Carsmart Automotive

I’ve been taking my cars to Zoran at CarSmart for 14 years, and as long as I am living in the area, it is the only shop I will go to. I’ve had auto repair shops try to take advantage of me as a female, and that is the kind of behavior that you’ll never see from Zoran or anyone there. Zoran takes pride in being honest and fair. They take care of people — and their cars.

Unbelievable service every single time! This place can put dealership service departments out of business!!! If you’ve got a Toyota this is the place to bring it for any service. I drive 43 miles round trip to get my car serviced here as I pass a couple of Toyota dealerships… I would never think twice going elsewhere!!!

I just had an experience here and it was by far the worst experience I’ve ever had at a repair shop. In short, this was the cheapest quote we received for a problem with our car. They took 3 days for a job they quoted us at 3 hours of labor for. Fine, it was cheap, at least it was fixed, right?
No. it wasn’t fixed. we had to bring the car back and were told they would call us and give us an update. We never received a call that day and ended up not having the car for an additional day and a half. They tried to charge us another 200 dollars for something they didn’t fix correctly the first time around. We ended up paying 100 and giving up after speaking with the owner, who appears to have no idea what’s going on. He told us ‘someone should have called us’ with a quote, but we never received a phone call and we were short one car on a weekday when we both work in separate cities.
Don’t bring your car here even if it’s the cheapest quote. They will not fix it right, you will be out the money & it will end up costing more than you thought.

I’ve lived in 12 states, and this is by far the most honest and reasonably priced auto repair facility I’ve ever had the pleasure of doing business with! The owner is on site every day working on cars, and is always available for assistance! They’re routinely 20% — 30% less than any other quote I receive, and they stand by it! Nothing is ever done without prior authorization, and if something slips through they don’t charge you! I have to assume that Miranda either has this shop confused with another one! I drive OLD cars… some call them junks… so I utilize the services of this shop 8 — 15 times per year.

I’ve been taking my car here for a few years. They’ve always been really good to me and honest. Something that should be expected but typically you don’t get at a lot shops.
I probably should have written a review about these guys sooner but what happened a couple weeks ago absolutely impressed me with this place and I just had to write about it. I’m going to really try to «nutshell this» just incase someone actually reads it…
I started experiencing car issues and needed to have it looked at right away. It was Saturday at 1 PM on a Holiday weekend — Carsmart took me in kind of last minute, not sure they expected to find what they found. The owner was pretty much wrapping up and closing. Family was already arriving to meet him. A tech walks out to the waiting room to give me the news… apparently I needed a new radiator — I later learned the tech was Zoran, the owner. It was pretty evident when they showed me that the thing was absolutely empty (let me preface this, I know nothing about cars and I spend about 3 hours on the Kennedy everyday… not a place to breakdown). Instead of leaving me stranded. Zoran started making phone calls to rental car companies. His family waiting, he then drove me 10 miles to the nearest one and waited the entire time to ensure I both got the car and that I got his shop discount. He said my car would be ready on Monday… I thought that was pretty quick but I was ready to wait longer. Long story short, I picked it up on Monday all fixed.
To no fault of Carsmart, the radiator apparently had a manufacture defect. I called him a couple days later to inform him I still had a leak. He basically apologized profusely and told me to bring it right in. I finally drove it back out to Hoffman (I work out there and had been off the few days). By the time I got to work, my car was acting like it was on its last leg. I called the shop. They gave Zoran’s cell. He answered right away and I informed him what had happened and how it had worsened. As it turns out, he was in the same parking lot changing a tire for another one of his customers. He told me he’d be right over. Seriously… minutes later, he showed up, saw what I saw… with the leaking. I could tell he was embarrassed that the part had failed. It truly was no reflection of his shop or people he has working there. In either case, he asked me for my keys. A couple hours later I picked up the car and It’s been driving perfectly ever since.
These guys are pretty incredible and lead by a pretty cool owner, Zoran who cares a lot about you and his business. I really hope you don’t have car problems but if you do and you happen to break down or end up close to this shop, trust me, you’re in good hands.