Being in the trade myself I understand the frustrations that come with it. My A/C was acting up at my brand new home and was reluctant to call another company but since it was under warranty still I did not want to deal with it. The office personnel were nice and did not make me wait to be serviced, the technicians were a little rough looking around the edges but was impressed with them showing up on time both visits and the manor in which work was completed. Everyone was humble and didn’t give me the run around(I did not let them know I was in the trade nor my job title) but let them do their assessments and see how they were going to handle my whole warranty situation. They got me back up and cooling and did not charge me a dime. Good company from my experience and would recommend them if I wasn’t in the trade myself!