Walgreens

Pharmecy staff at this location please hire someone who knows what they doing. Need new Pharmecy staff every single one of them is rude and very unprofessional. Every time I go drive through or walk in they are all standing around talking, laughing, taking their time helping customers. I’ve called the Pharmecy plenty of time and they put me on hold forever and at the end they hang up. I’ve spoken with Pharmecy manager Ryan about his staff issue and nothing has changed. I don’t recommend this Pharmecy I will never come back to this location again unless they change their staff. If I can give them 0 star I will

When I went here to pick up my medicine I decided to go else where instead. The reason why is because the people working there dont know what the fudge they’re doing. The place where I ended up getting me medication was quicker and the people were nicer and actually knew what they were doing who knew the second time would be a charm.

I waited over 20 minutes sitting in the drive up window waiting for the pharmacy techs to give me my kids meds. When they finally verify that the meds were vovered, they tell me that they haven’t even started filling the medication! The excuse was they weren’t sure if I was going to buy it… it was $ 40 bucks without ins… why wouldn’t I pay if it wasn’t covered?! So we go inside and now we’re waiting. I was a pharmacy tech and I know it doesn’t take this long… the pharmacist here is always smiling, they need staff that can at least pretend they want to be here. Would give no stars if possible.

Danny was working the photo department when I came here. He was very helpful and patient. There was another customer that he was helping also with the photo kiosks and other people were coming in constantly to pick up their photos and he didn’t lose his cool once. I put in my order and came back about an hour later to pick it up and Danny was helping another customer while I waited. That customer had a million and one question and he helped her with her order from start to finish and answered every question she had. He is extremely patient. When he finally had a minute to help me he apologized for the wait. Which I didn’t mind because I know that he was trying his best. I haven’t witnessed good costumer service like that in a while.

Methinks not!
Horrible customer service in the pharmacy. I was told 30 minutes, went back 4 hours later… NOT ready. Please train your staff better and tell them to GET OFF THEIR CELL PHONES. Unprofessional. Tons of other pharmacies in the area… I shall now go there and recommend you do as well. I prefer to be greeted with a smile and not a blank look. The man in front of me also had the same complaint.

I was shocked at the amazing experience I had today at this Walgreens! My daughter broke her finger 2 days ago and got a cast on her arm yesterday and I needed to purchase a water proof bag to go over her arm cast. I walked in and was greeted by a smiling woman named Marsha (not sure of the spelling). I asked about the cast bags and she knew exactly what I was talking about and took me straight to the right place in the store. She even took me to another part of the store where they had another kind of cast bag as well. I was surprised at how knowledgeable she was and friendly. Most store clerks will help you find things but they don’t necessarily know where things are either so you stumble through the process together. She also helped me find some other items that I wanted to purchase as well. I have never been impressed so much by a retail store clerk in San Diego so I had to compliment her to her manager Bobby and write this review. I would hire her myself in a heartbeat because of her great attitude and refreshing smile. She is a great worker!

One pet peeve of mine is well stocked shelves and no price tag in sight. This location seems to have an inordinate amount if items that have no price listed, no auto price check kiosk, and you have to wait in line to find out the price. I learned to just put it back where I got it and go spend my money somewhere else where it’s easier to comparison shop. Grrrr!

Extremely slow and an inattentive staff. An hour+ wait for a phoned-​in prescription, another half hour in the waiting line after receiving the text message the prescription was ready.
Grossly understaffed at 9PM for the only 24-​hour pharmacy in east county.
Advice — avoid.

I don’t often shop at drugstores, but my daughter and I were heading to a soccer field in the area and she needed an ibuprofen and a Gatorade so we ran into Walgreens. Right away my 11 yr old was just so excited that the store carried Jaminals which she had on her Christmas list, and then, OMG… they also carried Hide Away Pets, and Hoverballs, and kinetic sand! The lady at the perfume counter said that she would check us out and she was so friendly– I had an overflowing basket full of Christmas presents and the relief that comes with finding the exact presents your children want, and the stress that comes with spending lots of money on these «things» and the joy that a mom feels at knowing how happy the children will be to open these presents on Christmas morning are conflicting emotions and can be overwhelming. The sales lady was so friendly, and really made my unexpected shopping spree at Walgreens very pleasant. My only complaint is that the store does not sell alcohol!

Walgreens pharmacy needs more drive through windows and more pharmacists working. 30 minute wait for a prescription is kind of long to be waiting Especially WITH Only One Car IN Front Of me…
Regardless of what time you go, you will experience a long wait. I tried picking up a prescription when the over night crew was there no progress. I tried picking it up first thing in the morning, no different. I tried picking up prescriptions early morning, early afternoon and evening and nothing changed. I gave up and went somewhere else.

The WORST Walgreen’s pharmacy. With the exception of «Sid,» you will deal with the most dishonest, completely incompetent mongoloid pharmacists & staff on the face of the earth. I cant tell you how many times I was told my prescription was ready, only to show up and it was not. I cant tell you how many times they have claimed to have called my physician for a refill renewal, only to have my physician’s office tell me that they never were called. Once, I even had a daytime pharmacist (not staff) tell me that they could not release my prescription because, while it was called in and filled before the expiration date, it was now a day after the expiration date. HOWEVER, if I was willing to purchase their Walgreens prescription plan, she would release it. I reiterated back to her what she just said, basically if I paid them money beyond the cost of the prescription they would give me the prescription even though she just told me federal law prevented them from giving it to me otherwise, and she said, «Yes, that’s what I’m saying.» Hello… DEA???
But this last go round was the absolute worst experience, and deserves some higher ups at Walgreens or otherwise to audit this location, namely:
1. Monday. Called in my prescription the day before the refill expired. Set the pick up time for the a.m. Mind you, this prescription is needed to maintain my health, with significant consequences if I am without it. I have 4 days of medication left if I go to half doses.
2. Wednesday Went to pick up the script, waiting 45 min in the drive thru. I was told, «Sorry your prescription has expired.» I told them, «but I called it in yesterday, and it is good through today, it doesn’t ‘expire’ until tomorrow.» Her response? «Sorry.» Okay, fine, they will contact my doctor that day, asap.
3. Thursday. My prescription is not ready. Called my doctor’s office. «Yes, we approved the refill for 6 mos as of yesterday.» Call Walgreens, wait on hold having to listen to some screeching HIDEOUS musak… «sorry, we never heard back from your doctor.» Really? Okay, well here is his PERSONAL CELL PHONE NUMBER. HE asks that you call him directly and he will approve the refill. I give the very rude, constantly sighing pharmacy assistant-​who-​just-​wanted-​me-​off-​the-​phone his number. She claims to have updated «my notes,» she will call him.
3. Friday. My prescription is not ready. Called Walgreens, waited 17 min. on the phone, got kicked back to the opening call menu, got back in the call que and waited another 12 min. «Sorry, we never heard back from the doctor’s office» the Luddite rube on the other end said, (who could have not sounded less sorry or more «Appalachian») «we never heard back from your doctor.» This time I got a name, her name is «Lizzie.» I told her, «but I gave the other rude person I spoke to yesterday (could have been Lizzie, not sure) my doctor’s personal, PRIVATE, cell number and he was waiting for a call!» She again says, «Sorry.» I ask if she will please call him after we hang up. She actually SIGHS, and says, «well, okayyyyy.» Like I have annoyed her. I repeat the number. She hangs up on me.
4. Saturday. My prescription is not ready. I text my doctor. He says HE NEVER RECEIVED A CALL FROM WALGREENS, but that he’ll call them himself. I wait an hour. I call Walgreens. I am on hold for 22min. Lizzie answers! She says, «Sorry, we have not heard back from your doctor about your refill.» Are you frickin’ kidding me? I remind her of who I am and our conversations. I remind her SHE said SHE would call my doctor. I tell her that she did not. I also tell her I am now completely out of my medication and have been at a half dose all week waiting. She says, «Well, I don’t know what your doctor is telling you, but I have here in your notes (while I hear her typing, mind you) that we have called him twice.» She once again says she will call him. I ask to speak to the pharmacist, she HANGS UP. I have to leave for work.
5. Saturday p.m. I stop by and speak with the pharmacist, «Sid.» He tells me, «we have not heard back from your doctor regarding your refill.» O… M…G… I tell him all of the above, he checks the number they are calling. It’s a completely different number than my doctor’s office or cell, not even close. He’s very good at calming me down and very professional. He promises to leave a message for pharmacy staff. He recommends I call back Sun a.m. & check to see if they call.
6. Sunday a.m. I text my doctor, he calls Walgreens, AGAIN. I call and get LIZZIE! She says they will have the prescription ready in 20 min. I get there-t’s not ready! I have to leave. I return only to have Sid tell me «your medication is out of stock here, we might get it in on Tuesday!» Never received a prior call telling me this, and but for Sid calling another Walgreens, I would still not have my medication.
Bottom line: DO NOT DO BUSINESS WITH THIS WALGREENS LOCATION.

Repeated astonishment. Just spent 30 min at the drive thru, finally left without my Rx; many other places to get it! You would think that if they anticipate a problem with insurance covering it (they knew this since the rx was not ready), that maybe they would have a chance to give me a call, sometime in the 8 hrs since the rx was phoned in! And, if I’ve already been at the window for 20 min while the problem gets cleared up, she would go and get my medication rather than helping the other guy assist *other* customers! Since she didn’t get paid for my prescription tonight, I hope she feels as I do: that a lot of time was just wasted. Months ago one of the pharmacists here actually argued with my daughter’s dentist about my daughter’s antibiotic. The dentist deferred to the pharmacist, so she did not see us again. Later when the abscess was cultured, the bacteria was resistant to the antibiotic that the pharmacist «prescribed,» and sensitive to the one that the dentist called in in the first place! Just wrong.

Pharmacy, great service! Always makes 100% sure you’ve been educated with what you’ve been given.
Everywhere else? Eh, okay. There’s some really nice employees, but also some really rude employees. Some are very helpful and respectful, others are very chatty, don’t know where things are and ignore you and your questions.

This Walgreens is just like all the other Walgreens– which is ok! Friendly and efficient on the registers is all I could ever hope for

This pharmacy is a MESS. Three times, the (different) young girls who waited on me were rude, clueless & thought nothing of giving «I don’t know» as an answer without going to see who DID know. Twice my scripts have been WRONG! This could be dangerous! They also had my address wrong. They often drop the ball on faxing doctors. Another time my MD said he’d returned the fax, but the pharm couldn’t find it. I’ve seen the pharmacy clerks be very rude & impatient with older customers and then laugh at them when they leave. It’s close to my home, but it might be worth a bus trip to go elsewhere!

First time here and got ripped off. Had a prescription phoned in by my doctor ran it through my insurance and it was $ 43. I thought it was very expensive so I called my usual SavOn Pharmacy. Their price was $ 3.99 for the same prescription quantity and dosage. I had it transferred to SavOn. They won’t be seeing me anytime soon again

Okay, so I think I will try Walgreens because I really don’t like CVS…
NEVER AGAIN! I went in looking for 10 minute hair color and they had none, but they did have great sales on nail polish… so I picked some out. No where on the sales sign did it say must have a Walgreens card. So I get up to the cashier and I wait in line because for some reason the guy that was being served couldn’t remember his phone number. (I should have left then.) It is finally my turn, yippee! That is when she informs me that no card no special deal. I’m out and I won’t come back. THE END

The photo dept. is terrible. They messed up my order 3 times. I wanted a photo album for my moms bday and they could not get it right in spite of me explaining to them 4 times how it was ordered online. They obviously don’t know how to work their machines. Will not be going here ever again.

I was so happy to see that Walgreens was moving in right down the street from me. I was very stoked to see the new retro style building that went up! I prefer Walgreens over CVS for many reasons, one that comes to mind is that James Dean hung out at their lunch counter in NewYork in the 50’s! This will continue to be my drugstore and I will give it 5 stars when they quit asking me to buy candy and/​or other donations! They do this EVERY time I come in! I always think… Isn’t it enough that I’m here to purchase goods from your store?!!

I’ve had better experience in other «Walgreens» but seem like this location’s employees were having a bad day.
Customer services could of been better. Am the customer that needs help and assistance at times. Their responds were just not what I was asking for. Being the customer not knowing what they have or offer, best tool to help is to ask, which I did and in return their respond was like «who is this guy? is he stupid?» well they didn’t really say or use those words but minus well they should of used them.
I don’t think I’ll need to return to this location, due to not having liquor. But its a nice location with lots of parking availble for their customers.