J & J Shoe Repair

I hate to say it, but I have now had two disappointing experiences at J & J Shoe Repair. I took a leather purse in to be cleaned once– it cost $ 50 and looked no better than it did when I took it in. Recently, I took two pairs of boots in to be stretched. The price was pretty fair, but I am kind of doubting that he even worked on them as they don’t feel really any different than they did before. When I took the boots in he didn’t ask how much I wanted them stretched or where or anything! So I kept explaining exactly what I wanted, but he didn’t write it down or anything. When I picked them up, I believe he was irritated that I tried both of the pairs on before leaving his store. He didn’t ask me how the felt or if I was happy with them or anything, he just took my money and went back to his work on another project. I won’t be returning for any services at this shoe repair.

He does a great job — have brought him a variety of shoes, boots, purses, etc for repair. The repairs look good, long-​lasting and always done when he has promised.
Highly recommended!

If i could give 0 stars, i would. I was very upset when i picked up my shoes. The work he did on my shoes was beyond sloppy, it was messy, paint was everywhere, uneven edges and one shoe was ¹⁄₈ taller than the other. I brought them back and he fixed them a bit but still a far cry from what it should be. Never going back again. I’ve repaired my shoes many times elsewhere and this place is a joke. Can’t believe he would hand back shoes so poorly done. Unacceptable. No refunds either.

Kind of bummed, I took my boots in to get resoled over the summer, only to have them consistently peeling off. I’ve already taken them in for a second time to get the soles re-​glued on, only to have them peel off again. I do wear my boots daily and am pretty hard on my shoes, but I’m not happy that I pay 40+ dollars for a service that should be permanent, but isn’t. The last time, the owner fixed the mistake, but obviously something isn’t working because this shouldn’t keep happening. I work at a shoe store and have referred a lot of people there, and I’m annoyed that this is the second time I’ve been unhappy with the work being done. I had to just take the soles off because the peeling got so bad. I will have to try to find someone else with a quick turn around time and a more permanent solution.

Brought in a pair of boots to be reheeled. The new heels were passable but he damaged the boots. There were pen marks on the boot that started on the outside and continued to the inside of the other side of the boot. This was proof that the mark was made when the boots were laying flat on a table, which I’ve never done with the boots.
There was also a fresh gouge mark on the inner calf area of the boot. Considering how careful I am with my boots, and how difficult it is to scrape anything in that area, I am 99% sure that J&J Shoe Repair caused this damage.
The guy denied causing the damage and refused to offer a refund. Avoid this place at all costs. Pay a couple extra dollars to get your shoes repaired by someone who knows what they are doing.

The elderly asian gentleman quoted me a lower price over the phone than what he tried confirming when I came into the store. There doesn’t seem to be any set prices, just what he thinks he can get away with after looking at you. He was friendly and polite nonetheless.
I gave my dress shoes for a resole and will update this review once I pick them up.
**Update: Picked up my shoes and have to say that I am impressed. I am updating this review from 2 stars to 4 stars because the re-​sole job was done well and they shined my shoes with a very long lasting polish. I’m now confident the new soles will last at east twice or more what the original soles lasted (which was about 10 mos).

This old man is not organized at all. He lost my husbands shoes. He insists that my husband picked them up. My husband had no idea I took his shoes to get fixed. This old man refuses to believe that perhaps he messed up. Ironically, or not, there are another pair of shoes almost exactly the same as my husband with around the same date… I bet «Charles» has my husbands shoes, but Charles won’t notice until he wears his fisherman sandals again next summer.

My wife brought a few shoes for resoling. They did the job well and at a reasonable price. She was happy with the results and I saw that they did alterations. I had a sport coat and a shirt that needed to be taken in, so I gave them a shot. The guy was no nonsense. He had me put on the items, sized me up and made the pins. items back and they fit great and saved me the trouble of replacing them.

Love this place and use it for all shoe/​bag repair. Just picked up five pair, from flats to my daughter’s Uggs. New heels on one pair, all cleaned, buffed and repaired for about $ 60.

Today I went to pick up my new suede boots I just bough at Nordstroms on sunday and had them treated for a wet spot on the toe. He gave me half the ticket and said they’ll be ready Wednesday. I went in today (WED) and he had his half of my ticket but I didn’t have mine but I remembered him and he seemed to remember me. That is until he couldn’t find my shoes. He had my paperwork I filled out for them and I had the $ 9 dollar quote he gave me but just like Magic POOF THERE GONE! Now he either screwed up by giving my shoes away to someone else or someone else stole them. Either way he has the top half of my ticket with my name and phone number on them. He even tried to give me someone else brown boots asking me «if I was sure if these weren’t them» I Just want my shoes or my money. Hell, you can even go online and order them and send them to my house Mr J & J! I just want my shoes and I want them back now before I have to take this any further.
Furthermore I have never written a Unilocal review in my life but this guy needs to be help responsible for his criminal acts. Stealing is stealing and in American, thats Illegal. Using your fake language barrier is a move reserved for the lowest of business scum. Congratulations you lost another customer except this customer wont go away until I get what I want, Which is my boots.

They did an excellent job restoring my 4 year old kate spade heels! Flawless! These are my favorite pair and I wear them almost everyday. Definitely Recommend!

I love my boots! Had them dyed and they look fantastic. However, he quoted me $ 25 and it ended up being $ 45. Quality is there so I will pay but irked at the misquote. Haven’t had good luck at other shops with the quality, so I think he’s got the corner on the market. Sigh…

I am soo soo sooo happy with my boots! Have a pair of Frye’s that I love and originally had a vibram sole put on here. I’ve been hard on those babies and made the mistake of trying to have the heel redone at another neighborhood shop… made my way back down to J&J and they did a BEAUTIFUL job — and in time for me to take on my trip! A stop at J&J is all polite business with limited conversation, but the results are fantastic.
Great workmanship! My boots look as beautiful as ever. Definite YES in my book!