Sascoa Electronics

Have dealt with them several times. Always got a good answer to my questions, including when to repair and when to buy new (elsewhere).

I called Samsung on Saturday because my TV is whacked. Samsung said I would get a call in 1 – 2 business days. Before 9am on the following Monday my phone was lighting up and I ignored it because I had forgotten about dear old Samsung.
I googled the number and found out it was these guys, called them back immediately, and they were able to stop by my apartment the same day to repair my lovely Samsung. My wife met them at the door and Bernie was nothing but courteous with her. She’s a talker and said they had great conversation and I was very satisfied with the services provided by Sascoa Electronics, from the repair tech to the folks answering the phones.

Had similar experience as others on here. Initially pretty responsive. Later for 2^nd visit because they didn’t have a replacement part, some feet dragging by having to order the part from the west coast, finding out its back ordered and busy tech schedules, etc. My guess, Samsung pays them for the 1^st visit and any following visits are out of their pocket. In the end, they fixed it because it was under the 1 year warranty and zero cost to me except for the job time off and all the frustrations and aggravations involved.

I was hesitant to use Sascoa because of the 1 star review I read. My experience was different. The picture on my 6 month-​old Samsung 40″ TV (UN40ES6100F) from Best Buy died. It’s under the 1 year warrenty and Samsung uses Sascoa for repairs in my city, Cambridge, MA. The initial service call determined that a probable culprit, the LED panel, would have to be ordered because it’s expensive and not kept in stock. But it at the first visit the tech said tthat the power supply might be the problem and would also have to be tested. For the second visit the excellent (efficient, fast, personable) tech returned, but she hadn’t been given the needed power supply. So I took time off from work for a second visit that could not be conclusive because of the missing power supply. I was very annoyed at the wasted visit, and I told that to Jonathan at Sascoa. The third visit was scheduled promptly and the tech returned with the needed components. She found that the TV is not fixable. Sascoa notified Samsung and now I’m waiting for Samsung to issue a credit at Best Buy so I can get a new TV. Sascoa wasn’t perfect, but they were responsive in a timely fashion. Sascoa seems to be juggling a lot of business (good for them), but I think it means that a customer needs to be both understanding about Sascoa AND clear and firm about her/​his own need to avoid any unnecessary wastes of time.