Mail & More

Not only is this place conveniently located near my house, the service is exceptional! They are quick, kind, and competent! We had our passport photos taken here, were able to have important documents notarized, and large shipments sent out with a no hassle! They know their business and I have never had a negative experience here. I highly recommend them!!!

Great and fast service! Friendly staff. They have passport photos and fingerprinting services too.

Ive never come in before even though i’ve lived in EG for 15 years! Needed notary service and Rebecca was super. Kind, polite, very customer service oriented. Will recommend!

Quick and easy! Super helpful. Went in and wanted to ship least expensive way. No problem! They checked prices for me and gave me options. They do everything there … Mailing, passports, paper shredding and so much more!

Good location and business. I’ve had our passport photo’s take there, mailed out packages, get our mail delivery there, had notary work done. They do it all with a smile and great customer service. I would definitely recommend them for any business or mail assistance you need.

Every time I come here the employees are super helpful and friendly. I just came by to get something notarized and sent certified mail and it was a good experience. It’s also not very crowded, which is great. I don’t mind paying a little bit more since it’s quick and conveniently close to my house.

This business is so close by to home that we could walk to it but bc we were pressed for time plus it was super windy yesterday we chose to drive. Plus that didn’t even cross our minds at the time.
We needed to fax that I thought my HB was going to drive to Kinko’s. He took a turn the opposite way that I had to ask where are you going??? He said to Mail & More; I thought to myself… oh yeah!
I’ve used this business on several different occasions in the past for shipping via UPS & FedEx, finger printing which didn’t work out for me twice that I had to go to the Sacramento Sheriff’s on 65^th Street plus for passport photos. I noticed they had mail boxes here which is so very handy plus they also provide notary services which I know we used once many years back!
I know this local business has been here as long as we have been living in Elk Grove for a minimum of 23 years. That’s impressive and we always manage to come back!
While we were waiting for our fax to go through as it didn’t go through the first time maybe bc it was busy at first, people came in to purchase stamps, get fingerprinted, mail through the US mail. I see that one can purchase birthday cards or for whatever occasion plus purchase pretty mailing boxes. My HB commented honey I can see you with this animal print box for your office. I laughed at him as he can be silly at times! I was tempted but bc of the reno my right brain said no! Or is it the left? Lol.
Our fax along with the cover sheet finally went through!
We went on our merry way to take care of another issue at another business close by as well. Thank goodness for local businesses! I’m finding out a lot of things the hard way being retired that one cannot take for granted but to follow up or confirm. Otherwise you’re screwed! That appeared to be my thread of bad luck lately that comes in threes!
Will we be back? Of course down the line if they happen to be opened or for whatever reason! I totally support local businesses whenever I can!

I have been going to this store for years. Often I gasp at the high prices of shipping but sometimes you just have no choice. I tried to mail a flat rate $ 12.54 and was told it would be $ 16 (and something)! I was told there was a «surcharge» on priority mail.
Honestly I wouldn’t even be that upset about it if they were honest and told you there was a surcharge but in the years Ive been coming here I was NEVER told about that. I always wondered why shipping was so expensive but they never EVER disclosed that they charged «surcharges» on top of what USPS charges, I feel really ripped off.
Businesses can charge whatever fees they want but hey have an obligation to make sure customers know that they’re being charged. I feel that this is a seriously dishonest business practice.

Talk about one stop shopping!
Staff is very knowledgable and personal. They get the job done, every time.

This place is great! Right when I walked in, they said hi… really gleefully! They made me feel right as home, like part of the family. I really appreciate the genial, friendly tone that Mary, the owner, sets there. Other people were there while I was there, and it felt almost like it was a nice social gathering. We all talked to each other. The three young ladies working there were knowledgable, courteous, and really friendly and personal.
Mail & More in Elk Grove is now my mailing facility of choice.
If you want some «personality» when you’re conducting business, get here!

The service is fast and quick. This place is a cute and small little place. There’s usually not a line here so thats good. This place is always clean and organized. Close enough to where I live so I don’t have to drive that far.

I have lived in Elk Grove almost my whole 22 years. I don’t typically go to the post office much due to my generation of cell phones and laptops. When I do send mail, it’s to my family out of state. I always go to Mail and More. It has been there as long as I could remember. There used to be a ton of different stores coming and going in the bel air shopping center but one of the many stores that stayed in business was the post office. Says a lot about the business! 23 years in business and counting I hope! Thank you Mary for making my mailing experience so quick and easy!

I’ve been a loyal customer of Mail & More for over three years and the customer service I experienced (from the OWNER) this morning just baffles me. Mary, the manager and owner of Mail & More, is by the far the rudest manager I have ever encountered.
I had an issue with a credit card transaction early this morning and received a notification from my bank stating that I was charged twice instead of once for my transaction. This wasn’t a surprise, because when Mary (the owner) swiped my card there was a hiccup with their credit card machine and it took awhile for the transaction to process. I simply thought, well let me just call and let her know I was charged twice; Well when I called and spoke with Mary, she told me I was wrong and that I need to call my bank and speak to them about it in a snooty manner. I was taken aback because instead of her first saying, «I apologize, let me check it out.» Mary told me that I was wrong. I called my bank and they tell me I need to take this issue up with the business that made the transaction, which is totally understandable.
I head all the way back to Mail & More to speak with Mary about my issue and to show her the transactions made, my bank statements, my receipt from her, and the receipts from my bank stating I was charged twice. Once I walked through the door, I wait because one customer is being helped by another employee and then Mary is chatting away with another customer about food and baseball when she could clearly see me waiting for her assistance (professional, right?). As I continue to wait for assistance, a man comes in behind me and my mother and waits as well. Mary notices him and asks the man what he needed assistance on, while she totally ignores my presence which was completely rude. My mother told her we were here first and Mary says, «Oh, okay.» in a snooty tone.
Once again, I try to communicate with Mary what I was having a problem with. I tried showing her my receipts and bank statements and Mary wouldn’t even bother with them. She kept saying, «Well, my system is showing you’re only charged once… You weren’t charged twice. You’re wrong.» in a loud argumentative tone in front of other customers. She finally told me she will call her bank and she will prove to me that I wasn’t charged twice. Mary placed the man on speaker phone, to ensure my mom and I can hear exactly what the man says. And nonetheless, the man she spoke to tells her, «Well, what I see on my records is TWO transactions being made and one of them were rejected (because of the credit card hiccup) and should be back in the customers account by midnight.» Simple and right to the point. Even after the fact, Mary STILL loudly argued with me, instead of simply saying, «I apologize for the mix up.»
Mary never relayed that information to me about one of my transactions being reversed. She lied to me saying that she did tell me that on the phone and then had the nerve to tell me (a customer) that I didn’t bother to listen to her. For one, if she told me that from the start I wouldn’t have wasted my time going back up to Mail & More to sort everything out. Secondly, she clearly changed her story. What happened to her system only showing I was charged once? If her system was only showing I was charged once, why would she tell me on the phone that one of my transactions were being reversed? It just doesn’t make any sense and that would mean there were clearly two transactions.
The whole time she played the blame game. Mary blamed it on MY bank, when it was clearly Mail & More’s credit card machine that had the hiccup. Mary repeatedly told me I was wrong, which was (once again) completely rude and obviously not true. Mary did not admit to her fault or even assure me that everything will be handled the way a owner or manager should.
Mary clearly doesn’t know how to professionally communicate with her customers in a respectful/​kind manner. Mary was rude, condescending, and just downright improper in her OWN business atmosphere. I work in customer service and if I ever spoke to anyone in the manner Mary spoke to my mom and I, I would’ve been fired.
I have never been treated this way by anyone, nonetheless a manager of a business. My feelings are hurt because I’ve been doing business with Mail & More for so long and for the OWNER to treat me as if my business doesn’t matter is just baffling.
I make a trip to Mail & More almost every week and the other ladies at Mail & More are very kind and helpful. Unfortunately, I will not be returning to Mail & More thanks to Mary’s snooty behavior and awful customer service.

I try to avoid going to the post office at all costs since they are almost always rude to me. I came to Mail & More after a staff member from Bel-​Air recommended them for international shipping. The staff was quite knowledgeable and took care of my shipping quickly. Reasonable prices, too. I’m glad I have somewhere to go for my shipping needs. Thank you!

I always end up shipping packages from here because it’s convenient. There’s usually a wait, at least when I get there, but not too long. The rates are average. What can I say, I keep going back there.

I love this store. I’m from England and I wanted to send gifts to friends and family. I found some glasswear that was perfect, but was concerned that it might be damaged in transit.
I took my Items into Mail and more while in Elk grove visiting a client and they took my glasswear, wrapped it so securely that I could have played Soccer with the boxes once they’d finished without the risk of damaging the contents.
Needless to say, they arrived safe and sound.
All in all, the service was fantastic — and they made it as easy as possible to wade through the customs forms.

When you walk through the door, no one greets you.
When you ask questions, no one knows the answer.
The young ladies who work here seem sweet, but not at all knowledgeable on their products and services. The owner walks around looking dazed and confused. I’m not sure if she’s high or just spacy.
I do lean towards supporting small, locally owned businesses, but not in this case. If you live in Elk Grove, your needs will be handled much more promptly and professionally at the Kinko’s just down the street. Plus, Kinko’s doesn’t tack on additional fees for Fed Ex services.

These people are nice. They help you if you need it. It’s a great place to do last minute stuff like using the copy machine and sending out mail and boxes.
I also did some book binding. Not bad. Very friendly people.

I completely support small business companies, but if you hire young adults that care more about their personal business (or hair) rather than the customer, gives the business a really bad name. They also charged an extra $ 1.50 for the USPS flat rate boxes. FLAT RATE!!! I don’t recommend for anyone to come here. Go to Kinko’s it’s down the street.

I have been a loyal customer since 1997. What great customer service! These girls are great (and really cute, too) and they always suggest the best way to ship my packages and get them there on time.