J & R Auto Salon

Awesome place.
I had my Viper (Model 5701) alarm installed in my car. They were so nice and detailed on what they were going to do. They told me to leave the car and they’ll call me when its done. They did and later i went to pick it up, they explained what they did and how it works.
But i just wanted to get that auto-​start for my car so i can warm up the car without leaving the house, because this winter in Elgin, il is no joke.
But i am one satisfied customer.

Super experience. I’ve had a Viper remote starter on my vehicle for about 15 years.
Wanted to purchase one for my husband’s truck for Christmas-​and beat the holiday
rush/​winter appointment schedule. Had done my homework on how to purchase and
where to install remote systems. One huge warning was to trust a business whose
main focus is on installing these units — stay away from the «big box» stores who will promise a $ 10.00 discount but more than likely will cost you time and money when the intricate units are not installed properly, and can ruin the electronics of your vehicle.
I understand installing one of these units takes experience, time and focus.
Found J&R while building the new remote system on the Viper website.
Viper gives the viewer choices of local vendors to choose from and then email them on your behalf for a quote.
Initially, I had a business in mind… a little further away from my residence but I had used them before for a minor repair on my ancient system. They did not respond. Viper followed through and asked if I wanted to seek another quote from a different local business. J & R is closer to my home and are recommended had some decent reviews and are a «Viper Preferred Vendor.»
Ryan emailed me within 4 hours with a quote I found reasonable.
I called him within the hour to set up a Saturday appointment. (1.5 weeks in advance).
We dropped the vehicle off at 9:10AM. Ryan said it should be ready within 4 hours.
He phone me at 1:10PM to advise us the car was ready. The invoice was the exact price
he quoted. After a brief tutorial on how to use the remote, we were on our way.
Professional, courteous service. I would feel confident recommending them to a relative.
Note, even with the GPS-​Google Maps we passed J&R up!
If heading W. on Chicago Ave (Irving Park Rd.) it is down a driveway on the North
side of the street (between Isla Maria’s blue sign and a closed car wash sign «Waterwerks.»
If you pass «Waterwerks» you’ve gone too far.

J & R Auto Salon — well, I would move-​on to another Auto Electronics Shop. I asked if they take appointments and was told yes but the earlier the better. I asked what time they open, which is 9am. I had my car there by 930am. I asked them to look at the auto start system I already had, to see if they could fix it. If not, then to install a unit I already purchased from them for a previous car. I had not heard from them yet and it is now 1:00 and they stated they had not even looked at it yet. He said he would call me back in a couple minutes with a diagnosis. He called back and said he could not fix the system that was already in place, and that it would take the rest of the day, till 6pm to install the new unit.
I have worked in service my whole life and the non-​service I recieved was a disgrace. Not only did the not call after 3 hours, they didn’t or couldn’t fix the system I already had. Lastly, they wanted to keep my car for another 5 hours and would «maybe» have it done by closing time. I will no longer referr customers to them and am very disappointed.
If you are looking for great or good service, look elsewhere.

Amazing service! I couldn’t believe how quickly and efficiently they got the job done. J&R Auto really did some spot on quality work which was exactly what I was looking for and I’m sure you are too. Not to mention the politeness when talking to the staff over the phone before coming in. I would definitely recommend this detail shop to anyone with confidence. I brought in my car for heated seats and new leather interior and the job they did looks phenomenal! Well done J & R, impressive work. Don’t change a thing. Couldn’t be happier.

This place is so chaotic and did such a job on me I would never consider going back. I bought a radio and after taking the car back four times they couldnt get it right. they talked me into trading for a much inferior radio. My original radio had wifi and voice recognition. This was has next to nothing and now I stuck with it. they talked me into using the extra cash to get window tint and that worked out just as bad. They left the car dirty, didnt replace the carpet, and left the old antenna on along with the new one. I wish I had never done business with them.

These guys are awesome. I’ve known the owner Ray for many years and he is a fantastic businessman who really cares about his customers. They provide top notch service and the pricing is reasonable. If you want your car done right, then you need to take your vehicle to these guys. I wouldn’t take my car anywhere else!

J & R gave me a very thorough explanation of my options. They installed my VIper remote start in about an hour. Great customer service :)

These guys rock!
I have absolute trust with the entire crew at J&R. They are awesome!
The pros at J&R have been a great help to me because I am a in Car Sales, I know that they will never disappoint my clients. I also have personal experience with the too, from remote starts to the tri-​fold tonneau cover on my F150, to the spray in bed liner.
If you have anything you want done to your vehicle J&R are a safe bet.

Good customer relations is everything these days. J&R Auto Salon has been tasked with detailing my Hummer since it was new. At first, they did reasonably decent work, picking up the vehicle at my office and returning it later in the day nice and clean. Lately, however, their level of quality and customer service has gone down hill. The last time my Hummer was in for detail, they blasted a chip of paint off the fender with their pressure washer, left swirl marks in the black paint, used some sort of product on my seats that bleached the leather out, and soaked the rugs with water to the point where it shorted out my heated seats. When I mentioned these things to the driver, he just shrugged his shoulders and said, «hey man, don’t blame me, I wasn’t the one that detailed it.»
I had a momentary lapse in judgment this morning when I phoned J&R for another detail. I was informed that they could get my vehicle in today, however I would have to bring it to them on my own as they no longer can pick up or deliver. Fine. I had my assistant follow me down and we dropped it off.
I left my vehicle at J&R with instructions to call me when it was done. A couple hours later, I received a call at my office from some clerk at the counter. She was very pleasant, but informed me that I would have to pay roughly $ 40 more for the services I requested because the owner said I don’t have my vehicles detailed there often enough and don’t send them enough business. No kidding.
Suffice to say, I informed her not put a drop of water to my Hummer and I would be down immediately to pick it up, which I did.
There are hundreds of places in the area to get a car detailed. J&R is no longer one of them. Having me as an unhappy customer will cost them far more than the additional $ 40 they tried to gouge out of me this morning for an already overpriced and mediocre wash and wax. Happy customers, on average, tell about 10 people. Disappointed customers, like myself, tell everyone.

I have a 2006 Chevy Malibu in which I wanted to have an aftermarket CD player with a USB port installed so that I could listen to my MP3s along with my CDs. Apparently, Chevys are a little tricky in the aftermarket toys department, and I had a bit of difficulty finding someone who could do it. J&R was able to quickly get the requisite harness, and they installed it with little advanced notice. The install was a bit complicated… they had to get a new integrated data screen with the harness and switch the stereo and data screen around on the dash… but if you didn’t know any better, you’d never be able to tell. My dashboard looks as if the car rolled off the showroom floor that way.
I just had two small problems: The data screen tends to flicker very slightly in colder temperatures, and the text doesn’t stand out as much as it did on the old data screen, making it somewhat more difficult to read. Not a big deal, though, as the music is the important part, and that sounds GREAT. The other thing is that this place is REALLY hard to find. It’s located behind a car wash, with no sign on the street itself. This wouldn’t have been a big deal, had they told me when I made my appointment, but they didn’t, and I ended up driving around for almost 45 minutes trying to find it.