Esau Supply Co.

I was recommended by a friend to Easu Supply about a year ago. I met with Ron and he showed me some great affordable options on entry doors. There was a problem with the manufacturer so we delayed the project almost an entire year. Well a couple of weeks ago, I re-​connected with Ron and he was able to find the doors we wanted and the price actually came down. The lead time was only about 10 days or so and the install was completed in one day. We are very pleased with the responsiveness of Ron and the ease in which everything was done and scheduled. I would recommend them to my friends.

Had Esau Supply cut 5 interior doors for my house. At the end, all 5 doors did not require any adjustments and fit perfectly into existing door frames. Great job.

Esau Supply has been around for over 50 years and remains to be a staple in the door and window industry. There is no better place to have a custom door built and installed for your home. Home Depot recommends their customers to Esau Supply because of the custom capabilities and the employees have been there for a very long time. The shop foreman and office manager are both over 25 years with the company.
Tons of excess stock available in the warehouse too so if you are looking to fix up a rental or your own home you may want to stop by first and take a look around.
George Esau, the founder of Esau Supply, helped build most of East County and has delivered doors and windows all over San Diego, at one time employing over 100 people. Now there are only about 8 – 10 full time staff so sometimes the service may be a little slower for new customers. Lots of the contractors can just fax or email an order or quote, but it takes hours to help a first time buyer out with so many variables in construction.
For those who don’t know, there are six sides to a door and all of them need to be painted or stained within 24 hours of being hung or the weather will help ruin it. Even the handles are labeled left or right, but is opposite of what you would think. The jamb has a certain thickness due to how the walls were constructed, like 2×4 jambs with drywall on each side.
I’ve had windows and doors installed on a house I helped a buddy flip and everything went very well, even got a cash discount since I did not use a credit card. The construction industry is stressful, expensive, and has a lot of timing issues so please order ahead of time and have the product ready to install to make sure your home is ready for an upgrade when you are.
I would recommend talking to Esau Supply for your custom needs. They also provide hardware, mouldings (case, base, crown, etc) and much more.

I love the history of this place! A true family owned SD business. Windows, doors, cabinets, and more. The employees there can answer all your questions and steer you in the direction of perfecting your home project.

I honestly don’t know how these rude people keep their «family business» running. How silly of me to think that I could call, ask some questions, and actually be talked to nicely. I couldn’t wait to get off the phone and call a different company. Lucky for me, I actually listened to «my inner voice» that said «run like hell», and have scheduled another company, to come to my home, measure and give an estimate. Ah… don’t bother calling back Esau, I’ve moved on!

So displeased with the experiences we had here. We were in DESPERATE need of a new front door. Our old one had cracks and gaps, wasn’t hung in the frame correctly, allowed the water in when it rained. It was a hot mess! My husband’s co-​worker told us about his parent’s great experience and that the prices were more reasonable than home improvement stores.
We came in on a Thursday at 4:00 and no one was there. There was a sign on the front desk that said to go to the back office. My husband walked around the entire building and didn’t find a door to another office. Turns out the sign wanted us to walk through their offices to the back, which we weren’t terribly comfortable doing. We ended up coming back the next day, again at 4:00, which is the earliest we could make it, and same situation. My husband called them while we stood at the front desk, and the owner, Larry told us to walk down the hallway, through the doorway, and the rest of the way to his office. He took so much time to help us, going through catalogs, showing us the showroom multiple times to show us the differences in wood grain and color. We left feeling really good and anxious for our quote so we could get the ball rolling. We couldn’t believe how much the door was! Oh well, we NEEDED a door, so we’ll figure it out.
Larry sent Bud out to measure the frame. He told us about different options and looks based on the way our jacked up frame sits. Well, without telling us, he went back to the office and changed our order. We got our quote and it included a security door (an option Bud discussed with us, but not something we actually wanted). I e-​mailed Larry to let him know we did NOT want the security door and to make sure everything was still good to go. $ 3500 is a big purchase, so we wanted to be sure everything was exactly right before dropping the cash. That’s when Larry told us that Bud came back and told him we wanted a different kind of sidelite and we wanted the security door — WRONG! Glad I’m a little anal retentive and triple checked, because the order just has numbers and measurements on it, no descriptions. I typed the product numbers into the ThermaTru website and what we wanted is not what was coming up. We went back down to the office and picked everything out again. We were trying to save a little $, so we switched a few options through emails just to get a better price, and it came down to $ 200 standing between a door we didn’t like and the door we really wanted.
Larry sent me the quote and the credit card authorization form and I signed and sent it back, authorizing the amount on the quote. I get an email a few days later that he had forgotten to include the price of the stain kit on the quote and just authorized the card for the amount including the kit (isn’t that technically credit card fraud?)! I understand you’ve got to make your money, but it’s not my fault you priced it wrong!
The time finally came for the door to get installed. Bud pulled up in front of the house and was ready to work. Little did I know because I was busy trying to keep my toddler son warm and occupied now that there was a gaping hole in the front of our house, that he parked his trailer up on our lawn and made all of his wood cuts on the lawn, resulting in a giant pile of sawdust in the middle of my lawn! When I came out when he was almost done, I said, «Oh, I wish I would have remembered to move my car this morning so you could park in the driveway» and he responded, «Nah, this worked fine». WTF?!
I let Larry know we got it stained (BTW, that is not a one day job like the kit leads you to believe, it took us 6 days over the course of 2 weeks to get it done right). He gave me Steve’s # to schedule him to come out and put the privacy film on our sidelites. He came out after 4:00 on a Friday, when our door is in direct sun light, and tried to put the stuff on. It bubbled and was a mess! He told my husband he would have to have more film cut and come out later. After 1 ½ weeks my husband called to ask what gives and he said he was still waiting on the film to get delivered. I emailed Larry after 3 weeks and he said he thought the job was done cause the film came in a week before! Steve didn’t come out for another 6 days, 1 day shy of 4 weeks since the original crap job he did. His excuse — «I’ve been having a lot of back problems and there’s like a million jobs waiting on me, we’re really busy right now». Instead of doing both sidelites, he screwed up again and used the second piece of film to redo the one sidelite for the THIRD time. So now one of them looks great and the other one is still kinda jacked. He said he’d have to have another piece cut again and come out this week and fix the other sidelite. Still waiting on a call from him to schedule it. My husband is at his breaking point and said, «Don’t even bother to call them» but my stance is, «I paid you $ 3600 already, you’re going to do a $ 3600 job!!!

Me n my brother walked in here to check on prices for his shop and the man that quotes the prices was completely rude. How are these guys in business with this kind of attutide. I guess they are used to not having customers

Bud and Steve were incredible and we now have a beautiful door and window thanks to this great company. Quick, professional and high quality service and product.

Esau was suggested by our general contractor and we ended up ordering a number of doors and a gate from them — close to $ 15 000 worth. The quality of the doors/​gate themselves is fine (all manufactured elsewhere and only ordered through Esau), but the quality of Esau’s installation — and more importantly, their customer service — not so good. Three of the doors and the gate have required follow-​up visits after installation and even after that, we finally had to have our contractor re-​do two of the installations to get them right. Esau’s attitude — and Larry Esau’s in particular — was ‘too bad — not our problem’. He was so unpleasant and unprofessional that we just found it easier to have our contractor correct the deficiencies.
And now — two years into Esau’s ‘5 year guarantee’ we called them to fix ongoing problems we’re still having with a couple of the doors (specifically their installation). Larry Esau — as rude and condescending as ever — said he didn’t have anyone to send and told us to just call our contractor (again) and have him take care of it. When we pointed out that it was Esau’s guarantee, he once again said «Too bad — I don’t have anyone to send right now. Call your contractor.»
i know Esau’s been around for a long time (though I can’t imagine how), but if you choose to do business with them know that once they get your money, you’re on your own. They don’t stand behind their substandard installation work, don’t honor their guarantees and have an unbelievably bad attitude when you contact them. (Very much the same situation with Larry Esau described in another review below — which I wish we’d seen before we agreed to use them.) The one positive review in between must have been written by someone at Esau or a family member!
We’ll be registering the same complaint with the Better Business Bureau and with the California State License Board to let future customers know what they’re in for.

I had them out for 2 separate jobs, and both times had a great experience. The staff was very helpful, courteous, and the estimate was on target with the final price. The production team arrived at my house on time, every time, and completed the job as stated. They also left no mess. I read the negative review and simply refuse to believe it. I will use them again in the near future. I cannot say enough good things about this company and the people who run it. Again, after all of my dealings with them, I cannot believe they would give someone «attitude» unless provoked by bad manners. Take it or leave it. I’ll take them again every time I need a door, window, or cabinet. Great experience.

These people do NOT fulfill their commitments. Larry just laughed and said, «My bad.» when I called him on it. If I can’t rely on them to even make their initial appointments as promised, I certainly am not going to trust them with the project.
They responded to my posting on Better Business Bureau and said they wanted my business. So I called to give them another chance. Donalea Brant, their office manager, was helpful. But she had to transfer me to Larry about the project. Well, he was the person I dealt with last time. He spoke to me in the most condescending manner. What an attitude!!! Hopefully his therapy helps.

We just had them replace a set of French doors. The doors and the price were so much better than Home Depot, Lowes and Dixieline. They also did a great job installing them! Most importantly, they delivered what they promised, when they promised it — no delays. If the need ever arises we would do business with them again in a heartbeat.

Just good honest people, very knowledgeable and there installation was on time and professional. Well worth the trip to El Cajon to get quality customer service. They installed a new front door and security screen door and it looks beautiful. They will get my business in the future.