Metropolis Resort

This resort is awesome, I like the design. The fact that it’s connected to the Chaos Waterpark and action city (didn’t go to action city) were very nice! The rooms were very nice and offed plenty of space, comfortable beds, and plenty of bang for your buck. The water park is fun and only wished they had a full size pool. Prices are reasonable all around.
They also have a bar which is a necessity for those of age.
The only thing I didn’t like was the breakfast. Food was cold and stale by 9am, they were out of coffee and it took a while before they replenished what was out. You can make your own waffles though, which was cool.
Overall I would suggest this place if you’re passing through and need a place to stay, or are looking for a cheap enough water park!

Our daughter’s wedding and reception were held here. The staff was wonderful; they could not have been more helpful. The only reason I’m not giving this a 5 is because the facilities are very nice but not deluxe. We were watching the budget, and the Metropolis gave us a lovely experience within our means. I would enthusiastically recommend this as a wedding site.

Was planning on using this «resort» tried numerous times to use their phone system and no one would answer! Had
try to contact someone at this «resort» and no one would answer! How do you run a resort and don’t even bother to answer a phone? Horrible service.

Sorry, but Metropolis ventured out too far catering to weddings. The party near our room in a hotel commons was loud until 2am. And mgmt did zip.
Never going back; was there twice.
Fun to play, skip the stay
See the reviews by Brenda B and James H. They were more articulate. I wasted enough time on them.

Action City is a top notch arcade experience, well over ½ the video games are free, when you factor in the go-​karts, mini bowling, bumper cars, mini-​golf and laser tag… you’ll be pretty hard pressed to get that much value & action for the same amount of money anywhere else.
The water park is quite simply for small children. The water slides are not good, the pool is tiny and the chlorine is overwhelming, we actually did not spend a minute in the pool area at a recent 2-​day stay.
Staff is very friendly, Sara at the front desk when above and beyond her duties, to the point we’re composing and sending an email to the manager regarding her amazing customer attentiveness.
When you stay, definitely try the pizza from Monkey in the Middle, it’s pricey, but well worth it.

I was so pleasantly surprised here! First of all THE STAFF! I’m not sure why, but, everyone really seems to like working here! really?! everyone was so friendly and helpful, the bar prices are really reasonable? Order breakfast from the bar in the morning! Great! and the fish and chips were great as well! Drinks are nice and strong! Pizza from the pizza place is really reasonable and good! I’m actually surprised how reasonable things were? like, laundry detergent for example, it was a buck! they could totally take advantage of you and charge more!
The lay out of the room was perfect! had everything we needed! and I’m not sure what I was expecting, but, our room was so CLEAN! you can see yourself in the faucet handles, I know that’s what you should expect, but, how often does it happen? The Room attendants were totally young too?
There’s a whole lot to do here! so plan accordingly, I think you can spend a whole day here and keep the kids very occupied! water park is ok? not huge, no big old pool, but, you can hangout in the lazy river, oh, the life guards were so ON IT! I never saw them save anybody or anything, but, man they watch the water like their little brothers and sisters are swimming there! I got a real sense they GIVE A CRAP! and pay attention!

Adequate, but could be terrifying If you like a clean living space.
I stayed here while passing through on business and did not use the Waterpark. The common areas of the hotel were filthy and the elevator smelled like dirty socks. My room was tidy for the most part with only some visible grime in the corners of the bathroom.
One review I read said there was a great breakfast here — this is no longer the case. This was a very skimpy continental breakfast served in the closed down arcade area. Terrible.
I would only stay here again if it was the cheapest hotel available at the time of booking.

It was really meh, the only reason I gave it 2 stars was due to its price, about half the price of a resort in the dells. Obviously the Dells have much bigger operations but Metropolis is in very bad repair, paint pealing up in the water attractions everywhere.
One of the worst things is the pile of smokers at the front door where they put the ashtray, really! When I mentioned it to the manager she said «can’t move the smokers because that’s where the ashtray is at» really! Move the freaking ashtray, duh!
Key card didn’t work when we got to our room, one of the employees was asking if we had a problem, instead of fixing it, she told us to fix it by going back to the front desk.
Other than that the staff was friendly. But not worth the money!

Updating to say breakfast is now continental and my kids are bummed. They used to have make your own waffles and scrambled hot eggs. Now the only hot is toasted carbs. It’s a bummer. Nothing nutritional just cheap filler junk food. Also the wifi is so bad. The last time we came and this time (now) the wifi was down. Don’t expect to bring the kids to run around while you work as there is no hotspot. Very frustrating. They have to fix it! I explained to a supervisor that these days that’s a deal breaker. Everything is wifi dependent! Finding a clinic if your kids get hurt or get sick, finding shopping or restaurants etc. or to relax and use a tablet or stream a video or even buy a book to read on a kindle but I can’t do it there. I had my own hotspot for times like these and that wouldn’t even work. It’s a wifi/​cell deadzone. I had to leave and go to caribou coffee to get wifi. My favorite thing was they had posters encouraging Instagram pictures and I was saying uh we sure can’t post to Instagram if you have crappy wifi I am not using up my data plan to post to your Instagram site. New remodel on chaos water park is nice. Kids love the new Laser Maze in Action City but it costs extra so expect to drop several extra $ 20s on that. Staff are still super nice and that is also important to bring me and my family back. Kids love the Dairy Queen on site. New Genos Pozza is nearby and you can walk to it even. Their pizza is delicious!

Restaurant and bar review — my wife and I decided to go to the restaurant to watch the badger game. We sat at the bar which had 2 flat screen televisions. I asked the bartender if they had the badger game playing. She told me that they had a request to watch the Alabama game so that’s what was going to play but if I wanted they could set me up in back to watch the badger game away from the bar. I thought to myself how disrespectful to your local patrons that support your business. I mean after all we are in Wisconsin right? We took a table in back and ordered two beers. They had a small but great assortment of craft beers. My wife ordered a burger with sweet potato fries and I ordered a fried chicken sandwich and cheese curds. The food was decent besides that the burger was over cooked and dry. I would recommend going here for a couple drinks but the food was not that great and they really ticked us of by playing the Alabama game on all the TV screens to satisfy one customer in a bar full of Wisconsin fans. Not a very smart business practice.

Stayed overnight for work. Didn’t use the waterpark. It’s fine. Nothing fancy. Clean. My room had a small kitchenette and a decent size bathroom. It is right next to the freeway, but it wasn’t loud. My room overlooked the freeway, a self storage, and a mini golf course. Not a great view so I kept the blinds closed for privacy.

This time things weren’t as good… the 3 rooms around us with many small children decided to stay up ALL night talking in the hall! yelling, running back and forth to rooms banging the doors.
The breakfast ran out of coffee and cereal very early and there was only one guy running around trying to help.
Lastly, no longer a fan setting that stays on constantly.
We still love the waterpark, but will ask for 2^nd floor next time?

What an awesome place to stay… the kids can play all day! Great food! The go carts were a blast!

A great place to take the family for a vacation or family event. We have come here for 2 family reunions over the last 3 years and both times have been a blast! Great water park, arcade, and pub! Hope to be back sooner than later.

I won a one night stay in the honeymoon suite of this resort, and I’m glad I didn’t have to pay full price.
First, the room: GORGEOUS. We stayed in the Paris Apartment. It was a lovely blue and green, the bathroom was decorated cute, and it was huge! This was two suite put together. One side had a glass dining table, two leather couches, a fireplace, a TV, a beautiful clothing chest and floor to ceiling mirror. In the adjoining open room was a california king four poster bed, a tv, a whirlpool hot tub, another tv, and another fireplace. It was awesome. Next to the hot tub was a champagne stand. This room also came standard with a fridge and microwave.
Next, the waterpark. Kid-​centered. There was no hot tub, and no general swimming area. There were two body slides and one tube slide, as well as a lazy river. The rest was kid toys that shot water. For someone in their twenties, it left much to be desired.
Then, the arcade. This was actually pretty fun. They have go-​karts (which are slow-​karts), bumper cars, laser tag, bowling, batting cages, tons of games and some actually decent prizes. They also have a DQ and snack bar in there. There is no alcohol allowed in here, which is a bummer since it is allowed in the less-​fun pool area…
Service. This is the kicker for me. While the room is beautiful, I can’t imagine having your honeymoon here. The only restaurant in the whole ‘resort’ is called «The Pub». As a veg-​head, obviously pub food isn’t the best option. It’s small and cramped. Maybe their actual pub food is good, but the salads were not. We wanted champagne and everyone seemed shocked by the request. Finally they said they’d go out and buy us a bottle. The only room service is from the pub, or a pizza place in the arcade. Surprised by that. There is no «hotel channel» on the tv by which to order movies or explain anything. In fact, you cannot order movies at all.
They provided breakfast on Sunday which was eggs, breakfast potatoes, monkey bread and biscuits/​sausage gravy, that wasn’t bad. All over the place they advertised $ 4 Bloodies all day Sunday, so we were stoked to spend our entire sunday sucking down tomatoey goodness in the pub. We were very disappointed to see that they opened at FOUR PM! WAYYYY after checkout.
It seems like a fun enough place to bring the offspring, but as an adult, there’s not much here for you.

We had a bachelorette party there and rented out the vegas suite. The suite was clean. The tv’s were small and not located very well through out the suite. There was only one elevator that the guests and staff used. We had to wait a long time to get on the elevator and when we did it was always packed with carts and staff. I have recently contacted the resort trying to have them release my credit card from a pending tranaction for holding the room. It has been 4 days and still a pending transaction. The staff is not very polite in helping me out. I have never had a problem like this before. I will never go back to the resort because of this reason.
Lindsey,
San Diego, CA

First impression is great — newish, seemingly well designed room, green tech, etc. Thought wow at every corner.
Action City arcade/​golf/​racetrack/​maze and a small waterpark is on each end of the hotel. Free breakfast. Seemed great for kids, so we took son and two friends. Had fun first day at Action City.
If you book here, MAKE SURE TO ASK FOR A ROOM FAR AWAY FROM THE PUBLIC AREAS LIKE THE BAR, RESTAURANT, LOBBY, PARTY ROOMS. If you want to sleep at night that is.
The tiny bar/​restaurant is horribly designed — it is open with no walls and right out in the front desk lobby area – spans the entire thing actually. There is a party room (or rooms) right off the lobby too. You think they could have added a sound-​proof door or designed the bar/​rest to be away from first floor rooms or to have… um…WALLS.
It was probably the most noisy hotel I’ve ever been in. We had a room about 50 feet from the lobby. What a mistake, a large party was all over the open rest/​bar/​lobby and a party room until 2 am.
It was the most horrible $ 400 I’ve ever spent for a night in a hotel and then lost the entire next day due to lack of sleep when I planned to catch up on work. I called front desk about 1:30 am to complain and she said, oh, maybe I should send them back to their rooms. You think?
Maybe I should have just got up and joined the party so I could have added a hangover to it too – and send a real family-​oriented message to the kids.
To add salt to the wound there was a disgusting breakfast the next day and like the other Unilocaler said laid out willy-​nilly in the Action City Pizza/​DQ area. As I sat there redesigning the layout of the buffet in my sleep-​deprived state. I had a hard biscuit with honey and some gross scrambled eggs (?). Felt like prison. The coffee, when the pot was there, was good.
I would say book a room at whatever chain down the street and buy the Action City and Water park tickets separately. And you would probably save $ 200 or more and get some sleep.

Unique! I love this place! Staff very friendly ! Waterpark included in your stay! Awesome for the kids!

I was super impressed.
We booked the room on kayak about an hour before check-​in, so we got a good rate. The room was clean, beds were super comfortable and it reminded us of a very classy hotel we stayed at in Germany.
The water park was clean, well staffed and enjoyable. A very pleasant surprise for Eau Claire. I live in Chicago and am seriously considering coming back for my birthday next year.

Pros: Clean. New. They attempted to be green.
Cons: Individually each of the design elements isn’t bad, but combined they’re a catastrophe. The rooms are long and narrow, painted entirely steel grey, with a small window at the end and CFC bulbs in the rest of the room, which all combines to create the feel of a prison. The signage on the outside isn’t helpful (we didn’t know where to park to check into the hotel).
I’m not sure if it is just our room or endemic of the whole hotel, but our room never really got warm despite what we set the thermostat to. Also, the shower’s energy efficient head felt like we were showering under a garden sprinkling can. And the backed up water in the tub (and sink) was annoying. The wall safe in our room didn’t work and when we called down, we were told they didn’t have anyone on staff who knew how to fix it.
The staff appears to be either high school or college students with few exceptions.
The «free breakfast» was located in Action City (attached to the hotel) and was very poorly laid out. The waffles were in one space, the cereal was across the large room, the coffee & orange juice were off to the other side. Typical «free breakfast» food: powdered eggs, biscuits and gravy, waffles, breads, etc. The deal breaker for the whole thing was that it was in the middle of the arcade, so the cacophony of video games was deafening. It definitely didn’t make for an enjoyable breakfast. What’s odd is the restaurant space in the hotel was empty, seemed like a much more appropriate space than the middle of an arcade.
We had hoped to find a place where we could relax and our son could get out his pent up energy. Unfortunately we won’t return. If we do decide to return to Chaos, the water park that is attached to the hotel, we’ll find a different hotel in which to stay.