsatisfied. My hairstylist Rose was very unpleasant and had the worst bedside manners. She at most said 10 sentences to me. She continued to roll her eyes and huff and puff the whole time she was doing my hair. I was confused to why she was being so rude to me? Was she having a bad day? Why is she taking it out me? Uhh… I am the bride and I’m paying for a service. I will not be coming back and advise others to go elsewhere.

I’ve been getting my haircut at Capello’s for over ten years now. For the first five years, I went to the Capello’s on Main Street in Williamsville and now I only frequent the Transit location where Jeryl is my stylist. I won’t let anyone else cut my hair, she’s the best!
Let me just say, the girls at the front the desk always appear to be very busy and there are times when no one seems to care if I’m standing there waiting. There’s only one girl that recognizes when she’s working and she greets me upon entrance even when she is busy (which is nice), everyone else seems a bit snobby to me. I especially felt that way at the Main Street, Williamsville location which is part of the reason I stopped going there but I that’s their loss. I don’t come to Capello’s to chat with their appointment setters though, I’m there because in my experience, their stylist have been some of the best that I have encountered.
Moving on…
I always ask for very specific styles, I come in prepared with pictures and Jeryl has been able to deliver them all to me. She always has suggestions for my hair type regarding style and color and I completely trust her with my hair. I don’t just trust anyone with my hair as I’m Latina and my hair is naturally curly, I usually add a little serum, blow it out and wear it straight, I don’t need chemicals in my hair and yet stylist find out my hair is curly and seem to panic thinking they need to compensate with products or cutting my hair incorrectly even though I give them instructions so you see, it’s imperative that I have a stylist all my own that can do what I request and not be intimidated by my hair. Jeryl does a wonderful job with my hair and when I leave the salon and go home, my friends and family always tell me how beautiful it looks and I return back and tell Jeryl about it, she does a great job and she should be complimented!
There was one visit that Jeryl was completely booked and I had to come in to see someone else, I was devastated and the appointment setter must’ve known, I imagine she told Jeryl because the second I saw Jeryl at the salon on my visit with another stylist, she came up to me, greeted me with a hug and kiss on the cheek and apologized for having such a busy schedule that she could not squeeze me in! She asked me what I was getting done and then spoke with the girl about to style my hair, advised her on my preferences and assured me I was in good hands. That right there is why I ignore the front desk and appreciate my stylist, because she treats me good, cares about taking care of me and goes above and beyond! She always asks me how my sons are doing, remembers our conversations and makes me feel like she’s my best friend when she’s cutting my hair.
Customer service people, that’s what it’s all about… If you make a customer feel special you have a customer for life! If Jeryl left Capello’s, I would follow her to another Salon! Providing excellent customer service should be understood and practiced by every business!
This salon has expanded it’s parking lot (which is nice, looks like new buildings may be constructed soon), the salon itself is very nice, clean and comfortable, way more spacious and open in comparison to the Main Street, Williamsville location. The wait area is comfortable, the restrooms are always clean and there is water, tea, coffee and wine available while you wait for color.

Went to the location on main st. Absolutely horrible… receptionist was rude… and the picture I brought in of beautiful golden blonde hair was not what I walked out with… what I got was dark ashy gray hair… awful I look old for a young girl totally not what I wanted… and for how much I paid I will never go back… getting this fixed by my normal girl at another salon before the holidays! Yikes! Beware!

Booked and had a couples massage with my wife. Jackie, my masseuse was amazing. She knew exactly where I needed the most attention. Would without a doubt come back.

As a long customer of Capello Salon (10+ years), I have become increasingly disappointed with my experience at this establishment. In recent history, appointments have been cancelled at the last-​minute without notice. Furthermore, I received a confirmation message regarding an appointment that had been changed without my approval. The receptionist simply changed my provider without asking first if I would be willing to switch. When I requested a phone call from the owner, the reception manager (I’m guessing) sent me a rude and extremely unprofessional explanation about why the appointment had been changed. For a salon that charges top dollar in the area, one would expect better customer service from the people in charge of scheduling. While I did love my stylist, I will never step foot inside the establishment again.