Precision Camera & Video Repair

The plastic door on the battery compartment was broken on my camera, so the camera wouldn’t work. I sent it to the Texas location about 5 weeks before we were leaving on a trip abroad. After about 9 days, I couldn’t see in their tracking system that PC&V had received the camera. I called to find that it had been received, but had not been entered into their system. (THat left me wondering for how many days had it been sitting there.) They assured me that the following day, I would be able to see it on the tracking system. IT did not get entered the following day, leaving me to know that it had been sitting for days without being entered into the system.
I complained, and was fortunate to have Charlene listen to me. She assured me that she would make my camera a priority in her life. SHe worked hard to keep an eye on the progress, and emailed, and called me several times to let me know what was happening. (They needed to order a new part.) The camera arrived just 3 days before we left on our trip. Charlene was kind enough to call me to be sure that it arrived and to wish me a good trip. You need to get Charlene working for you to be sure that your repair is being done in a timely maner. Without her, I have little doubt that my camera would have sat in a queue for more than the 5 weeks that it took to get that door replaced.

They lost a star for being better than expected.
I have an old Panasonic 4.7 megapixel that had just clicked its 130,000^th photo while in Belize and suddenly stopped turning on. My local repair shop said it needed a new mother board but they could not get one, and loving the Leica lens and ease of use, I tried Precision to see if they could save it.
I sent it off and didn’t hear anything for a long time, so I called. I got a guy who said it was too corroded on the interior to be worth rescuing, but I asked if it could be done anyway. I got a call back later from the management, explaining that it was just not worth it and I would be better off buying something new.
Well I did buy a newer version of the Panasonic DMC, and it is a great camera, but today my old one arrived back from Precision and with no incurred charges.
The lost star is for the fact that the old camera is now working perfectly.
I don’t know how long it will last, but an old friend has come back to life.

Precision Camera has repaired two of my Cameras successfully — my Minolta Maxxum 7 Film SLR Camera and most recently my Sony HDR-​XR520V Camcorder! Unfortunately I don’t have the records in front of me now, but around the year 2005, something in the electronics of my Minolta Maxxum 7 Film SLR Camera malfunctioned and I was unable to use it. Unfortunately it was out of warranty, so I had to get it repaired at my own expense. I contacted Sony for repair advice, since Minolta was leaving the camera business around that time. Sony referred me to Precision Camera Repair. After I sent it out via UPS, I was very impressed with the ease of following up on the repair status of my Minolta Camera through their website! Their repair work turnaround was quick and I got my Camera back in about two weeks, in excellent repair! Although I have not used my Minolta Maxxum 7 Camera since I retired it last year after buying my Nikon D5100 digital SLR Camera, it has and it still works perfectly well at this time!
Most recently on January 29, 2012, the moveable lens covers of my Sony HDR-​XR520 Camcorder got damaged and stayed jammed shut when I turned it on, making it unusable. Thankfully I had purchased a three year extended Warranty from Sony when I purchased my Sony Camcorder in 2009! I contacted Sony and they made the arrangements for Precision Camera Repair to send me a shipping box, so that all the repair work and shipping is free of charge to me under the three year extended Warranty contract. I sent it out on February 8, 2012 via UPS to the El Paso, TX repair center after receiving the Precision Camera Repair shipping box from UPS. On February 24, 2012, I received my Sony HDR-​XR520V Camcorder back in excellent repair, with the lens covers working perfectly again! Amazingly the hard disk drive internal video and picture files all remained safe and intact! I am so impressed and very grateful for the prompt repair, the safety of my internal hard disk drive video and picture files, and the quick turnaround!
After my two positive camera and camcorder repair experiences with Precision Camera, I would highly recommend them to my family and friends for camera repair work! Thank you, Precision Camera & Video Repair, for taking very good care of two of my Cameras with your prompt and professional repair services!

I had a scratched sensor on my Nikon d80. This is a catastrophic problem on a slr as this is typically the heart, and most expensive of repairs.
Precision camera had the sensor fixed and returned in less than 2 weeks, and for a mere $ 160.
Excellent service — I could track progress of the repair and all calls/​emails were returned. Also the cheapest rate out there for such a repair. To be honest, I expected it to be horrible, and I was very pleasantly surprised.
Apparently this company just canned a large portion of their staff in CT. While that definitely sucks for the former employees, I suspect many of the bad reviews (for the CT location especially) are probably trolls/​disgruntled employees. All repairs are now going to TX.