The Cheesecake Factory

The Managers here are great. My to go order was horrible the day I got it, I called the manager from home and he gave me a complimentary order for my next visit and this time the food was amazing, not over cooked just right. Thank God bc this is my go to place for a good meal with my daughter.

So I went to the Cheesecake Factory for drinks the other day and I have to admit my experience was good! Our drinks were excellent, made by Jeff the bartender. The only issue was that they forgot about my quesadilla which I wasn’t angry about however when they finally brought it out the manager (Ralph I think, I had a lot of tequila so I’m not sure) came over and apologized and he also comped my food. Thanks Ralph, and if that’s not your
name I’m sorry

I want to thank the staff for the memorable experience this past weekend.
The 40 minute quoted time for a table allowed me to spend 85 minutes with friends standing and having to learn to dance around the folks moving from the bar or those coming in for to-​go service.
Thank you to the server who allowed 30 minutes from the time we were seated to the time we had our drinks. If it wasn’t for the long wait for the sub-​par unsweetened ice tea I would actually think about how bad it was. I’ve waited so long, I can’t help but feel how amazing this tastes and how thankful I am to have it. Sweet and Low please?
Thank you to our server to stop when I asked him to as he was busy running from table to table. «Appetizers will be out shortly» code for — once we get them in the over /​fryer that is. Clearly 40 minutes after we place the appetizer order you would think they would be out shortly.
Thank you for the kitchen staff for promptly giving us our meals and for our server to not check on us once they were brought out.
Not wanting to choke on my dried rice, I am still holding tight to my ice tea, as I know it would not be refilled any time soon. I could have died and the server would not have noticed.
Asking for to go containers required a 20 minute wait. Are they so eco-​friendly that they physically make them as needed in a separate rood in the back? Containers are they as sacred as the eternal spirit of a enlighten cow in a foreign eastern country. Let us pray they come out quickly.
Planned Cheesecake… in which you eat ½ in the restaurant and ½ a later time requires a sacred to-​go container. In which we were told no we can serve the cheese cake you plan to eat only half here in to go containers. Okay make them to go and we will just eat them here anyways and save the 20 minute wait for the containers.
The Land Before Time — in which would-​be orphaned dinosaurs seek food and nutriment so they can reunite with their families, only to be told by the guardians «I’ll be right back».
No Cheesecake Factory I don’t think I will be right back. Your mediocre food presented in a dimly lit room of dust covered dated opulence doesn’t mask the greed of corporate.
Servers costs a restaurant $ 5 per hour, bus boys cost $ 8. They were quick to clean our table to get the next group seated once we left. I’m confused by this logic. More servers orders go in quickly and delivered and we spend less time at the table.

I don’t quite think The Cheesecake Factory deserves a 3 but I also don’t think it deserves a 4. It is a 3.5 in my book! I don’t mind coming here when I am in town on business. The bartenders are super friendly and I’m surprised how great the cocktails are. They have a great selection of spirits and when I am staying away from alcohol I really enjoy the strawberry lemonade! YUM! For a chain restaurant they are extremely consistent. I ordered off the skinnylicious menu. I had the shrimp summer rolls along with the Asian chicken tacos. I enjoyed both! With a lot of restaurants on Route 1 this one is a go to where I can be sure to have a good meal.

Worst restaurant management ever! We waited over 40 minutes for a table only to have them attempt to seat us at a table with no chairs. They then spent 10 minutes running around the restaurant trying to find chairs and did not return. During that time we asked the staff if we could sit at the just cleared booth across from where we were standing. The staff we spoke to said is was okay for us to sit there. So we moved to the booth.
Then the manager, Andrea, came over and said that we were not allowed to sit at the booth. She said that we needed to go back to the table that they attempted to sit us at originally. She then accused us of just seating ourselves and said that we were not allowed to just seat ourselves. Keep in mind we asked her staff and they said it was okay.
Having a manager come over and attempt to undo something that her staff had done to rectify a serious mistake on their part is unbelievable. Probably the rudest thing I have ever seen. She then acted like a dictator and said that her staff is not allowed to make these types of decisions and that we needed to come to see her. I said that we informed her staff that we had an issue and that they said it was okay for us to sit in the booth.
If their staff are unable to make those decisions they should be told that they cannot do anything like this without checking with the manager. We would have been happy to wait for the manager to come and rectify the situation if their staff had informed us. That is not what happened though.
The problems continue when the manager returns and starts arguing with us saying that we didn’t accept her previous offer to move back to the original table. She then offers to move us to a different booth and saying that if we wanted a booth that we should have just asked and just not taken the booth. This person obviously doesn’t get it! We didn’t care about the booth. We just wanted to be seated and not be standing at a table in the middle of the restaurant for ten minutes. She then continues to accuse us of taking the seat and arguing with us over details rather than trying to rectify the problem.
We asked for her business card and we informed her that we would be writing to the CEO. She said fine! Of course she does not return with her business card. She returned with her general manager’s card, Raymond Day, and then said that he stands by her and that it does not matter what I say. Really!
I hope the CEO of Cheesecake Factory sees this and reprimands their management. If they don’t, they will see the letter we will be sending them.

You can never go wrong eating here. I ordered the Spicy Chicken Chipotle pasta which is always amazing! Creamy sauce full of flavor and not spicy at all, which is great. My husband ordered the Pasta Carbonara. His pasta had a strong garlic flavor so if you love garlic, this is the dish for you. Afterwards, we were too full to fit cheesecake so we just ordered 2 slices to go. The Tuxedo chocolate cheesecake is one of my favorites. It was our first time ordering the smores cheesecake but it did not disappoint.

Food is good. Service eh not so much. I mean Mindy orders a peanut sauce with her salad and they forget and then tell her there was no more peanut sauce. Mindy says but they used it with the appetizer and the waitress says yes but that was only a little bit of sauce. Mindy says but don’t you also sell that stuff by the bottle and the waitress says but we can’t use that for you. By the time this convo is over I’m pretty much done eating and ready to leave. I mean is it my fault? Why should I be forced to hang out.
Bottom line here is eat what they give you and don’t complain because you may not have anything to eat.
FYI we had lettuce wraps as an appetizers and I had taco salad. Both were good. But Mindy said the visit stunk so only 2 stars this time.

It’s time for a revamp, and my rating will stay the same.
We came on a Saturday night, which was Halloween. Initially, we had plans for dinner somewhere else with a reservation. However, after hearing that there was a 10 – 15 minute for tables that night only, we decided to cancel our reservation somewhere else and dine here instead. We did that because this place never takes reservations, and waiting times can reach 60 minutes or more on a Saturday night, just like my previous experience back in 2013.
After a 13 minute wait, we were seated at a booth. 5 minutes later, our friendly server approached us to take our drink orders. We all ordered water, but I also ordered a «Flying Gorilla» (go ahead — laugh) for my specialty drink craving. After a 10 minute wait, our drinks came, along with a bread basket filled with miniature loaves of Honey Wheat Bread and one mini baguette loaf.
The «Flying Gorilla» was a chocolate-​banana milkshake SPIKED with a REASONABLE AMOUNT of Dark Chocolate and Banana Liqueur. I was much more impressed with this shake than the one at Bill’s Bar and Burger of Harrah’s AC. The shake wasn’t too thick, the sweet flavor was great, and the liquor sensation was STRONG. But if that wasn’t enough, a mound of whipped cream was placed on top along with some chocolate chips. Be sure to scoop out and eat the chocolate chips when you’re finished with this tasty treat. Hey Bill, THIS is a PROPERLY SPIKED milkshake, unlike yours. Highly recommended.
The Honey Wheat Bread was topped off with oat pieces. The honey flavor was sweet, and it tasted hot and fresh. The baguette also tasted hot and fresh too. Butter was included with the basket, which enhanced the taste of the breads.
Five minutes after we finished our bread, our entrees came out. I had the Chicken Madeira. This was a sauteed chicken breast that was topped with melted Mozzarella cheese and covered with a mushroom Madeira sauce. Also placed on top was asparagus. Mashed Potatoes was served on the side.
I could see and taste why this was one of their popular entrees. The sauteed chicken itself tasted great with the seasoning, and the melted cheese and mushroom Madeira sauce only enhanced the flavor. The mashed potatoes had a unique flavor, and it was good. The asparagus tasted fresh. An older woman approached our table and asked me what I ordered. After I told her what it was, she thanked me and said that looks good. I said that it was worth trying.
My dad ordered the Spicy Orange Chicken entrée. This consisted of fried pieces of chicken breasts smothered in a sweet and spicy orange sauce. This was served with a side mound of white rice with seasoning on top, and vegetables (snow peas, carrots, etc.) mixed with the sauce. He liked his entrée. I tasted the chicken, and it was quite good!
My mom had the Hibachi Steak entrée. This steak came with Shiitake Mushrooms, onions, Wasabi flavored mashed Potatoes, and fried asparagus. She ordered her steak cooked medium. She enjoyed her entrée. I had a taste too, and the sauce that was utilized for the steak was tasty.
Of course, this outing wouldn’t be complete without, well, cheesecake! We ordered two slices to share. The first one was the seasonal Toasted Marshmallow S’mores Galore. This consisted of Hershey’s Creamy CHOCOLATE Cheesecake (without the chocolate cake layers) topped off with a chocolate GANACHE.
On top of that slice was a melted toasted marshmallow, a graham cracker, and whipped cream. An additional mound of whipped cream was added on the side. The flavor was really rich! I recommend this flavor to chocolate lovers.
The other slice was the White Chocolate Caramel Macadamia Nut Cheesecake. This cheesecake contained white chocolate and macadamia nut chunks, and on top of that was a swirl of caramel syrup and more macadamia nuts. Whipped cream was also placed on top of the slice and on the side. This was good, but a little too sweet.
As what another C.J. Unilocaler posted in her classic review, eating this by yourself in one sitting can be overwhelming, since the slices are quite big. It’s best to share the slices with your friends or family members. If you’re alone, just take the unfinished portion home for early future consumption. I keep the rating the same due to the service being on the sluggish side. Maybe you can’t rush perfection on spiked milkshakes and entrees, but a 12 minute wait on the cheesecake slices was puzzling.
Overall, this was a very good dining experience. Our server was pleasantly kind throughout the evening. We may consider eating here sometime later on in the future. Even if we don’t come back to eat, we’ll still grab some slices to go later on.

I cannot comprehend all the love for the Cheesecake Factory, especially this particular outpost, which fails in almost all categories relative to its peers in other cities.
In general, the Cheesecake Factory is a glorified diner, only more fancy-​looking and expensive. You can definitely get a decent meal here, but the food is hardly anything to jump up and down about. I generally only come here because its convenient when we get the kids together with their grandparents. I can’t think of any diners that can fit 8 – 10 people in a single booth.
Maybe it’s because I don’t like cheesecake. Maybe it’s because I don’t care for the décor. Maybe’s it’s because, despite having a 20-​page menu, I can never find anything to order that sounds appealing. I can tell you what it was on my trip here the other day: this location’s complete inability to deliver on what I would normally say would be a 3-​star experience at best.
First off, the place feels worn down relative to other locations. Secondly, all of the food we ordered was served cold. Thirdly, the food we ordered was just not good. This was probably the first time anyone in our party ever ordered a flatbread pizza here, but the margarita version was terrible. Served cold and on a cracker-​like bread, the fontina cheese blend was broiled until it was crunchy, and the fresh mozzarella was sprinkled on cold. And ironically we were told that’s how the recipe calls for it. Awful. Skip it.
I had the spicy chicken soft tacos, which were neither spicy nor were they served even close to warm. And even the sauces and accouterments couldn’t save this dreadfully dry and bland dish. The pickled vegetable salad on the side was so bad it was offensive. I could go on, but I will spare you the grief.
I try to avoid one and two star reviews as much as possible, but this is just one of those restaurants I’ve been forced to endure for years and I still don’t get why everyone loves it so much. Your best bet here is to order something really unhealthy that comes out of the fryer. In my experiences, this has always been the highlight of their incredibly mediocre offering. Or better yet, skip this chain restaurant and go eat some real food somewhere! I am soooooo done with this place!

I lived in Middlesex County, NJ for 10 years and this place is still a go-​to when I’m craving pasta or cheesecake and I’m in the area. Not the healthiest of cravings, I know, but they have «skinny meals» under 500 calories for those who are not looking for a carb overload.
Located in Menlo Park Mall, it can be a little difficult to find parking, specially on weekends but when you do, it’s worth the time and money spent.
I was visiting NJ this past weekend and came here to catch up with my best friend. The wait time was a little long but we sat by the bar and our experience was great.
Our bartender was very nice and made me me a pretty tasty and strong cucumber-​tini that was not in the menu, my best friend had mango-​martini that was just as good.
When it comes to the menu, I think their entries are a little pricey but then again they also serve a very generous portion of food– so generous that I am never able to eat the whole thing. Fortunately, they have a lunch menu that is served until 5– it’s much cheaper and the portions are just perfect. I had the pasta Davinci– sauteed chicken with mushrooms and onions with Madeira wine sauce. Yumm!