Ray Catena Infiniti of Edison

I am so happy I worked with Ray catena Infiniti in Edison, NJ. Thank you David Daroff for the excellent buying experience! It couldn’t have went any smoother. He knew want I wanted and delivered it. I am very happy with my purchase and with David Daroff. Thanks again David. You are the best!

Worst service of any car dealership I’ve ever visited. Wish the best for them. They’re going to need it.

Worst customer service by the Manager, Dan. When I called him with an offer from another Infiniti dealer he went on and on about how they were haggling me and I should ask them to email the listing and vin number and deal, which they did right away. I then asked him since he was so confident if he could do the same, even though he could not nearly match the price that two other dealerships were giving me. He said he would and then never emailed me, and dodged every call. He was rude, arrogant and I wouldn’t recommend this dealership to my worst enemy. Overpriced and terrible customer service. He preached about how every other car dealer was playing games and a scam artist, yet it turned out to be him. So happy with my new infiniti and the choice to get it elsewhere.

Love the car, not the salesmen. They play too many games and we ended up leaving there frustrated. They would have had the sale if they just stopped playing games with us, they act like we’re uneducated consumers, which we are not.

I had an excellent experience here.
Everything went fast and smooth.
No hassle or headaches.
I requested a specific model of QX60 for the price i wanted, they had it in stock and I drove out with an suv in 2hrs total since the time i walked in.
I couldn’t believe such dealership existed.
I dealt with Yan Rozman he was awesome, he provided best customer service, he’s a straight to the point guy (doesn’t hide anything) and works really fast.
Thank you Yan and Ray Catena Infiniti of Edison for making my car buying experience such an easy task!
I’m very happy with my car and service i received!
PS. they serve starbucks coffee there ;)

I had an amazing experience with Ray Catena when leasing my new Infiniti Q50. From my first phone call to my sales guy Faisal Mukadam to delivery. Faisal was courteous and accommodating. I would recommend Ray Cantena to anyone in the market for a new vehicle.
Thank you for a pleasurable experience!

We have leased several cars here over the years and it seem that each time we have to involve the sales manager because the salesman has to play hard ball with a well-​informed customer. However, my recent purchase played out a lot smoother. That is why I feel good about recommending Salesman Chris Flusk. Yes, there were negotiations involved and yes I did have to give a little but everything was done in a high handed and polite, professional manner. This is unlike prior deals where a salesperson actually threw a calculator or suggested I go lease a Lexus instead. Could I have done better? Possibly or possibly not, but I felt we arrived at a fair deal in a pleasant manner. Buying or leasing a new car should be a pleasant experience and this time it finally was. Kudos, Chris Flusk.

Just drove off with my new Q50 and had one of the best leasing experiences thanks to Chris Flusk. Cannot say enough positive remarks about this guy. He is outstanding. Was able to give us a wonderful deal and was one of the most organized consultant I’ve ever worked with. Respectable, polite and very professional experience with Chris and with this dealership. Not to mention we didn’t have to wait longer then any one should for their car. My advice if you’re coming here is to see Chris Flusk!!!

My husband just returned back from getting his routine maintenance on our G37. We have two, one leased from Ray Catena and the other from Circle Infiniti in Long Branch. Both cars we choose to prepay for service and it is included in our lease fee. Today my husband comes home and tells me he had to pay out of pocket for an oil change because he is over the mileage. I don’t see how that would have any effect. We are PREPAYING for oil changes and basic maintenance!!! The car needs the same oil change over the mileage as under the mileage! CROOKS. They are LOWLIFE CROOKS!!! This is one issue we had another previously. When we leased this car were paid registration fees for the length of the lease as we did our other car from the other dealership. My husband and I get pulled over on I-​195 by a state trooper after leading our car just 9 months apparently the registration was EXPIRED!!! I never really scrutinized it when I received We paid for three years of registration. So we get a ticket $ 80.00!!! When we contact the dealer it was phone tag for MONTHS and MONTHS and more months!!! They would not address the issue. Months later we did get reimbursed for for the ticket but we are still paying additional to registration fees on a car that we had paid the dealer to register to begin with. THEY JUST SUCK!!!
GO TO CIRCLE INFINTI~ you will be treated with respect always!!!

I bought a new car here in 2000, and decided it was finally time to replace it LOL.
This week, I purchased a two-​year old, previously leased G37x with 16K miles on it, and saved ¹⁄₃ off the cost of a new one. There’s a smudge in the paint on the hood, but I can’t find anything else wrong with it. Maybe the one-​star reviewers here can suggest something.
You are treated with respect as an intelligent person. They don’t bait-​and-​switch you or play games. The price quoted for the car is the price you pay. Scott, the salesman, knew what he was doing, and didn’t waste my time, or his own. There is a rather exorbitant charge of several hundred dollars for processing of the title and registration papers, but I don’t know if that is any less at any other car dealership in NJ.
I’ve never bought a used car from a dealer before, but it seems I have little to be concerned about. The car was completely gone over, serviced, and detailed. The car was fitted with brand new tires and brakes, and they extended the warranty for another 4 years/84,000 miles. I noticed one small defect on my test drive, mentioned it to the salesman, and it was corrected when I picked up the car the next day.
No car dealer is perfect, but this one is better than most, IMO.

Horrible experience at this place. Went in just for a simple oil change and got such bad treatment I can’t even begin to explain. I was tormented and investigated about where I bought my car? And put on their back burner for a real long wait time. SHAME ON YOU CATENA! For allowing your shameless employees to handle elderly customers so poorly!

My husband and I are long-​time Ray Catena Mercedes customers. We were considering switching Infiniti when our leases were up so, of course, went to Ray Catena. We stopped in on a Monday morning to browse. The girls at the front desk were courteous and professional. They asked if we needed help and we declined; we were just looking at the time. We agreed that we would speak to someone after browsing and decided to see which salesman we got a good feeling about being we knew no one there. We were in the showroom for almost 30 minutes, looking at SUVs and cars. Many salesman passed us by walking through the showroom. Not 1 made eye contact or said hello. No one said good morning, NOTHING. It was like we were invisible., I could not believe it. Ray Catena Mercedes is run completely differently. They are much more professional. How can 5 or 6 salesman pass us by and not acknowledge us. This was not a busy Saturday, it was a quiet Monday. I guess they weren’t interested in making a sale (or 2!). We left after browsing and will not be returning. It’s really a shame after being loyal Ray Catena customers for 10+ years.

Grigory Rozenfeld and David Daroff made purchasing a new SUV a wonderful experience! They worked together and provided a smooth and professional transaction.

I lease my car, so every 3 years I have to do that dreaded thing — shop for a new car. But with Ray Catena it is a totally different experience.
I was referred to Anthony Marino, who just sold me my new Infiniti QX60. It was a great experience. Can you believe I was in and out with my brand new car in less than 2 hours.
Anthony has been with Infiniti for more than 5 years which made him knowledgeable on the vehicles as well as trained on how to treat his customers. My father was with me and Anthony even accommodated him by laughing at his bad jokes.
I would recommend asking for Anthony next time you need a new Infiniti or Mercedes.
In addition, Joe the sales manager was great. He was able to provide me with a great deal and made buying a car truly pleasant.

I’m not sure what’s the deal with all the negative reviews here but here’s my experience at Ray Catena.
I bought my G35 in 2004 and the process went smoothly. They didn’t have the exact combination of colors and amenities that I wanted so they had a G35 that matched my needs shipped over from Japan. That alone is worth 2 stars and the picture of me smiling as I drove my new car off the lot earns a third star.
Now service at my old Acura dealership used to be a nightmare, but not here. The service guys are always extremely approachable, everything is input into your computer record correctly (so when I moved to California I has zero problems accessing my service history). 4^th star earned. I used to ask for a loaner car which they always provided if I called early enough in advance but now I enjoy just coming in early with my work and I just do it in their waiting room because in the morning they have free bagels and pastries and they always have free coffee. They used to just have one waiting room but today I’m back and I’m pleased to find they have a second.
This Infiniti has much more business than the Southern California dealerships I went to. I hope it’s here to last like my 10 year old car that is still going strong. 5 stars.

I was interested in purchasing a car that I found on
. I sent an email and was first working with Chris Flusk. Chris was pleasant however when we were speaking I explained that I could afford a certain payment for a certain period of years. I’ve done the numbers and with my credit it is absolutely possible to accommodate my request all while still making a profit on the car. Anyway, to make a long story short, I explained that I knew that the car was a trade in. I also knew there was a lot of room for profit on the car, and Chris actually confirmed it he told me that they are making «good money» on the sale of the car. I asked Chris to work on bringing the price down just by 2 grand and that would help my situation extensively. He returned and told me that I was unable to get approved and that the price of the car «is what it is I cant do much on that.» Well he called me back and told me that no bank accepted my credit and wanted to approve me. I found that difficult to understand because I am in the 650 range and my DTI is very low. I make decent income and the car would be affordable. He tells me that the banks wouldn’t approve me and that I need a co-​signer. I asked him well what was the reason for the denial to approve me? He said he wasn’t sure that it may have to do with recovery length of time since my bk which was over a year and a half ago.
I started speaking to other dealers and I had no problem getting approved at every single dealer I went to. So I am hard pressed to understand what happened. I went to Douglas Infiniti in Union just to see. I was approved for a 2012 G37 with ease, all they wanted was my pay stubs. I didn’t buy it because I dont want a G37, too small for my taste.
So the other night on Friday night I met my cousin at Ray Catena Infiniti. We walked in and spoke to Anthony Marino. And this was after waiting for a half hour by the way. Anyway, Anthony asks the normal questions and my cousin is talking and haggling with Anthony. Remember that I mentioned that Chris Flusk said that they couldn’t do anything with the price? Without any hesitation Anthony confirmed there was room for negotiation and he dropped the price of the car 2 grand. He than asked more questions they haggled some more and Anthony asked for a phone number. I gave him mine. He asked if I had ever been there. I said no, and I didn’t lie because I have never visited the dealership I was speaking with Chris but on email and phone. And Chris basically ended our business relationship when he said there was nothing more he could do. Anthony obviously sees that I spoke to someone and he asks us «wait, who is the car for?» We tell him its for me. He than sais «oh wait hold on one second.» He gets up walks away and comes back…“Yeah sorry guys we cant do anything on the price of this car and you have to put 1k down, sorry there is nothing I can do.“
Wow. My cousin and I were floored like are you serious? Now all of a sudden you cant do anything when you saw it was for my me? But you were willing to take 2k off the price when it was for my cousin? VERY SHADY VERY DISRESPECTFUL

My husband I leased a car here from Paul. He’s pretty awesome and explained everything to us and answered all our questions. I really liked how he stayed with us through the entire process and we weren’t handed off to another person to fill out the paperwork and figure out all the financing stuff.
We’ve had our car for about 4 months now (G35 couple) and I’ve brought it into the service area twice. Once for the first oil change and another time for a flat tire. Both times the service was exactly what I expected and there weren’t any surprises. When i asked about how long each service would take they’ve stayed within that time frame. With the flat tire I was glad they took me in first thing the next day so I didn’t have to drive on the spare for too long. They even took care of all the claims info with the tire protection plan (which I purchased when i leased the car) so when they replaced the tire I didn’t even have to pay anything.
An extra plus is their waiting room. It’s nice and clean with computers and a nice large tv. They also have complimentary food (sandwiches, yogurt, muffins etc.) and drinks which other dealerships like JMK BMW don’t have.