Sprint Store by Wireless Choice

yes 5 stars for this place. I have been a customer for the «other» carrier for many years, but this past year I have been unhappy with my phone… so I started to do my homework and check other carriers walked in to «Sprint» in Cajon and a young lady by the name of Alyssa Rivera (yes I did write down her name) was so very helpful answering all my questions I had, she was so friendly and not only her but the team in that store. I have a business and I know what it takes to run a friendly warm place… thank you Alyssa and the team at «Sprint»

Walked in and got 50% off my old carrier! Thought it would be an annoying process but Cesar and the rest of the team were friendly and made it really easy and simple. I recommend this store other than the corporate ones because those ones don’t seem to care as much

Top notch customer service! I came in because my plan was messed up and I was paying to much. Right out of the gate, Justin had already identified the issues, had a proposal that saved me money per month and got me a better phone for a good price.
With his and his associate’s help, I left feeling confident that I could go there if I had further concerns.

Was helped with great professionalism. Got all my questios answered about my bill and noted some things on it and helped to get it all straightened out. I will continue to do business at this store.

WORSE STORE EVER! If I could give no stars I would! They don’t fully explain everything for you and then they don’t want to refund me my money cuz I have to pay for restocking fee? I tried to see how I can switch carriers to sprint but thank goodness I didn’t! I would’ve regret it. Don’t ever come to this store!!!

Had a great experience. Met assistant manager justin. Helped me get the best deal walked out with my new Samsung Galaxy 6. I’ll definitely be back here for future assistance! ^_^

I nearly had a panic attack today because my phone wanted me to log onto my iCloud to unblock my phone. The problem is I didn’t remember my password! I came to this sprint location. Was greeted as I entered. There was a little wait but they kept acknowledging me and letting me know they’ll be with me shortly. Justin was awesome! So friendly and most importantly was able to unlock my phone! Thanks again for making my day better! $mile ;)

Walked in to lower my bill. Not only did that happen but I got new phones and a free hot spot for my tablet. Love these guys!

Alexis was such an amazing help after having a problem with an issue that occurred with sprint call center. She not only was totally professional but genuinely seemed to care about us as sprint customers. She went above and beyond to help resolve our issues. Everyone at the store was friendly and helpful. I would highly recommend using them for all your sprint needs and have sent all my friends here

If I could give no stars, I would. We went into the store and were told several things by the salesman that were not true. We opted to keep our old phones only to receive an email from Sprint stating that we need to turn in out phones. The salesman entered the wrong mailing address and we did not receive our first bill. They shut off my daughters phone. I spent 45 minutes getting the payment made and updating our address and email. When I contacted Sprint regarding the salesman misleading us I was told that store was a franchise and they couldn’t help me. I contacted the store over and over again, never to receive a callback from the manager Nick. When I finally was able to speak with him he basically said that he couldn’t do anything and my best option was to turn in our old phones. Then I spent another hour on the phone with Sprint and American Express in order to get our rebate mailed to the right address and request the kit to return the phones. American Express was able to assist me but (surprise surprise) Sprint didn’t know how to regenerate the kit to be mailed to me and suggested I return the phones to a corporate store. I can’t wait for my 2 year contract to be up.

Had a issue with my HTC ONE (M8), went to El Cajon Store over the dreaded Mission Valley store. Was helped by a great guy as soon as I walked in the door, tech looked at the phone (which the screen was dead by the way) and was back out in 3 min’s! Brand new replacement will be in store in 3 days. We ended up changing our plan and saving $ 40 a month and got a tablet for free in the process WITHOUT having to sign a new contract. I would give these guys 10 stars if I could! Gives me hope on Sprint Service again.

I got an excellent service by Wes and the head Technition. I had bought a deflective product and Wes and the head guy help me out with the option. Thank you Wes you are very good in customer. If you guys have a problem talk to Wes he will help you with excellent customer service

This is a very good place to buy a phone. I recommend Sprint. If you have hard time they will help you. I think Sprint is really good. They were very good here just not everyone can give you the attention you need. Often the rep will make a difference for me so it is good to pick a rep that you relate to. I get very anxious in these transactions so I immediately turn away when I feel the rep is lying. So I needed the manager to wait on me. I have to have a red carpet feel though to buy.

It still comes as a huge surprise when I do encounter the type of sales rep. And their style of unprofessional attitude in (moral/​ethical) customer service. That being said, honestly the staff, manager, and owner of this (unauthorized Sprint store) are not equity nor made for this type of sales, where they feel the need to lie, convince, and fool it’s new customers to join the sprit family.
I went in as a new customer and was interested in buying the new iPhone, I was told upfront;
A) they have the phone in stock
B) they will get me out with a new phone today
Both A, & B were nothing but a lie to just have me sign a new two year contract and than having them admit «sorry Currently we are out of stock the type of phone you need»
The store is neat, clean and feels like a real authorized dealer of sprint, which is NOT they are just a third party store who are making their money primarily from new customers.
So please do your homework and search before signing and agree to anything they sign you up too! Even the little fine print!
I have reached out to the corporate office and the BBB to put a stop to these types of scams to customers whom are not so much aware and are taking advantage of.
Cheers