Extra Space Storage

Never had any problems with them but I don’t think they realize there’s multiple people that live in the units. They make sure they come back in before the gate hours and it’s really weird. It needs to be more regulated. One of them always walks with a cane and then there two women that are always together also and there’s more. And they have that sign in the bathroom that says «no showers or shaving or bathroom will be locked» and why do you think people are doing that? Plebe cause they live there and I think that is unacceptable and it’s a hazard to them and other people.

I rented a storage unit here and I got the pleasure of meeting Jayann. I was so stressed due to a last minute move and she was so helpful and made everything go so smooth and quick. The facility itself is very clean and I love that you need codes to get in and out of the gate. I would definitely recommend this location to friends and family!

I agree this is a quality place to store your items, but I don’t agree with their 10% increase every 9 months. Within five years my rent will have doubled from $ 260 to $ 548. Check out Consumer Affairs and you’ll see that this is a corporate decision, happening across the county. There is no way we could keep our customers with our family business if we raised the prices like Extra Space Storage does.

This place has been in business, I was told, for 5 years (as of this date Sept2014). You wouldn’t know it. Everything is super shiny clean. I mean REALLY CLEAN! No dust on anything including the a/​c ducting over head). Oh, and the AC is cranked up on these HOT 100+ degree days in El Cajon. What blessing when I’m struggling to get trips in back & forth. They’ve got nice clean freight elevators– NOT STAIRS! And don’t bring your dolly. They’ve got moving carts to make the move smooth and easy.
The security system is high tech. You need a pin code to get the elevator up to your floor. AND! It will only take you to YOUR FLOOR. No sneaking on with some other customer. It logs in each customer who uses any of the code access doors and video monitored and recorded. I feel my «stuff» is safe & secure. An A+ experience.

I have rented a unit here since they opened.
The facility is always clean and well-​maintained.
As for security, the place is difficult to get into. You get code to get onto the property, the door code to get into the unit complex and then your key to open your lock to your unit. All while being video monitored from the moment you step out of the property.
Yes you can piggyback and follow someone else in to the gated area, But you’re not getting out without a gate code. and if it’s after hours you’re stuck there.
There can be some shady characters in and out of their storage units but unfortunately, if you rent a storage unit there, they have just as much right to be there as you do.
There is one issue that is completely out of the hands of the on-​site live in manager.
Every three months or so you will get an incremental rate increase on your monthly rent. If you commit to a year-​long lease then the number stays fixed for one year. After that one year, the rate starts creeping up. 3 months after your anniversary date, 6 months after your anniversary date, and once on year after that. I don’t like it, but I understand it.
The facility took $ 10 million to build and is less than five years old. It’s the newest building on that entire street and Extra space storage wants there money back.
I am a big fan because my belongings are safe. It may be a little extra money, but it’s well worth the cost. Here’s a question…
When it comes to your most prized possessions and your irreplaceable family heirlooms that have been passed down from generation to generation.
Do you really want to put your trust into the lowest bidder?

RIP OFF! !! STAY AWAY IF ALL POSSIBLE! This place has no problem taking your money and not returning it even it you move out early. I moved into this storage unit 3 months ago and recently I received a post card stating they are raising my rates $ 10 due to rising cost. Rising Cost of what? This place is overpriced and I would never recommend this to anyone of my friends or family members. I checked out early and I was told that I would not receive a refund and they were going to keep $ 34 of my money and I no longer have my things in this establishment.
Run Run Run far away from this RIP OFF Storage facility!

I trusted them with my entire life’s worth of belongings while I went on a 3-​month trip out of the country. After my final lasting impression at this location, I would only trust them with the garbage I wanted to dispose of!
All employees are kind and courteous, but management needs to get up on the training game! When I first moved into the unit, I had a long conversation with the staff member that we wanted both myself and my boyfriend on the account. They took my boyfriends ID and Insurance and NEVER put him on the account. It all came to a boil over when we noticed items missing from our unit upon moving out. Since the insurance was in my boyfriends name, and the unit in mine only, it was just another hassle to overcome with the lack of training of the staff there.
There is some shady activity at this facility. We witnessed other tenants steal right before our eyes and also encountered a gentleman that had his flat screen stolen right from his locked unit by someone that scaled the gate and squeezed themselves between a barely there crawl space. Security is weak here and incompetent training of the staff did not help me.
Immediately when we noticed items missing from the unit we called the storage facility and asked them what proper steps I should take to report the issue to my insurance. The employee could not help me, he told me to call back when the manager is there. SERIOUSLY!!! Your in the business of protecting and securing people’s personal property and there is no POLICY in place to follow if someone says there are items missing!?! What a joke. Management, get a policy in place. Train your staff to know how to open an account properly and how to handle the loss of an item on your property!

This Place is AWESOME! Really nice professional people run this brand new Facility. I highly recommend this place for any one looking for Extra Space Storage,
Extra Space Storage-​El Cajon
1539 East Main Street
El Cajon, CA 92 021
Near El Cajon Ford
619−401−0968
Tony. A.