AAA Eatontown Car Care Insurance Travel Center

A few weeks before Christmas 2015 I went to the AAA Eatontown NJ car care center for an oil change. $ 1300 later (tires, battery, rear struts…) I left thinking OK, at least my car will run well for the winter. I get on the highway that Monday, and my car starts shaking and shimmying if I go above 60, whereas before I would be driving on the GSP at 90 MPH and not even be aware I was going that fast. OK I take it back they say it has to be my bent rims, so they rotate the back tires to the front, front to the rear. That Monday, same thing. I go back again, and this time they tell me they will «re-​align» my tires. Now the good news is that the re-​alignment worked, the bad news being that they either didn’t do it the first time or they did it wrong. But at least my car was driving the way it used to, pre $ 1300 expenditure.

So then I go back in early April for another oil change, fool that I am. After they check my car they come and tell me I need a new battery, that the one I have is «marginal». Needless to say I am a little shocked, since supposedly they changed my battery in December. As it turns out, along with never doing my tire alignment, they never changed my battery either. Makes you wonder about the rear struts, and the oil changes! But anyway, they now put the new battery in. I had posted this review on their website, and so around April 20 I got a call from a gentleman telling me that he was so sorry for my experience, that this was not their normal way of working, and to compensate me for my trouble (3 visits at Christmas time just to get my tires re-​aligned, plus the battery aggravation) they were going to refund me the cost of both those items, and wouldn’t I please reconsider using their services again. I said I appreciated his efforts and would try again.
Now here it is 8 weeks since that call, and they have never refunded me anything. And when I made an update to my review on the website, calling out their dishonesty and underhandedness, and generally sleazy behaviors, they took down my review. So here is my warning to all you potential clients — just because it says AAA it doesn’t mean that it is, and in fact this facility is undermining the AAA brand every day that it stays open for business. Their prices are nothing special, their service is clearly shoddy, and their management dishonest. So why go there? Jiffy lube looks better by the minute!

I don’t know why I decided to give them a second chance after the last time they broke my oil dipstick and wanted to charge $ 180 for a replacement last Fall. (I bought one from the dealer for $ 12).
I was in a jam with the rear driver window stuck half-​way. I could see it was the rubber molding that was dried out and needed lubricant. I popped in to see if one of the guys could check it out real quick. First guy at the counter, says he will look at it but walks away. Second guy says I have to leave it for a couple of hours and I made a call home to have someone pick up. I am waiting almost 30 minutes for social hour to end and the guy to even take my name. But they can at least tell me what it wrong and have the car before they close ready for pick up.
So Guy #3 comes up tells me I have to leave the car 3 days AND they are going to charge $ 400 for a complete diagnostic and to spray lubricant on that rubber strip.
That’s just as ridiculous as that $ 180 dipstick… What was I thinking?
NEVER again! AAA is only good for towing service in the event of an emergency. nothing else.

Hey Andy p I sent 2 emails and got no response so again this AAA office is avoiding me and screwing me out of thousands of dollars

I am very pleased with my recent stop at AAA! I was going to just stop in and get a map for our upcoming trip (drive) to Florida. When I was looking at the maps, a very friendly lady came over to ask if she could assist me. She asked where I was going and we started talking about my trip. She went above and beyond to make sure I had not only all the maps for each state I’m driving in, but she printed out my exact directions from my home to my hotels with maps and tons of information and made it into a little personalized booklet for me, and gave me individual state guide books that have different lists of hotels and restaurants. She then let me know about the discounted theme park tickets they sell. I was just going to pick up a map and ended up with perfect directions (even a quicker way I did not know about!), 4 or 5 large books with tons of information, and saved almost $ 100 on my families theme park tickets for the places we will be going on our trip! She even set up hotels for me that I can stop at half way to Florida and on the way home (And I got discounts on the hotel rooms from AAA). This was all included for free for being an AAA member. I have been a member for many years and always received great service when I needed assistance with my car, but I was unaware of all the different savings I can receive and the different services they have at the stores. I am very pleased and will continue to be a member of AAA in the years to come!

My mother had a nail in her rear right tire, and went scrambling to get it fixed. AAA was ok with scheduling an appointment, but when she went to get the repair, she left and noticed that all her tires were very low. As it turns out, they deflated her tires to an EXTREMELY LOW AND DANGEROUS 10 PSI IN EACH TIRE. She could have been seriously injured at that low of a pressure, not to mention that when my father called to explain what had happened, they replied, «We don’t remember her coming in here…»
AAA gets a FFF in customer service, and for potentially endangering my parents.