Petco

This is the second time I had my dog groomed here and never again! The first time, all went fine, they explained that you do not cut border collies too short and she came out with a good cut. This time, despite the fact that the woman who worked on my dog last time told the new person what to do, they actually shaved her! You do not do that to this breed!!! I liked the retail store people and last time I had no issues with the groomer but I am switching all my business to Petsmart now as these people apparently do not know anything about dog grooming!

This review is solely for their betta fish and everything related to that.
I had previously gone to a PetsMart in search of a healthy betta fish and every single one there looked unhealthy. I went here and was happy to see that a majority of them were actually healthy despite the god-​awful tiny standard containers that pet stores put them in. While other places really only have Half Moons and Veil Tails, this place had some of the rarer ones. I saw a Dragon Scale and a couple Elephant Ear bettas which I thought was interesting since those aren’t as common. There was one little guy that looked like he was about to go belly up, but lots of them were just hanging out. The general condition of all their tails and fins were good. I went through just about all of them before picking out my little guy and noticed that only two of them had any tears or major cosmetic wear on them. I put my finger gently up to the side of pretty much each container and they all had a good reflex to it.
I was asked if I needed help by an employee and when I told them I was simply choosing a fish, they took note that I really didn’t want to be bothered and let me be. At checkout, they wished me luck with my new fish and asked if I was a first time betta fish owner. After saying that I was, they told me that if I had any questions, I could just call them and they’d get someone knowledgeable about fish to help me out, which I thought was nice.
In terms of merchandise and stock, everything you need is here. There is a good variety of items for all budgets and price ranges and there is a great selection of decorations for your tank, no matter what the size is. I had already shopped for decorations for my tank, but I wish I hadn’t when I came here. There was so much that would have been the perferct size for my little 1.5 gallon desktop tank, which isn’t the case in a lot of other pet stores. They usually have larger decorations and plants that can only really fit larger tanks.
Glad I came. If I’m in the market for another fish or new décor for the one that I purchased from here today, I will return here.

The store is big, lots of supplies, well lit and very clean. People or greeters were eager to help us when we came, but check outcheckout took a looooong time. I have no idea why — it was sort of frustrating. -

This is my old go-​to for food and snacks. This store is very big and they have just about every type of food for dogs, including the no-​grain/​corn expensive stuff I give my guys. My only gripe is that the floors here can be very dirty sometimes, and some of the employees are a bit old and grumpy. But if you are looking for toys, snacks, food or clothes this place is good. They also have a dog cookie bar.
Again, I can’t comment on the grooming because I take my guys to a local boutique. If you want something good in the area I’d recommend Pedigree Pet Spa in Metuchen.

Because our usual groomers were closed on this particular day, my husband and I decided to bring out 5 month old German Shepherd in to Petco to get groomed. We dropped our dog off (first appointment of the day) at 8:30am and I specifically told the groomer that we had to leave Petco by 10:30am. About half hour after dropping her off, the groomer came in the store to tell us that our dog wasn’t behaving and was fighting her. She asked if our dog had ever been to the groomer and we told her that our dog has; she cried a bit during the drying process but overall, did just fine. The groomer went back and said she’d try to let our dog air dry (rather than getting blow dried) so maybe our dog wouldn’t freak out so much. Another half hour later, the groomer came back out to tell us that our dog was still fighting her and that she wasn’t going to be able to do anything further. Keep in mind that it took this groomer well over an hour to simply bathe our pup. The groomer at least made the smart decision of not charging us for anything but when we went to get her out of the grooming area, the groomer had the nerve to lecture us about how we need to train our German Shepherd. I WILL NEVER EVER TAKE MY DOG BACK TO PETCO FOR GROOMING! This was the worst grooming experience I have ever gone through!

Today I’m treating my little puppy, i didn’t no much place in town for pet shop so i took him to petco, i made a appointment at 12 but i got there little early, there was nobody there at the counter, which was fine then a lady came out, and i told her I’ve appointment at 12, she was literally in shock, cuz she thought there was no appointment at 12, but she didn’t have anyother appointment at 12 so she decided to just take my dog… But i was thinking is that cuz i have good luck… Well anyhow, the grooming was ok but just the appointment thing kinda annoying me tho …

I took my dog there and they cut my dog close to the eye. Than they said it didn’t happen at the shop and my dog wasn’t bleeding when he got there. Than all the staff plus manger told me its only a scratch but take him to the vet and give us the bill. Unbelievable how disengaged the employees are here. They don’t seem to enjoy what they do and its almost like they try to pawn off the dog on the next person on the shift. It seemed to me that way at least with my dog he’s a big puppy and understandably very hard to control, but I think training should be provided for this. Generally a OK store but seems lacking service skills and employee engagement. I can understand making mistakes and having a tough day at work in retail but you have to work to keep your employees engaged and focused on service. That’s retail if you don’t like it you’ll be miserable. Says a lot about manager in the store and the assistants.

We stopped taking our dogs here. They treated our dogs fine. One of the techs was very friendly and good with our pets. However, the quality of the service and the price was not consistent. They have different packages, by the time you get your dog back you have spent 75 to 100 dollars.
The primary reason for not going any longer. Somehow over the course of a few visits we were being serviced by same person. We do tip, however, the tech began throwing in «free» services, in exchange for tipping. It got to the point she told us when to come in so she would be there. We were being scheduled according to her schedule. It ended when she asked us to pay in cash, and not go to register. It was very awkward and uncomfortable. We now to to Colleen’s Pet Spa in Edison/​Clara Barton. Very happy.

My wife and I took our six month old Morkie in for a cut before the holidays, the idea being we’d get him cleaned up for pictures with Santa. When we dropped him off, he was pretty scruffy, with fairly long hair with a fair bit of knots to be dealt with. We expected to get a different looking dog based on his losing so much hair but what we got practically horrified us: he was shaved to the skin, making him look skin and bones. There seemed to be no attempt on their part to manage any knots; they took the short cut and just buzzed his hair with less than a number one blade and kept his face a little more full… why his whole body couldn’t have been spared this same easy is beyond us. We of course still love him, but we are absolutely appalled by the work done.

I took my puppy in this past weekend to see their vet and get her shots. I stopped by the grooming department on the way out. I asked them for a cut and trim her nails. They were supposed to call me back when ready (after 2 hours). I ended up calling them 2 & ½ hours later and they said to come pick her up in 30 minutes. When I went in, the lady told me to go pay first and then come back. Also, she said I gave her a nail spa treatment (Which I never asked for). My dog is a tiny shih-​tzu, I ended up paying $ 45 for cut and extra $ 25 for her nails. I was SHOCKED to pay $ 75. She took my dog out o the kennel, and I was again, SHOCKED because the cut was soooo ugly and uneven. She didn’t even bother blow-​drying her hair afterward and he nails were still long and sharp. She said to me I couldn’t get her thumbs because she was scared!!! Wtf am I paying you for then? I was so disappointed and needless to say, I’m NEVER taking my dog there again to get groomed. First and LAST time.