Chase Suite Hotel

We stayed here overnight during a road trip. For the price, it was great. We received a free upgrade to a 2 room suite, which was really beneficial with 2 children. The staff was incredibly friendly and helpful. With that being said, the property itself was really run down and grungy. It’s in desperate need of some basic cleaning and upgrades. Also, the free breakfast was pretty gross. We liked that it was free, but it was so nasty that we wound up paying for a separate breakfast once we got on the road. Good price, but we probably won’t stay again.

We relocated to El Paso and someone recommended this place. I sure em glad we listened. This place made this transition so so easy. From they’re front desk customer service to the housekeepers and all the staff were friendly. The rooms are spacious, we were in a two bedroom suite with a mini living room and kitchen, the family enjoyed the space, we weren’t cramped at all … The breakfast and light dinner made it very affordable for a family of four. Oh and let’s not forget that they are pet friendly at $ 10 a night!!! All in all I highly recommend this place.

My gf and I were excited to have won a 1 day stay at this hotel by liking their Facebook page. I had stayed there previously a few years ago and was not impressed the first time there. Well its free and we needed a Staycation so we jumped on it. The hotel was promoting their newly renovated units so I was hopeful. Check in seemed very quick and off we go… first impression was the parking. Parking was only located on one side of the complex so we had to walk past a few building to get to building 18. On the way there… I was concerned because I could see numerous repairs needed on the buildings leading to building 18. Did I mention I am a facility expert? Nonetheless, the repairs would be obvious to anyone. Upon our arrival to unit 1823, I was happy to see new paint and the exterior of the building in order and suggesting that improvement were made. Once inside, we were happily surprised. Everything had been redone and done so with good taste. The kitchen, bath, living room and bedroom was all modern and upgraded. It was very comfortable. They are definitely on the right track. We slept great! The next morning we decide to enjoy the complimentary continental breakfast to guage the full experience. It was typical with eggs and potatoes, juice or coffee, and some cereal or bagels. I was hoping for some meat on the menu or a way to order something but not happening. There were two personnel working their but seemed preoccupied with their crossword puzzle to greet visitors and make them feel comfortable. At one point I attempted to get a bagel and the tongs were missing. I opened the bagel door and surgically removed a bagel ensuring not to touch others. This is when the woman (employee) looked over and in a louder than required fashion stated, «use the utensil». I was a bit embarrassed but explained that they were not there. She should have given me the benefit of the doubt. She then located some and placed them on the door. The next person used them and when complete laid them inside on the food. She didn’t correct him although she was right there. I couldn’t help thinking that my method was more sanitary. Why use the tongs if you just going to lay the handle on the food. She does need to work on being friendly and courteous. The overall experience was really good but as a disclaimer… only building 15 and 18 seemed to be complete. Hate for you to visit and not get the same experience. I hope they keep going with the renovations.

Old reviews and pictures for Chase Suite Hotel made me a little weary about a stay here, but my boyfriend and I won a night here and they said it was in their newly renovated rooms so I was all on board.
We made it to CSH shortly after check-​in started and I was helped as soon as I walked in the door. In just a couple of seconds I had two key cards and a map. We drove over towards our building and realized we wouldn’t be able to park in front of our actual building, but on the side of a different one. I will say there is adequate parking for the lot though. If you actually had a lot of luggage that you needed to haul to your suite, you can pull on to a tiny road they have that follows the back of the lot and unload.
The renovations are great! As far as I could tell, they’re not done with all the rooms so you could end up in a room that has yet to be redone. The outside of the buildings looked like they needed some renovations too, but nothing crazy… just a new coat of paint.
Our room was pretty nice and they did a great job of sectioning off the «bedroom» from the «living room» and kitchen. The bed was a king sized, clean, and adorned with down pillows… just the way I like it. The kitchen was equipped with all the plates, glasses, silverware, and utensils we could need as well as a new stove, dishwasher, microwave, full-​sized fridge, and two bar stools at the oversized counter. My only gripe about the whole room is that the drawers in the kitchen aren’t on a track. I nearly dropped all of the silverware on the floor. The «living room» is a small sitting area in front of the fireplace. Nice! I really liked the bathroom and it looked like they redid the floor as well.
I didn’t try out their wi-​fi because who uses their phones and laptops during a staycation? But I do know that it’s available and they give you the password as soon as you check in. As far as the rest of the amenities go, they have two pools, a jacuzzi, a Continental breakfast in the morning, complimentary happy hour on Monday-​Thursday, and free access to the nearest Planet Fitness (about six miles away).
Out of all the amenities we did try out the Continental breakfast. Unfortunately, this, I wasn’t impressed by. They had a good variety of choices… four cereal options, yogurt, bagels, bread, orange juice, coffee, tea, scrambled eggs, and potatoes. I didn’t try the scrambled eggs, but the potatoes were cold. The flow was good, but it honestly just felt like the staff put the least amount of effort towards the breakfast and morning experience. There was one lady that was standing behind the counter the whole time doing a crossword and she would occasionally look up and say «good morning» only to return to her crossword again and never engage in conversation with those standing only inches away from her waiting for their toast to be done. She actually didn’t come across as that friendly either. At one point my boyfriend went to get a bagel and the tongs had disappeared (someone had put them inside the bread case on the bottom shelf… not easy to see if you don’t bend over) and she started yelling at him. I understand using tongs, but clearly he wasn’t aware there were tongs and there was absolutely no reason to yell. A man came over (possibly a manager) and placed tongs on top of the handle (doesn’t really seem like a good place for tongs) and within minutes they had disappeared again. I think the breakfast staff could’ve been a lot more welcoming and involved with those staying at the hotel. Would’ve been nice for them to ask how our stay was while I was waiting for a bagel or start some small talk or give me some insider scoop about the El Paso area (hey, they don’t know I live here). It wouldn’t deter me from staying here again, but it also doesn’t entice me.
I’ve checked the prices for these suites and they’re doable. A night is less than $ 100. It isn’t fancy, but this is a good hotel for someone who is planning on being in the area for a bit because of the amenities in the room. Instead of going out to eat for every single meal, you can cook in your room. And I mean actually cook, none of that microwaved TV dinner stuff. Overall, a good hotel with wonderful renovations done! I’d stay here again for another EP staycation.

If it had a better breakfast, it might be 5 stars. The room is big, the TV is nice, it has a full kitchen and a spacious bathroom. It’s nicer and better equipped than my apartment in CA! Hands down my first choice for a long stay in El Paso.

Being pregnant I’m highly sensitive to smells (not saying they smelled bad, but chemicals give me headaches) and the hotel receptionist was very understanding and let me try out four hotel rooms till I was satisfied. I highly recommend dealing with Victoria S. she went above and beyond what one would expect; a diamond in the rough.

This place is very nice. Couch, kitchen with dishes and cooking pans, flat screen tv, very comfortable bed. Excellent customer service. I locked my room card in my room on accident and they had no problem giving me another. Make this your place to stay if you’re in el paso, texas.

On my way to Austin from San Diego I needed to stop and rest for the night and I decided to stay at the Chase Suite Hotel. My room was spacious, clean and relaxing with a full kitchen, a fireplace, living room area and large restroom. The hotel was clean and quite with friendly staff. I would highly recommend for anyone to stay here and will be staying here again the next time I drive to California from Texas. The whole process was effortless and a great value when you compare the competition which were priced $ 50 to $ 80 more per night.

I was VERY disappointed with my entire interaction with this hotel. I had booked and confirmed eight rooms for a basketball tournament. All eight rooms were secured with a credit card and I had a confirmation number for each room. 3 days before check in, I was told that they could no longer accommodate us, other guests had decided to extend their stay. As most other rooms that would accommodate families in the area were already booked with such late notice, I was forced to try to work with Chase Hotel. Of the eight rooms that I had confirmed, they were only able to give us 4. We were offered rooms smaller than those booked and confirmed, requiring families to split up. Several families found other accommodations so we reluctantly accepted the rooms.
After checking in, we found the hotel to be extremely dilapidated. Each of the 6 rooms had a sofa that was so disgusting that it had to be covered with a blanket before one would sit on it. Coffee makers were missing carafes, drawers were missing, counters peeling, doors would not close and everything was just generally run down.
Despite having to sign an agreement for each room about noise levels, one patron outside of our group was playing music well into the night and yelling to his friends. Repeated calls to the front desk did not stop the noise. Dog excrement lined the sidewalks and was not cleaned the entire three days of our stay.
The front desk clerks were friendly and helpful with directions but the management was rude in dealing with cancelling confirmed reservations. They did not respond to repeated phone calls or emails and were generally unprofessional.
With the number of hotels in this direct area, save a few dollars and go to a hotel that is clean, not falling down and treats a customer fairly.

I reserved my room for work purposes over a month in advance. Upon arriving around 5:00 pm to check in, I was informed they were waiting for me to arrive. I was informed there was no room available, as there was a gas leak. I understand these things happen and head towards the other hotel where they reserved a room for me. However, I’m a little agitated they did not call to let me know I could not check in. Upon arriving to the second hotel, the outside is not attractive as it has rusty doors and yellow caution tape around the pool. The next day, I was called and asked if I would return. I explained I would because the hotel chosen for me was not comparable. Thinking I was complementing them, they thanked me. I proceeded to explain it was not a compliment. I was upset. Upon arriving at the hotel to check in I voiced my disapproval again. I was told it was out of their control and sent to a room which reeks of smoke, is old and out dated, and dingy at best.
The shower tub does not drain and the curtain floats in the water. After digging through towels, I managed to find one without hair on it. The floor was soaked, be sure to put a towel down. The hand towels were covered in black marks. Just awful.
Since I have left I have contacted the office 3 times asking for proof that I was sent to another hotel, as I need it for my work records. It still has not arrived…3 days later and a call each day.

This is a very nice place with awesome customer service. We are military and moving here. We stayed with them for over a month and they helped us out many times. We got a great deal and they even saved us the tax in the bill. They also have free breakfast and dinner during the week. The food is pretty good and helpful when your out house hunting. I would highly recommend staying here if your military and have a family. They have 2 bedrooms and kitchen and living rooms… it was awesome!

The place is pretty good for the price. A nice studio, full kitchen, sofa bed, comfy bed. If i was with family id come here. Theres a nice pool right outside my suite. I just fell in love how the small space was set up to be everything you would need. Very friendly staff.

I don’t know what the bad reviews are about. I was actually nervous because of them.
Yes the place is a little old but this is a great place!
They picked me up from the airport. I got my own studio apartment. Very clean. Fully furnished. The kitchen is completely stocked.
I needed to go to the mall, and they drove me there and picked me up.
They also do complimentary breakfast and dinner. I mean hello! Where elese do you get all that?
The staff is very helpful and there’s a little community here. I think people stay here for long terms of times and I see why.

Absolutely terrible, could not be worse! Old, run down, and disgustingly dirty. Think I’m exaggerating??? See the pictures I posted (eg., hair on bed, dirty coffee mugs, cigarette burned counter in supposed non-​smoking room). We ended up demanding a refund and going elsewhere. Disgusting!

First room they give me had a leaking roof, switched us to a new room. The new room had the entire carpet soaked from the water heater. To top it off, sheets were stained and towels had urine stains on them. This place is getting run down with the ghetto contract workers that stay there for extended periods. Our neighbor was out until 4 am drinking/​smoking and yelling on the phone at 4am. Beer bottles everywhere, disgusting ! Mario the manager was very apologetic and offered to get me a new room. Save your money, and time. Stay elsewhere

The place is a little old, but the facility an accommodations was well worth the price. Stayed for 11 days, breakfast and dinner was included. Place has two pools and grills are provided for residents to use.