Goodyear Auto Service Center

If you choose not to read any further, I implore you to stay away from this Goodyear. With that said, where should I begin with my review??? Choosing Goodyear as my family’s primary repair and maintenance facility was the onset of the single worst customer loyalty choices I have ever made. I constantly found myself making excuses and justifying poor service with high prices in my failed attempt to justify Goodyear East Aurora as our go to service center. The final nail in the proverbial coffin was several questionable events that facilitated the final phone call to Goodyear East Aurora, that call sealed the need to provide you with this heartfelt and passionate warning. I sought out Goodyear to diagnose and determine why my 2013 Ford Explorer abruptly started running hot, steaming from the hood, and the air conditioner discontinued working. I rolled in with my blind confidence and I believed that Goodyear East Aurora maintained their corporation’s mission statement of values. «Goodyear is committed to: Delivering the highest quality in all that we do; Acting with honesty, integrity and respect» the list continues as seen on their corporate website. I left my vehicle there so that they could investigate the issue. The following day I was informed, (Please bear in mind that I am not an automobile technician nor am I familiar with any of the appropriate lingo.) that the air conditioner needed to be replaced and a belt had to be replaced. The job was going to cost $ 800+ to get us up and running. The price tag was a bit, «gulp» worthy but as I stated before I typically justify their pricing as they wouldn’t take advantage of us we are loyal return customers. I confidently said let’s fix it as I was assured that this would remedy the issue. Now jump ahead one winter. I never needed to use my air conditioner until June 2015 and imagine my surprise when the air conditioner did not throw cold air. Unfortunately, for me I did not call Goodyear right away I used another car until I knew I could free up some time to bring the vehicle back in. I then placed what would be the last phone call to Goodyear to setup an appointment as I assumed that they would stand behind their work. I was told that they were going to need to charge me at least $ 100 just to diagnose the issue. This took me off guard as this is an issue that they just ultimately repaired, and we only put approximately 900 miles on the vehicle before the repair failed. I then calmly asked what my expectation should be with regard to this failure. I was told that there are many moving parts on the air conditioner and the $ 100 diagnosis is to determine if there is a new issue. My response was if a new issue exists its due to a faulty repair not wear and tear as this vehicle is only two years old and the «repair» is only 8 months old. They found no value in my response or the loyalty that I have demonstrated and dismissed the opportunity to help with a repair that they probably messed up. Now I know the previous statement «that they probably messed up» is quite egregious as I truly had no proof at that time. However, after visiting another local repair center they demonstrated that not only was this a failure waiting to happen but, Goodyear completely failed to repair and or replace the air conditioner as they were paid to complete. These new findings were shown to me first hand by this new service center and it was discovered that Goodyear’s failure also permanently damaged the alternator and the air conditioner was just flopping around. Goodyear’s deceit, lack of knowledge, theft, poor business practices, and lack of customer service cost me an additional $ 2000+ in repairs to properly repair my vehicle and make it safe for me, my wife and our newborn son; who by the way was placed in peril by Goodyear’s unsound business practices. They did not care to assist a customer and compromised there service which ultimately uncovered an unbelievable amount of ineptness. Anecdotally, should you visit Goodyear’s website and search for the East Aurora location you will find one review, one positive review. Should you pay closer attention and choose to place a review you are given 5 criteria; Satisfaction With Wait Time, Quality of Service, Cleanliness of Facilities, Quality of Amenities in Wait Area, and Helpfulness of Staff. Notice there is only one choice for quality of work, the other four are incidental to the actual overall quality of repair. Therefore, if you rate the quality of service with the least amount of stars and provide the incidentals with five stars you will have given them four and a half stars for poor workmanship. It is designed to provide false positive reviews as the other four are ultimately opinion based. Quality of Service is Black or White, it’s fixed or it’s not fixed. STAY AWAY FROM GOODYEAR and avoid a Bad Year.

I’ve had 2 experiences with this place, both negative. The first time (2001) they sold me a «new «tire with a 5 inch bubble protruding from the wall. When I returned later that day they accused me of driving over something, refusing to give me a new tire at first, then offering to give me a new tire, but I had to pay them $ 30 to put it on. RIDICULOUS. The next time I came back (2010), 10 years later figuring things had changed, I was wrong. This time they broke/​stripped a lug bolt off while replacing my tires and charged me $ 150 to drill out replace. They claimed that someone had over tightened the bolt. I paid, but obviously not happily. My dealership later told me that that could have never happened under normal circumstances. My dealership also told me that a someone had mysteriously removed all the bolts from a metal heat guard that was making rattling noises under my car. I will never return to Goodyear in East Aurora, or any Goodyear for that matter. They run an unbelievably deceitful operation.