Elk Grove Computer Services

One my laptop hinges had been broken forever and last week the other one «bit the big one». After a couple of days with duct tape and a wire coat hanger holding my computer open I called Bill based on reviews of his work and his company that I saw on many websites. He was very polite and professional on the phone and his hours are amazing — 8:00 a.m. to 8:00 p.m. with no apppintment necessary!!! I brought my computer to his conveniently located office in Elk Grove, CA (with elevator) and he explained what would be required to fix it, approximately how much it would cost, and that it would take 7 to 9 days to get the parts and install them. He called me later that same evening with a more refined quote after he located the proper parts which I approved. I just pick up my good as new computer from Bill after only 5 days. He is also recycling and old printer for me for free. I highly recommend Bill and his service, you will not be disappointed.

Elk Grove Computer Services has been servicing my computers since 2010. Bill, current owner was great to work with and got my computer up and running quickly! His skill and customer service are top notch. I had a very good experience, clear communication, good rates, and very professional. This is the go to business for the best pc repair in Elk Grove or anywhere else, hands down. Absolutely recommend Bill for your computer repair needs. Thank you Bill, you’re the best!

I have used Dennis for all of our PC repairs for many years. He is always very helpful, fast, honest and very reasonably priced. He has re-​imaged multiple lap tops, desk tops, added RAM, recovered data, provided recommendations for software/​hardware/​anti virus programs and when we get the machines back they typically have a more recent version installed for the operating system/​MS Office Suite. He is also honest and won’t put a bunch of time into a machine that is not recoverable.

I was pricing out mobile computer services when I called. The technician answering me got upset that I had a tentative appt. for a lower rate with a competitor. He tried to sell me a contract I didn’t want. He was so rude that I finally hung up! I’ll never try this service just on how rude they were to me. And I write html coding. I don’t do hardware repair.

This business does not know how to repair Apple systems. We went to them for a replaced hard drive. We got it back and it still didn’t work. We had to reformat the new hard drive and start from scratch. I cannot speak about PC repairs as we never used them from anything but our Mac.

I have taken 4 computers in to Dennis and his helpers. 3 out of 4 went perfect. There was a problem with one of the transactions but the way he handled it dictates 5 Stars. Sometimes the way a business handles a «bad» situation really shows you what a business and the owner is made of. Not only did he resolve the issue to the best of his ability he also wrote a personal letter explaining what went wrong, how he fixed it and apologized personally for the inconvenience. Everyone makes mistakes and the way the «mistake» was handled will keep me coming back to this business.

My business has been using Dennis for 4 years now for all our IT needs. I can’t say enough about fast and efficient he is. I recently (yesterday) had to take my personal laptop in to have it cleaned up because of all the pop ups I was getting, and by the time I got out of work at 5p. m today I received a call saying it was done! Not to mention yesterday was SUNDAY! He was closed but answered his phone and took time out of his Sunday to meet me at his office and took in my computer. Best customer service ever! I would recommend him to ANYONE!

My hard drive crashed for my business computer. They replaced the hard drive, all the updates, and got it running on a Saturday just in time for taxes. They are very professional and thorough. I will definitely refer them to everyone I know. Great work and very knowledgeable. Thank you again

Had a great experience here! My laptop was five years old and I knew I was on the verge of needing a new one. Before I pulled the plug on buying a new one I decided to bring my old one here to see what they could do. They performed almost $ 150 worth of work, but when it came down to it my laptop simply needed to be replaced. In fact it finally just wouldn’t turn on anymore. Once it was discovered that my only option was to buy a new one because it was going to cost just as much to fix my old one they backed everything up for me and didn’t charge me a dime! They were incredibly apologetic that they couldn’t get my old one working… And even helped me research some good deals on a new one.
I will definitely bring my new laptop here if I ever run into any issues. But fingers crossed it won’t be for a while.
I would recommend them to anyone.

Im a small business owner that cant afford to not have my computer working, hard drive stopped working thursday at 4pm and Dennis had it back to me the following morning!!! Great service and it cost less than Im used to paying

Excellent service. Brought my broken hard drive in to Dennis and it was fixed in a day! All data recovered and drive working.
Thanks
Mark

Yay! What a blessing this place is! If you have a computer or laptop, and need a tune up — try this business.
We have taken our current tower there for a ‘blow out’ — just a good dusting was needed, and one of the cables was loose, causing a strange noise. Fixed for a reasonable fee and in record time.
We have taken our notebook there to have it fixed and swapped out.
They were able to rescue 10 years worth of my kids (digital) pictures on a Sony VAIO that was originally purchased in 2003. I was afraid those pictures were all but lost, as it crashed and would not start up from BIOS. (despite my attempts at fixing it). The hard drive was cleaned out and we ended up using it as a ‘gamer’ PC for my youngest.

Ordered a new screen for me and fixed it for around $ 75 less than any of the other shops in the area. They were extremely friendly. A pleasure to work with.

This business has moved further east to 9157 Elk Grove Blvd and the phone number is now 214‑4525. My hard drive mechanism failed and in a panic I called Dennis on a Saturday to see if he could recover all the documents I had done since my last backup. He answered the phone from his house, even though the store didn’t open for another 2 hours! I felt like I was in one of those tire commercials where the people go above and beyond the call of duty for their customers. Unfortunately the mechanism itself was broken and the data could not be recovered, but not only did he not charge me to check, but he would have only charged me $ 25 for the data recovery if he could have done it instead of by the GB price that cost me $ 250 when my son’s motherboard failed and we took his computer to Best Buy. He also took the time to explain what had happened, and gave me what I felt was great advice about my next computer purchase, which he gave even knowing that I wouldn’t be buying from him. I felt like I had been treated like a family member, and I appreciated his honesty.