Pier One Imports

Pier One is closing this store February 24. I don’t shop here much because there’s not much I need, but it’s in a prominent space on the northwest corner of the Plaza, so I was concerned that its absence would leave a huge blank space. Today I read in the local paper that Daiso is moving there in four to five months. That is an intriguing addition to the local shopping scene and I look forward to it opening.

The store is closing. They are going to open Daiso not PF Changs

This location is closing and becoming a PF Chang’s and I couldn’t be happier!!! This store was always decorated very boring like for a Pier 1 and the service always crappy. They are currently having 20−40% off already clearance items. From what I can see if you need chairs, headboards, old Christmas decorations this is a good place to start stacking up. Last day is 2÷24÷16 so get your shopping on!

Somewhere along the way i became the kind of lady who’s become obsessed with throw pillows and scented candles. Idk how it happened, it just did. Sadly, this store is closing next month so I stopped in to spend my gift card. The discounts aren’t that amazing yet– but they have all kinds of goodies I have my eyes on. The workers were super-​friendly as well. Wonder what will go in here next?

This store is closing, everything in the store is discounted.

We used this store for ideas, and found some monogrammed pocket tissue. Idea for the wedding! I tried to get more of our letter, but the supplier sent a variety of letters, not a quantity of one letter. Even calling other stores revealed that we were not going to be able to get our letter from this store, or a combination of stores. So we went to Oriental Trading Company to complete our vision. Still, we did buy two from Pier One for our personal use on our special day. Other wise, this store is pretty much like the others. Filled to the brim with everything you’d want to take home. The most important part then, would be the customer service.
I usually go with the intention to buy a particular item. On this shopping trip I needed to replace one of their signature white ceramic mugs. With my breakable in hand and trying to guide my Yeti Moose Lamb through the narrow isles, an associate came up to me. I handed out the cup and asked if she would mind taking it up to the counter for me. Big smile on her face, yes, she would be happy to help. Very cheerful voice and demeanor. Made the whole check out quick and easy. Put everything in a bag without asking (I suppose you’d have to live here to know why that was even mentioned).
I appreciate that business’ recognize that while the economy seems to be reviving, they don’t take their customers for granted anymore. Pier One Imports seems to be consistent in this area as well.

I bought 3 bar stools online and picked it up from this location without any hassle. It turned out that I needed counter stools. Unfortunately, I was a few days beyond the return window. I called customer service and was hooked up with the El Cerrito store. Michelle, the store manager, went above and beyond to help me with my dilemma. I experienced excellent customer service all the way. Kudos to Pier One!

Very nice associates at this store. Friendly and very helpful when looking for chair pads. Also, they have great sales items in their sale bin. (maybe I shouldn’t have said that). ;-)
Like all import stores, this one, too, smells wonderful.

Bought curtains at this store but lost my receipt that same day. Curtains didn’t work out so I went back to return hoping for a store credit. They wouldn’t even give a store credit because they wanted original receipt. Now I’m out of money and with a product I can’t use.

Let me start by explaining that I am a longtime customer of Pier 1 Imports – I mean, I’ve been traipsing the country, hopping from store to shining store, for the good part of the last 15 years. It is a wonderful place to come for home décor, ideas, inspiration, and – until this past weekend, for me – good customer service.
My husband and I arrived, eager to shop for a new chair for our mix-​and-​match dining room set. We wanted a pop of color, so Pier 1 was of course our first stop! We walked in and, there, perched atop the high shelves, was a collection of about 12 of the same chair, in a hodgepodge of fun colors. We spotted the one we liked (orange), glanced up at the price tag on the neighboring – but identical – yellow chair ($ 119.95), and excitedly approached the sales rep to help us retrieve the item. She climbed up top a ladder, noticed that the price tags on the two chairs was different, then descended to consult the manager. The yellow chair seemed to be missing the $ 119.95 tag, and instead boasted a tag of $ 139.95.
In the meantime, we spotted a teal chair (also identical), which had also been priced at $ 119.95. While the woman was away consulting the manager, my husband and I shopped around, picked up about $ 200 of other stuff for our home, sent it up to the counter, and proceeded to wait for our sales rep. She returned to us and advised us that, due to their «mis-​tagging» of two of the chairs – the yellow + the teal one – the chair would be sold to us at that price. Great. That’s the price we saw in the first place, and the price that got us excited about the chair at all. We had her bring down the orange chair. In the meantime, manager tells sales rep to swiftly «remove the wrong price tag» from the yellow + teal chairs, because that «sale has ended.»
We go to ring up and, the orange chair comes up at $ 139.95. Certainly, this must be a mistake. The teal + yellow chairs are marked at $ 119.95, and we were told we’d get to buy the chair at that price. Enter manager: «the $ 119.95 price is only for the mis-​tagged chairs, not for the other chairs.» Me: «wait – even though they are identical, the mis-​tagging was your error, we relied on that mis-​tagged price tag to even identify the chair as an option in the first place, we are longtime customers of Pier 1 Imports and, we could just as easily have wanted the teal or yellow chairs, as we did the orange chair?» Manager: «yes,» and proceeds to TURN HIS BACK and walk away.
I tried – hard – to rationalize with the sales rep and the manager, who stood dumbly and «deafly» beside, as if he was not listening to every part of our conversation. Pier 1 mis-​tagged/​mis-​priced the chairs. They admitted to their error. They advised us, that that is the price of «the chair.» By «chair,» they meant, that style chair. Until it came time to check out, and then «chair» meant only the yellow or teal ones.
I was irate. A big company, a beacon in the affordable home décor industry, and a place where I have reliably come for more than 15 years, and all I encountered was the most depressing, lackluster, baseless customer service I could imagine. In the end, we sucked it up and paid the extra $ 20. I consider it a sort of farewell parting gift to this store which, sadly, I will no longer frequent. If you can’t treat your customers right, it’s time to look in one of the (many beautiful) mirror (s) that you boast, Pier 1. High. Time.

This place smells like candles and the associates are great! Akil is very helpful and knows how to assemble the best floral arrangements or candle centerpiece! His high fives are second to none.

they finally sent me a replacement gift card. now i have to find something i want to buy there!

Wow, what a crappy experience I had at this store. They did a phone order at another store for me because they only had one of the tables that I wanted (I wanted 2 total). The saleswoman did the order at the Walnut Creek store — at least that’s what she told me and what she wrote on the receipt.
Well, I went to pick the item up at Walnut Creek and it turns out they ordered it at San Mateo. They sent me 70 miles out of my way to the wrong store that did not have my item. I called this store to complain about the experience and talked with a manager, then the store manager, who both basically told me that there was nothing that they could do. Hmmm… what can I do? Tell everyone who reads Unilocal never to shop at this store. Go to Walnut Creek where the employees are conscientious and very helpful.

I only come in a couple times a year. Love their candles. Found some ting ting trees to use as centerpieces for a wedding during their after christmas sale. bought 20 for about $ 118.00. regular price was $ 15 each
They do have amazing pieces that you wont find anywhere else it is what it is…

All these stars go a certain sales associate who helped out my boyfriend. He truely went beyond the call of duty to get an item he wanted.

there was a sale when i came here. they had several good deals on things. i’ve actually never bought anything from pier 1 before. on this visit i got a few candles and a cool looking vase/​candle holder.
i like shopping during the weekdays when there aren’t many customers around and when everything in the store is nicely displayed in their proper places.
it was a nice and clean store located at a strip mall with a buncha other shops that i haven’t visited yet

This is a great Pier 1 considering the crapiness of the stores around it. I highly recommend.