Access Property Management

I am very greatfull to access property management. Im in my new apartment because of them. I had no problems

«Jan» is very unprofessional. She doesn’t return your calls but tells the owner she didn’t receive any calls from me. She’s unpleasant over the phone and in person. Would never recommend «Jan» or Access Property Management to anyone looking for a rental… EVER!!!
Talk about bad customer service!

SUMMARY:
— Unprofessional, unorganized, bad service
— Review is based on 11 points of contact (8 phone & 3 in-​person)
— Viewed 2 properties/​attempted 4
— negative stars if only I could
DETAILS:
Access only allows you to view one property at a time & make separate appointments to view each, even though they were literally around the corner from each other. Um, okay… check: separate appointment on separate days. The women who answers the phone is unpleasant & unfriendly and says she won’t show up if I don’t confirm my appt. when she calls an hour in advance prior to each appt.
1^st property: Yes, confirmation call for appt. The women who met me there was looked very disinterested and the property was unimpressive.
2^nd property: No confirmation call for appt. When I called to confirm, they said okay, then called me back to tell me the keys were misplaced & had to cancel my appointment 30 minutes before I was suppose to view the space. They said they would call to reschedule once keys were recovered & never did.
3^rd property: Yes, confirmation for call for appt. When I viewed this property with Ernie or Ernest. However, he couldn’t answer any of the questions I had about the property (heater, visual water damage, washer/​dryer) or neighbors, and simply replied «we don’t manage this property, we’re just looking for tenants.» Um, okay… well, if your trying to find tenants it might help to know something about the property.
4^th & Final property: I called in advance & made an appointment for exactly what property I wanted to view. They never called to confirm, so I did. When I arrived at my appointment no one was there to meet me. I called the office twice & it went straight to voice mail. I left a message on the second call 10min into my appointment. 15 min into my appointment Ernie or Ernest drives up, motions for me to roll down my window & GOES ON about me being at the wrong house & him being at the another property waiting. When I ask if he’s going to show me the property that I booked & was parked in front of, he says he doesn’t have the key and suggest that I make another appointment. THEN, he wants to continue to argue with me about being at the wrong property. All I have to say to that is check your appointment book, yourself, or your staff for that error.
UNPROFESSIONAL, UNORGANIZED, UNFRIENDLY, UNPLEASANT to say the least! Choose this property management & rental company at your own risk.