Mechanical Technologies

BEWARE OF LOOPHOLES IN WARRANTIES THEY OFFER!
About less than a month a go, I called Mechanical Technologies because my refrigerated air was not working on a Saturday afternoon. Reason I called was because when I bought the house, they were the ones that had done the work. I figure it would be the most legit thing to do… wrong. When I called the company, I was told that the labor part warranty had already exceeded the one year, BUT the parts were still under a 5 year warranty. Once I was told about the warranties, I still went with them… figuring all parts were covered, that would help in the wallet. When the technician guy showed up and figured out what was wrong, he told me that he didn’t carry that part (fan) with him. He did say that he had the part in the warehouse but a $ 75 fee would be charged to open up the warehouse. I agreed to pay figuring it would be done ASAP. Within the hour, the technician came back with the part and installed it in 15 min. Well, when he gave a bill of $ 400 plus, I asked if this was just labor? He replied, no its parts and labor. I was confused being that I was told that the parts were under warranty! I even asked, are you sure because your center told me the parts were under warranty. He replied that he was not aware of what was under warranty. That Monday morning, I called the offices and was told by a lady «Darlene» that parts weren’t under warranty. She explained that since the warehouse had to be opened and the part had to be pulled from the shelf it was not covered, because it was a special order. How can a part they have on the shelf, in their own warehouse be a special order?! I then replied, why was I told that the parts were under warranty then?! She went on to say that she didn’t know and that I should be glad that it got fixed that day and not a week later. EXCUSE ME?! Its not like I planned it… and furthermore I payed for the labor, it’s not like they went to my house for free!!!
Three weeks later, my air went out again… to my surprise it happened on a Saturday! I should’ve have learned my lesson after the first time, but I went with the original installers. I explained to a lady, Diana, about being charged for parts the first time. I explained to her that I was told that ALL PARTS were under warranty and told her about my first encounter. Needless to say, she was very courteous and understanding. The technician showed up that day and solved the problem with my unit. Since he had the part with him but was an electrical component, it was not covered under the warranty. I explained my first situation to him and to my surprised he was shocked that they charged me on a part that was under warranty. The way he explained to me was that anything inside the cage of the fan unit was cover under warranty… anything outside is considered electrical and doesn’t fall under the warranty. He was very courteous and an advised me he would take the information and relay it to higher people.
Today, Diana called me and explained to me that the warranty had been voided because they had to get it from their warehouse; as opposed to taking my part out, sending it and getting a new one in return from the manufacture. I explained to her that it was not fair. Nobody told me that my warranty went out the window because their warehouse was opened and a part was taken from the shelf (special order they called it). WHAT PART OF ALL PARTS HAVE WARRANTY FOR 5 YEARS DID I FORGET TO UNDERSTAND?!! Apparently, you have to read the fine print… oh yeah, nobody told me about this!
Like I explained to Diana, I could have gone with other companies or technicians and had gotten it less expensive, but since I was under the impression that it was under warranty I proceeded to go with them, the original installers. What a rip off this so called warranty!!!
BEWARE OF THE SO CALLED WARRANTIES FROM THIS COMPANY… ASK QUESTIONS! HAVE THEM PUT IT IN WRITING!!!