Carpet Factory Outlet

Poor customer service. No help. Ignored when came in. Waited for a while for someone to be free. Still no help. Do not recommend.

Terrible quality and workmanship. Repeat visits were unable to resolve the numerous issues with the install. I finally gave up and accepted a discount on their shoddy work. The also left my house a complete disaster. Avoid at all costs. It’s not worth saving a few bucks.

There are 2 listings for this place on here…
I’ve gotta update on the installation, etc.
Our installation was supposed to happen over 2 days but when the installation guys came, they asked if we wanted the entire upstairs done on one day… OF COURSE! The only issue was that we had moved everything from the 2 rooms they were supposed to carpet into one room… To move everything out of the chock full room was bound to be a pain in the butt!
There were 3 installers. One worked solely on the stairs and the other 2 worked on the rooms and hallway. When it came time to empty the 3^rd room, the guys helped me move everything. This was not something they needed to do (the contract states they only move beds and big furniture (like dressers)), but in order to finish the job, they helped with the haul and helped move it all back once the rooms were complete.
Our stairs were done beautifully. Even our home improvement contractor commented on what a quality job the installer did on the stairs.
Overall, we would definitely do business with Carpet Factory Outlet again. We are so happy to have fresh flooring!

Very disappointing. Shoddy workmanship, and cut corners. The main seam in the living room was not steamed and glued down properly, and still looked cheap and messed up after sending out someone for repairs. Our house was left dirty and filthy, and I have had other carpeting jobs done without these problems. Another disappointing thing was the hallway upstairs. Right near the top of our stairs a small strip was cut to fill in an area that is very obvious, when it should have taken one whole piece/​section of carpet. We had Berber carpeting installed, so all these issues are blatantly obvious. Oh, another thing done carelessly were the corners around the bannister upstairs. When cutting these pieces, the installers did not pay attention to cutting these edges nearly and were simply sloppy. Sorry, we will not be calling you for services again.

Called to the Carpet!
I can’t say enough about Carpet Factory Outlet! Rolls and rolls’ of carpets all on the walls and floor! I love to rub my bare feets on the different carpets to test them out, but I’m not sure everyone else appreciates it. And tile, too! They even have those godawful sculptded carpets from the 80’s. And the colors! The lady there was real helpful when we were looking for something weird. Don’t be fooled by their name: theyre much more than carpets! And I don’t think their really a factory.