Dunkin’ Donuts

I usually don’t get my coffee here, did today because I was getting my haircut a few doors down. Sad to say, the location (not just dunks, but the whole are) is full of «users» they hang infront of dunks asking for money and whatnot. Which is fine to me, I’m not easily offended by the less fortunate. They don’t harass you and most very decent people. They hold the door for you everything. However my 1 star is for the way they handle the «bad ones» I ordered my coffee and there was a woman LOADED! Standing in the store with her head down and she was rocking back and forth, I was actually waiting to see if she was going to fall. Thankfully she didn’t however there was about 6 workers there, saw her and just let her stand there. I watched several people move around or away from her just incase.
This review is more on how hey handle these situations. And not on the place itself, the workers were friendly and pleasant and they were fast and efficient. But they lost my service for allowing certain people to do the things hey do.

This location has lost my business for good. Before their makeover, it was not uncommon to have my order wrong or even skipped over completely.
After the makeover things seems to improve slightly. I stress slightly.
Then recently, I ordered a large iced coffee (which totals $ 2.99). I handed the cashier $ 3.00 and she took my money, put it in the cash drawer, shut it and called «next». I asked her for my change. The response was a huff and a statement of «it’s only a penny». I responded that I don’t care that it’s only a penny, it is my money to choose if it want to leave behind or not. I was told she couldn’t open the drawer again, and again called «next». I stayed put and again asked for my change. After several minutes, she finally took a penny from another cashiers opened drawer and slammed it onto the counter. After that I watched as she proceeded to hold my cup at the register, allowing many others that were in line behind me to gather their orders before mine was made.
Shame on you hijacking money and time.

Very small DD. A grab-​n-​go location with the amount of seating at ~6. Friendly staff and in a convenient location (right next to Maverick station). Yes there are a lot of homeless/​druggie people hanging around Maverick, so a beggar will most likely be holding the door for you as you go in and asking you for change on your wait out, then swearing at you under not-​so-​under his breath as you walk away coffee in hand. But this is not something the DD people can control, therefore I feel the store should not be judged on it.

these guys were open during the worst part of the storm, everything else is a regular dunkin donuts, as expected, which is good

first of all, DD coffee is very low grade people. Visit the no-​line Salamanders for organic cheaper brew a few steps down the street. Second, the line is redic long, the place is small and dirty, and you get to stand alongside the people waiting for the methadone clinic bus or those waiting for the just as gross liquor store nextdoor to open… ya just skip the experience.

this place is so disgusting it’s crazy. I came in to buy a ham and cheese on a french roll and while I’m waiting for the sandwich the guy just leaves and comes back. It got to the point where I had to ask the cashier who is going to make my sandwich. Then when the guy comes back to make the sandwich he puts on a glove puts the sandwich in the oven comes to the register touches money and goes back and touches my sandwich with the same dirty gloves! I almost never want to go back to a DD because of this.

This place is plain scary! I was in there Sunday morning, and I felt like I was in the «Twilight Zone». You know… the episode when the guy goes into a café and it turns out to be a Methadone Clinic!
They might as well set-​up cots in this place so the Homeless Bums can sleep off the Listerine!
I was in there twice and both times I felt like calling the cops!
Go to Honey Dew across the street.

Place is ghetto, and it seems like all the junkies of east boston like to hang there, gross and the employees are more concerned with fooling around and always gotta repeat the order like 3 times.

This is one of two regular Dunkin’ locations I visit almost daily. Since I moved to East Boston, I get my morning coffee here and sometimes get food on weekend mornings.
The first thing that stands out to me about this location versus the dozens of others I have been to is how friendly the staff is (most of the time). I’ve been called «sweetie», «sugar», and «love» more times than I can count. As annoying as that can be for some people, I actually find it refreshing and different to have a Dunkin’ employee engage with a customer rather than have their eyes glazed over like one of their crullers. They are quick and efficient and can get the line moving even if it’s 10 people deep.
One complaint I have is how they only have napkins located at the one «pick-​up» area and not over above the trash with the straws. It creates a little confusion for new customers and that area can get jammed up. Also, I was waiting to get my coffee the other morning and a morbidly obese gentelman was balancing juices, donuts, sandwiches, and napkins in his hand while also using his cane and he SMACKED his great-​one-​sized beverage over. As if in slow motion, all customers in line watched as the drink hit the floor, the top popped off, and molten hot hot chocolate sprayed EVERYONE. People started cursing and yelling, I got it all over my shoes and just left without my coffee. The obese man didn’t even apologize and just yelled for someone to get a mop and replace his supersized chocolate drink. This isn’t really the fault of the location, but the «jammed up» area I mentioned above could have contributed to the spill.

I have to whole heartedly disagree with the previous 2 postings. Ever since they remodeled after the fire the service in this particular D&D stinks! For example, this morning I go in for my decaf iced coffee which after starting to make it he figures out that they are out of it. I asked if they have hot coffee and I got such an attitude so needless to say I asked for my money back. The gentlemen making my coffee says «peace» «I’m out» «This is the 2^nd order that has been messed up.» Ummm excuse me! How is this my fault that YOU are out of decaf (who makes the pots here). BTW trust me I am not ordering decaf because I don’t like regular it is a medical issue. So «peace out» East Boston D&D there are plenty of other coffee shops I can take my business to!

This is like the Cheers of Dunkin’ Donuts. They may not always know your name, but if you come in enough they’ll know your order. Come in all the time, and they’ll make you smile.
Kelly and Leia are the models of efficiency, they can clear a line in record time.
Sometimes though there’s one dude (a manager) who often forgets that iced coffee really ought to have ice in it. Minus one star on that, but I guess I’ll just remind him to add extra ice.
In an urban setting, it’s not often you get great service — especially in a fast food type of establishment, but this Dunks is almost always on the ball.

This is a small D&D, very busy with people coming and going from the blue line, always friendly and fast service. Even though they are really busy no matter what time I go I never wait in line longer than a few minutes. Very small seating area that looks out over the new Maverick station. Parking is limited if you drive but usually there is a spot or two on the street.