Gasoline Alley

This was probably my 16^th car purchase, in 3 different States. Great dealer to work with; straight-​shooters and zero B.S. for a quality used car. Thank you!

Let me first just say… Don’t believe all the negative stuff that you’ve heard about this place. They were actually fabulous. My wife and I bought a 2007 Audi A4 wagon from these guys. We noticed that before the test drive, the car had to be jumped off. We figured it had been sitting too long or something else was wrong. The car started. It drive like a dream. We bought the car with a plan in place that if it was more than the battery, they would take care of it. Mind you, they did buy a new battery at the start of the deal. Two days later, I had to jump the car off while getting off from work. I called my salesman Doug and he asked news to bring it in. In doing so, they keep kept car and I turn have is a loaner in return until they doing the problem. Let’s fast forward. 2 weeks later, they found, fixed and paid for the problem to be no more. I would highly recommend that you go and see these guys if/​when you’re looking for a safe and priced right vehicle. Thank you again Doug for you professionalism and integrity. You’re our guy when it’s time to get another vehicle.
Terry W.

Two years ago I bought a mini van for my daughter and her fiancé here. It was a great experience and super easy. Of course when I decided I needed to buy a new used vehicle I went into Gasoline Alley at their new location. I talked to Doug last Monday but needed to go back this week. Monday is the day I am going to be purchasing the vehicle. I went in this morning thinking that I would test drive and decide what I wanted. I again talked to Doug. He left us in the lot deciding which out of three SUVs that we wanted to test drive while he went «to get keys.» Half an hour later we walked into the office when he did not come back out. I told him which SUVs we wanted to drive and then he told me that I could test drive them when I came in on Monday with my down payment. I walked out the door and he told me that he was sorry I took it personally. A few minutes my husband came out with Doug following him begrudgingly saying that he would «let us drive them if we wanted.» Of course I will never go back to this dealership again. And I think it ironic that their website says that they have a no pressure to buy test drive. He wouldn’t let me test drive something when he knew I was coming back and definitely would be buying. I did already fill out the credit application, too.

The customer service was much better than some other car lots we’d been too. They got me a great rate on the first car, which has been a great car and the best rate possible for my daughter on her car. Her car has had a few minor issues, but nothing bad for a used car.
The only ding I give them is on their supposed referral bonus. If you send someone in you’re supposed to get a $ 100 bonus. I did this, they said I qualified, the 2^nd time I asked I was told the accountant just had to send the check, the 3^rd time that they just had to check with Tony and it would be sent, same with the 4^th time, the 4^th time I asked if this was actually real, I was told that yes this was real and they just had to check with Tony. It’s been about 2 months since then, so I’ve given up, clearly they have no real intention of honoring it and that brought their rating down…

If I could I would rate this place with no stars. My family and I went in to see a 2002 jetta this past Sunday. We liked the car and had a credit check done to see what financing rate we could get however at the time the banks were closed so they told us they would call us on Monday, today, to tell us the rate. They not only forgot to call us but apparently they had already sold the car on SATURDAY, the day before we went to see it, and we’re just waiting for the payment to get approved, which they got it approved today. They are also very unorganized amongst each other. Their explanations were very vague and confusing. I am so disappointed with this car lot that I would suggest people to steer clear of this place. They will ruin your credit!!!

Do yourself a favor and drive right past this place! Bought a truck from them and a couple days later when it rained, discovered that the driver’s foot well was soaked. I pulled the trim and carpet up and filled an entire laundry basket with wet towels from soaking up the water. Absolutely no way that someone on the lot did not notice this issue while it was in their possession, although they swear they had no idea. That’s too much water not to be noticed. Contacted them about it and they pretended that they’d help and have a shop that they work with look at it (they also said they’d have a glass guy look at the windshield, didn’t happen either). Well, it never went to the shop and sat on their lot the whole time and nobody looked at it aside from their salesmen. My fault I know, I missed it when I was looking at the truck and it was silly for me to think that after the deal was done that they’d have any integrity and want to do right by the customer, we were taken by them and learned a valuable lesson that you don’t have to. I guess the next time I buy a car I’ll have to take it through a car wash or make sure it’s raining. Oh, and I also just discovered that the horn and emergency brake don’t work either.
One thing to note: Tim, our original salesman, seems like a nice guy who needs to find a more upstanding group to work with.

My husband and I worked with C.Bush. We went in just to look and never thought we’d leave with one! Gasoline Alley is awesome and will make sure you don’t leave empty handed and with a great deal! Thanks guys

This review may be premature as we have had the car for less than 4 hours. If it remains unchanged in 4 weeks than we are satisfied as described.
(Edited at 4 weeks) The only let down was that they did not mail us the license plates as promised and we could not drive the car for the week that we had to schedule out of work and drive the 1.5 hours to pick them up. Otherwise…
After spending a day filled with test drives (6) all around Seattle, we decided to check out «the red one» in the inventory on this lot.
I loath buying cars and in part due to the mostly under exaggerated looseness of sales peoples repulsively patronizing personalities. This undertaking was from the heart, out of love for my son, as he had totaled his car only 9 days ago and needs wheeled to get back to college in CA!
Well Doug (sales staff) was a real great person. He did not represent himself as having all the answers and was willing to listen without that patronizing blather common in the industry. After the test drive We knew we felt the product was clean and sound.
After having dinner to think on the car and looked over the CarFax that we downloaded. Consulting Kelley Blue Book we felt our offer was fair and we gave them a call.
No haggling, no counter-​offer, just good, clean dealing.
Here is hoping that the car remains as good as it felt on the 1 hour trip home from this dealership.
Thanks for the positive experience.

I bought a 2002 Jetta from this lot & I was very happy with their service. Doug, the sales guy was very helpful, and took the time necisary to help me find a reliable car. Ray, the General Manager was extremely personable.
A month after I bought my car I went back to see if I could buy some floor mats. They gave me a brand new set! I was surprised! Thanks for all of your wonderful customer service :)

The one star is for the Finance Manager for his professional demeanor and willingness to discuss warranty pricing.
Otherwise, the dealership left much to be desired. Specifically, good salesmen. We came in to look at a specific car, the salesman we worked with was okay in the beginning. Once we provided him an offer for the car his entire attitude changed. He was completely rude. While we did offer a low starting price, we were definitely willing to purchase the car on the spot at the asking price (just trying to get our feelers out there for flexibility). We had the down payment and a loan through a local credit union, a seller’s dream (meaning everything was already taken care of, we just needed to sign the dotted line). Once we provide him an offer he completely dismissed us and walked away from the conversation, leaving us wondering what was happening. He test drove the vehicle with another interested couple, when he came back we asked if we could continue the conversation of buying the vehicle as we were prepared to purchase, he completely ignored us!
We left due to the horrible customer service. The salesman lost out on easy money. Would not recommend this dealership to anyone.