Expert Dry Cleaners

This place has saved me so many times and they still do. Great service and friendly staff. Always have my shirts and pants ready when they say it’ll be ready. Living on my own I have to save every penny. This place is helping me keep my job and look all GQ in the process. If you want great dry cleaning come here!

Love this dry cleaner. Best value & quality in El Segundo. Free pick up and delivery. They have saved me many times from having to do laundry myself and it’s already fluffed & folded for me. Great value. I’m a fan.

I have been taking my clothes there for dry cleaning for a few months and the quality has been fair. The reason I am writing this review is that the customer service is horrible: in particular the guy that is at the front desk (the woman that works there is nicer). But the guy, is rude, condescending, and gives me attitude, like he is doing me a favor for the business that I give him. I have tried to be nice to him at every chance I get, yet he remains a total jerk. Reading over some of the other reviews seems like I am not the only one dissastisfied with the customer service.

Disappointing customer service, and poor quality in their «expert cleaners». I brought my favorite very expensive camel leather Mark Jacobs purse there to be cleaned and they ruined it! My 3 yr old son had gotten an oil stain on it, so I brought it in to my husband’s dry cleaner of 4 years. They said ‘sure no problem, we can do it’. I came back when it was supposed to be ready, and they said they couldn’t find it, and to come back next week. I came back, and they still couldn’t find it, and worse yet the man was RUDE about it– as if he was annoyed that I came back for my favorite purse. So I came back again, and they had it this time. I was so relieved until I saw the purse… it was ruined! And all the oil stains were still there, and even worse, and the purse edges were frayed and the the bottom was crunched up as if it had been thrown into a washing machine. It was awful!
I tried to talk to the man calmly as there were other people present, and told him the purse had been delivered to me in far worse condition than it had been given to him and that I didn’t think it had even been cleaned. I asked if he knew what had happened. He became instantly rude and haughty. He said to just take the purse and go. I said I was quite upset about the purse and that it was very expensive. He began to blame me! He rolled his eyes at me when I asked to have some type of resolution for the damage and told me the purse was in that condition when I had brought it in. I showed him pictures of the purse taken shortly prior to bringing it to the dry cleaners and how it had looked. He then admitted their outside service had ruined the purse and said he didn’t want to do purses anymore bc they were too much trouble. I again asked for a resolution to the matter. He then rolled his eyes again, and said I guess we owe you a purse. When I came back to make good on that statement, to just offer a barter or half-​value of the purse, he denied that he ever offered that and said he would not do any such thing. So I had to purchase another purse ($ 700), and he offered no resolution or compensation for the ruined purse. Seriously, the worst experience I have every had with a local business.

I have been going to this dry cleaner for 4 years. The manager and staff are always friendly and professional. This is a great place for alterations too. One time I bought an expensive pair of jeans (discounted due to manufacture damage) with unraveled stitching. I bought them to Expert Dry Cleaners for repair. When I went to pick them up, the manager said that they will be ready in a few days. The Tailor wanted to find the same color thread so it would match. When I picked up the jeans, you could not tell that they were damaged. I thought that that was really nice of the Tailor. He/​she could have done a marginal job, but did not. Another time, my suit pants went to another customer by accident. The Manager told me that the pants would return shortly and if not, he would pay for the pants. Unfortunately, l the customer who received my pants in error did not return the pants and I was given dry cleaning credit worth what I payed for the slacks (later, the pants were returned). What dry cleaner does that now a days! Usually they give you 3 times the amount of the dry cleaning which would be $ 15.00. Were can you get a pair of wool suit pants for $ 15.00?On another occasions, I needed my suits dry cleaned asap because I was flying on back to back trips. My dry cleaning was always delivered when needed. Additionally, my clothes always look great. I have never had a problem and have never had to send anything back. The prices are very reasonable for the quality of service.

I dropped off a few items here a while back: a scarf, a hat and a pair of slacks. I came back when they promised my items would be ready, and they could find everything but the slacks. They said give them some time and they’d find it as they searched through the rack. So I killed about 20 minutes next door at the video store, and came back. Still they couldn’t find it. They said come back the next day and they would have my pants. I came back the next morning before work, still nothing. They told me, come by later and they’d have it. I came back during my lunch, still nothing. I finally came back after work, and my pants magically appeared. I dunno, does 2 days sound about right to stitch together a new pair of brown slacks? Because I’m pretty sure that’s what it came down to.
It’s a shame because this place is in a really convenient location for me. Do you know what’s not convenient? Visiting a dry cleaners 5 times for 1 item.

This is my hometown cleaner. I have tried several other cleaners in El Segundo and while this is not the cheapest one, I have found that I get the good results. When I mark a stain with them it gets done correctly, which has not been my experience with cheaper cleaners. I like the staff and have found them to be attentive and considerate. I have recommended them to others in El Segundo.

Worst clearner that I have ever been to! I came into this place to try it out and I had been going to a few others in the past. This was by far the worst experience with the dry cleaners! I dropped off 2 dresses to have them done by Friday noon (2 days in advance). The owner promised to have it done by then. Come Friday a little after noon, i stopped by to pick them up. He said they were not ready and would be at 5 pm. I came back at 5 pm again (keep in mind, i took time off and left early from work to pick the dressed up) and he told me they weren’t ready!!! I told him I had an event that I needed it by for Saturday and was rushing to go to a Banquet right then so I had to leave already. He would not drop off my dress on Saturday and when i came back the next day, he made excuses about how the dress was complicated. He even gave me attitude even though he promised and did NOT deliver. I asked if I want something done on time should I not come by and he said «No don’t come by.» Attitude! I am NEVER going back to this place again and if you ever have a wedding dress or a pageant/​important event that you need your clothes by, DO NOT drop it off there!