Lbc Express Shipping

I am very pleased to say my experience was good. The delivery guy named“Chris” was very polite on the phone and picked up my boxes on time. He called 30 mins early to informed me that hes on his way to our house. I would def use their service again soon. thanks LbC

Service was awesome! Chris picked up my Balikbayan boxes! He was very helpful! I was kind of not prepared for my boxes to get picked up because of my forgetfulness, I don’t have the address where I’m supposed to be shipping my boxes. He helped me locate and check on the history of the sent packages made by my in-​laws weeks ago and there we found the address, it was the old house address but it’s fine. We finished our business and he left. A few hours after, I got the hold of the new address that I should be putting on. So I tried texting him, (LBC Chris called minutes before picking up my packages that’s where I got his phone number) trying to change the address. And he replied and told me that it’s okay to change address! I was so relieved! LBC is a really good and trusted courier!

this place should not be in business. have you read the two other reviews?! when i first called at 5:06p, i got a recording that their business hours is from 9:30p-5:30p. i called again at 5:15p and my call was automatically forwarded to a voicemail, which is full! (i tried again at 5:18p and the same thing happened, which means they already stopped answering their phone.) i called the customer service number provided in the recording when i first called and the rep that i spoke with told me that they have two partners in illinois. without even asking where i live she continued to provide me with the addresses and i had to stop her and ask why she would do that without asking me first where they would pick up the box from. i just moved to illinois so i am not familiar with the area, but as soon as she started giving me the phone numbers, i knew these two locations would be hundreds of miles away from where i am. so just to avoid an argument and getting more annoyed, i just took the addresses and phone numbers and i went online to google the directions when i got off the phone. and sure enough, both locations are over 300 miles from where i live! why are people so dumb!!! what kind of customer service is it when i have to do my own research!!!
and i can’t believe that there is no closer location near my house! what about this place in elk grove village? do they not do pick ups anymore?! anyway, what a waste of my hour. just like the other reviews, don’t bother using lbc.

I should have read the review before using their service. Do not waste your time using them for your Balikbayan box. Call other services instead. My pick up schedule was between 8 am to 1 pm but they didn’t show up till 3pm. My half day were wasted.

The worse customer service ever. I waited all day for them to pick up my kababayan box and they never came. I contacted their customer service number and was told that they could come as late as 7pm, which they never did. Don’t waste your time using their services.