U.S. Bank

Don’t ever do business with this branch in Elk Grove village. All there personal don’t known what they are doing. Especially there’s branch manager tom

This is my local US Bank branch. It’s easily accessible and has a drive-​thru as well as an ATM. Pretty standard stuff that most other banks have. But the real game changers are the little things.
First, the tellers and bankers greet you when you walk in the door. It’s nice to be acknowledged when I am about to hand you a good portion, if not all of, my hard earned money. I want to feel welcomed and that I am not a burden. I’ve never felt that way at this branch what so ever.
Second, the branch has a local feel. Don’t get me wrong, the branch is tidy, well lit, and organized, but the people who work there are familiar with their regular customers. It doesn’t seem so stiff and unpleasant.
Last, they have pens available at the counters where you fill out your deposit and/​or withdraw slips! Finally a bank branch who understands that customers need something to write with when banking! I don’t carry a pen on me. I am lucky if I even remember my own bank account let alone a writing utensil. But this branch has got it all figured out. They tie a pen to the counters! Brilliant!
Some other honorable mentions would be things like sometimes candy is placed at the teller counters to the bankers/​tellers have a sense of humor and have made me laugh in the past. And not a pity, please give me my money so I can get out of here laugh, but a sincere and hardy chuckle.
Kudos to you US Bank of Elk Grove. I am glad to bank with you.