AAA Elk GroveLaguna

Came it and one of the lady’s messed up my paperwork. The mistake was caught by DMV and DMV messed it up also, called it and talked some lady and she made me very upset. I asked to talk to a manager and I received AMA and I let her know I was heated with but she remained Pleasant and professional with me. I told her my situation and what had happened and she let me know that the lady had maid a mistake well entering some of my info and it got corrected by someone above the front counter. My problem was they mailed me a revised copy which was correct, then a few days later I received another revised copy saying they had made a mistake on the first revision. Ama got it all taken care of for me and got all the paperwork corrected. Thank you.

Caring staff, always willing to go the extra mile to assist the customer even here in the branch. The tow service was great too — even offered me bottled water when my car had to be towed. Compassion and everyone seems to be working well together.

Called for towing after accident Aaa sent out bj towing I waited 40 minutes for them to get here and the tow driver says he can’t tow it and would have to call a flat bed truck and the wait will be about 40 minutes (crap) this is bad service since I did tell them it looked totaled.

I am now saving $ 550 per year switching from Allstate to AAA! I call around for estimates and from many years of experience AAA has been known to be the highest of them all. Well not any more. I talked to a young lady in Elk Grove and I got a quote and it was to good to be true. So I went in to talk in person an d worked on a few more details and BAM! I signed up and dumped Allstate after 15+ years. I even went to Allstate with my finding and they had no interest in keeping my business!
The quote was done well. The service was great and the price was awesome!

I have been with AAA for about 2 years now. George is my AAA agent and he is fabulous! I own two vehicles and both are insured through AAA. Every time I go into this location I am greeted right away and taken care of within 10 – 12 minutes. I love the fact that I can walk in and be able to pay my registration for both vehicles ! I recently got in a hit and run and in all honesty it was the most painless experience through AAA! I didn’t have to do much at all besides take my vehicle to the body shop for an estimate. AAA also is paying for my rental and took care of everything for me in regards to that as well. I didn’t have to do much at all besides make a phone call to Hertz to confirm my rental. The customer service over the phone with AAA is just as good as going into one of their branches. All reps I have dealt with over the phone are knowledgeable and efficient ! I love AAA I honestly can say for as much as I pay for my vehicles it is worth every penny for the service I received ! I definitely do not plan on going with any other insurance company. Oh, and also if you are a AAA member look into their deals for traveling and also attractions such as Great America, Disneyland and universal. I haven’t personally used this yet, but I do plan on it for my next vacation. THANK YOU FOR BEING SO AWESOME AND PAINLESS AAA.

I called to see if they do registration (like smog shops) and I’d pay the $ 10 – 15 extra. Well the lady was like yup we do those come in. Great. I get there and the lady with the attitude at the dmv registration desk asked for my membership. We’ll after driving 30 minutes to get there It would have been real easy for the lady on the phone to ask if I was a member or just said you have to be a member for us to do that.
Yeah I will never be a Aaa member. Good luck.

Just a quick review, came in and got out. Love beibg a member at AAA because i can finish get all my DMV work in and out. And their insurance rate and membership is something you must get.

Sometimes, I don’t understand how the people in Elk Grove can be so obtuse. Just got off the phone with Lance at this office and he was definitely eager to throw good business away. All I wanted was to switch to AAA from State Farm for my auto policy. I already have AAA roadside assistance and life insurance with AAA and thought I’d add one more policy, but Lance went out of his way to insult me and accuse me of being a liar.
I had asked him to get me an auto policy that would insure me and two other drivers for one car. After a lot of back and forth, he came back to tell me that he couldn’t add one of the other drivers without drastically increasing the price. This is despite the fact that he had told me previously that adding both drivers would be no problem. I decided to be understanding about that mistake and told him to just give me a policy for me and one other driver. He then insisted that we had to sign a form indicating that the third driver will not be driving the car. At first I was just a little baffled – since I was now only buying a policy for two drivers, then of course only two drivers would drive the car; why do we need to provide a signed form for the third person? Why does the third person need to be involved in the transaction at all? Well, Lance quickly got on his high horse and said that the third person was a «known driver» and if that person was left out of the transaction, he couldn’t «in good conscience» sell me the policy.
The implication was clear: he thought that I was just a liar trying to get a cheaper policy and would let the third person drive the car even if his name was not on it. Do the idiots at AAA go to work every day thinking that every customer is there to lie to them? State Farm might be a bit more expensive but they’ve never subjected me to such an insult. My agent there is certainly not that stupid.
This was a very simple transaction and Lance screwed it up. I couldn’t believe how unnecessary his attitude was. Well, AAA in Elk Grove, you can kiss my ass. I’m staying with State Farm.

AAA
I left a review of my experiences with my local Elk Grove AAA office and the customer representatives in their bay area office in early December 2014.
Apparently, someone by the name of Art, from the customer service department reads these reviews. He contacted me to see if he could find out why things went so bad and why agents and reps failed to call me back when they said they would.
Eventually my original problem was resolved… by my own actions… I took steps to overcome the errors AAA staff made. Art contacted wanting to help. Since the problem was finally resolved I was reluctant to give Art my policy number and name figuring what could he do for me???
He kept asking me for my info… so I gave it to him on Dec. 23, 2014. Today is Jan. 9, 2015… I haven’t heard diddly squat. I’m just shaking my head cracking up.
If he contacts me again… I’ll just delete his message.
Jan. 113, 2015
WELL LOW AND BEHOLD… ART CONTACTED ME TODAY. Apologizing for dropping the ball… how nice. He also stated that he was glad that I finally resolved the issue…
Art…I told you I had resolved it when you contacted me. which is why I hesitated giving you my name and policy number. it was too late… what could you do about your agents not calling me back when they told me that they would?
But I finally gave in… and gave you my information.
You told me you would not only look into it. but check my policies to see if they were in order… lol…and that was the last I heard from you.
Knock knock… is there anybody home???
Then today. I got a call from somebody at AAA… I hope its not you.
Yes people… that person left me a message… wanting to help… LOL is this a vaudeville show or what?
JAN 15, 2015
And the saga continues…
I just received two emails from CSAA. both containing the same information. Its a promotion offering a trunk organizer… IF…I call for a quote on either auto or home insurance… and we, …have both with CSAA!
Does this sound like an organized outfit???

I’ve had my membership at this AAA location for maybe 15 years. I have been a member for almost 30 years overall. They have my insurance and they are also our travel agents. In addition I do all my DMV work here. The employees are all friendly and know their jobs. As I make my payments in person monthly some of the employees know me by name.
Their insurance is more costly than the cheapo companies, but when you have a claim there are no surprises or bad news.

I went in August to file a reimbursement and apparently sending a simple fax is too difficult for this office. Now I have to file the paperwork all over again and wait another 6 weeks. Not only do they not know how to fax but apparently they can’t hold on to paperwork so know I have to contact the Tow company to get another receipt. Didn’t even apologize for the mistake.

Since my AAA agent is taking an extended vacation and is no long with the company I visited my local AAA office for my renewal this year.
The office itself is easy to find and in a great location, however finding the front door is a bit of an adventure the first time. The building faces Laguna but doesn’t have any immediate parking. You will want to park in front of Citibank and then walk to the front of the building from that side (I ended up walking around the entire building looking for the door).
The interior of the office is nice and clean. I can only guess that this location is always busy given that many AAA members come here to also renew their registration and get new tags. Because I was there to pay for my membership renewal I was seated with one of the customer service reps. Stephanie was great! She took the time to help me with my issue (AAA pulled my membership renewal out of an account I closed a year and a half ago, so we had to get that fixed) and was very patient. The customer service rep she had to call however wasn’t the bright bulb in the pack so we weren’t able to resolve me issue during this visit. However Stephanie took down my email and was going to watch my account for the payment to bounce back and then contact me so that we can resolve it.
Overall a great experience! My only complaint is that with how many agents are in the building, only Stephanie was going through the line to see if she could help anyone at her desk. I’m sure the other agents were busy, but it just made me feel like I was an unappreciated member (well until Stephanie grabbed me anyways).

The lady in the front stand was super nice. But I came here to book hotels for a vacation. I waited 1 hour for the person to help us… 30 mins into the wait I was told that they’ll need 15 more mins before they can help us. So I was said «heck it’s only 15 mins more, I’ll wait.» 1 hour into the wait… They came and told me they don’t know how much longer they needed. WASTE OF TIME. Stupid vacation planner. Decided to go home and just book it online. I don’t care if I have to pay more for it. Now I’m late for work.

If anyones lucky enough to get Manjula Lal you’ll be extremely pleased with her excellent customer service. She ROCKS! Always available to help. Knows her stuff inside & out and if she’s not sure about something she’ll go hunt for the answer. Shes helped me numerous of times, we just moved to folsom and i still keep her as my agent. Nothing but awesome words to say about this location and Agent Manjula Lal.

I really like the local map and guide vending machine. Didn’t have all the maps I wanted. I don’t like the entrance facing Laguna and having to walk around the bank. I also didn’t appreciate that there was no one there to great or direct. I stood there for several minutes to see if anyone would approach me. No one did.

We love the level of service we get from this branch. We also enjoy the built in DMV office. Today Saturday we went to pay our registrations and discovered the office was closed. It USED to be open Saturdays from 9 AM to 2 PM but now its open by appointment only. Please plan accordingly :-)

Just got off the phone with Lance from this location and he was super helpful! I was getting a quote for the fiancé’s classic car and had no idea what the answers to his specific questions about the car were. He did not make me feel dumb at all but walked me through the answers based on what I did know. He answered all my questions patiently and gave me more than enough information about what my insurance covers.
Love this place and love the customer service! Keep it up, guys!

I have been using AAA auto insurance for almost 40 years. When I first became an AAA member they were a very respectable insurance company.
I was involved in a fender bender while backing up in a parking lot on March 10, 2012. The other person involved also had AAA as their insurance carrier. They turned in their claim before I did and a claims adjuster from AAA insurance called me telling me she was going to be the claims adjuster for both parties involved and she would take care of everything. There was not much to take care of on my behalf since my vehicle did not sustain any damage.
A couple of weeks later I got a letter from DMV saying I needed to file an accident report. I called and talked to someone from AAA and they assured me they would take care of it. I never received anything from either my insurance company or DMV that it had not been taken care of.
December of 2012 my insurance went up by $ 800 a year. When I asked why it went up so much they told me it was because of the accident.
In November of 2013 I noticed they had raised my insurance policy another $ 600 dollars to over $ 2600s a year so I went into AAA to speak with my agent. My agent was not in the office at the time so I spoke with another agent that informed me that my driver’s license had been suspended for a year and a half because I failed to file an accident report with DMV. I was absolutely shocked by this revelation. The idea of what would have happened had I been pulled over during this period of time sent shivers down my spine. When I asked him why they renewed my insurance the year before when they knew I did not have a license and why didn’t they tell me I did not have a license when I asked why my insurance rate had skyrocketed so much the year before. Even more importantly, why did they not file the proper reports like they promised me they would? He replied that it was not their responsibility and that they didn’t have any record of me calling them. He also told me that they are the only insurance company that files accident reports and proof of insurance for their policy holders. He thoroughly went over both my DMV records and my AAA history and assured me that I only had one point against my record and that I needed to take care of my license problem with DMV. (I have not had a moving violation in almost thirty years.)
The agent gave me the financial responsibility information to give to DMV showing that I was covered at the time of the accident along with the right forms to fill out and take to DMV. He refused to give me a copy of the accident report or any of the information that is required on the bottom part of the DMV form about the other driver. I did not even have their name or any information as to the extent of damage to their car which is information required on the lower portion of the form. You know, the part they failed to fill out for me in the first place along with not telling me that the cost of repairs for the other driver was over a thousand dollars which was the reason why I had to turn in an accident report. He claimed it was against their policy to divulge that information. He also assured me that if I could get this taken care of, my insurance premium would go down to somewhere around $ 1400 a year.
When I showed up for my appointment at my local DMV office, I was informed by the clerk that my insurance company had made a mistake and she gave me a number to call and talk to someone in the financial responsibility department.
When I called the lady at the financial responsibility office and gave her my case number that the clerk at the DMV office had provided me, she told me she did not understand why my insurance carrier sent in the information for their other member and did not complete the bottom portion of the form with my information as is required. I told her that the AAA agent had told me that AAA was the only insurance company that files these forms for their clients and she laughed and said that most insurance companies do this for their client but that AAA was one of the worst companies about filing the forms, but that still did not explain why AAA did not complete the bottom portion of the form. She was nice enough to clear my record and she also reinstated my driver license immediately without any charge.
Please continue reading this review on my 21rst Century Insurance review.

I left my inside car light on, so my battery died; every one of the three employees I worked with was friendly and efficient, and I was very impressed by the service!
I called them at around 9:15 pm (I was safe at home) and the ladies who helped me on the phone were very friendly and efficient, and sent a truck my way very quickly.
The truck arrived about 20 minutes later and the guy jump-​started my car, and even drove with me to the gas station, since my gas meter was showing as completely empty, and my battery would die again if I turned the car off to pump gas.
(My car was in Davis, CA)

Knowing myself, I lose my keys all the time. I forget to get gas. I leave the lights on killing the battery.
I’ve used their emergency roadside service at least 10 a year. Yes. Almost once a month. It’s the best yearly renewal fee to pay. Worth every penny.

Avoid the lines at DMV… Pay your auto license registration here at AAA on Laguna Blvd.