Colby Bounce

Interestingly enough, we had the same experience as Sip S described in her review — and over a year apart. After the response I received from the owner when I mentioned my complaints, I’m feel validated knowing that someone else had the same impression as me & many of the other adults last weekend. We experienced a grumpy old man who just kept scolding kids. He even lectured my son about not doing something that he absolutely did NOT do — I was watching him like a hawk. My cousin tried to make polite conversation with the man and he wouldn’t even look up from his phone. He was so unpleasant. Definitely not cut out to work with kids OR in customer service. I mentioned our experience on their FB page & the owner basically called me a liar. He said he reviewed the tapes & every time the old man rudely corrected children it was for good reason. I’m sure there were instances where kids needed to be reminded of the rules, & I’m fine with that. But this man has no idea how to talk to children or even any customer. And I don’t appreciate my son getting a talking to for something he did not do. Maybe the grumpy man DID see a child climb over the wall — but he should address THAT child and not others who are not partaking in the offending activity. I would love to see the video footage of my son climbing over a wall. I’d take down my post & give him a 5 star review as an apology. But I know he can’t because I was standing right there & it didn’t happen. And rather than apologize & address the issue with the awful employee, he basically called me a liar & defended the rude man 100%.

Pros
— It’s a bounce house so kids are sure to have fun
Cons
— Owner and employees exhibit draconian enforcement of rules, some posted and some at the whim of the employee
— Employees scold young children who have no idea what they are talking about
— I did not see a posting for the sanitation schedule for the equipment
— The floor surrounding the bounce equipment is almost entirely hard concrete
— No security features for the children, they could run out into the mall
I suppose that I’m kind of spoiled by Monkey Joe’s down in Indianapolis which offers dedicated toddler bounces, rubberized floor, sanitation of the equipment, and employees at the entrances validating the children can leave with the adult they are walking out with.
We went there for a birthday part and our children had fun, but nearly all the adults at the party swore to never return to this place again.

I just want to warn anyone that goes takes their kids to Colby Bounce to beware of the owner. Apparently he does not like to let kids have fun. We had to listen to him yell at the kids in the vicinity for the whole two hours we were there and it made for a semi-​horrible time for the kids and the parents. I have taken my kids to plenty of bounce houses and have never heard anyone yell as much as he did. Before even booking the birthday party I asked them if it was OK for us to have a face painter. Two of the employees I spoke to did not have a problem with it. Once the face painting started the owner then said anyone with paint on their face couldn’t be in the bounce houses. Well I wish someone would have told us that before hand so that I could have told my face painter not to arrive until the ending of the party. The kids then started doing gymnastics in an open area since they were bored. This idiot then starts lecturing these girls about it being an insurance liability. Why the hell would a grown man try to lecture a group of 9 year old girls about insurance liability!!! One of the awesome mothers that brought their daughter for the party then stepped up and asked him if the kids can have any kind of fun at all since all he did the whole time was yell. He then said if we were watching the kids then he wouldn’t have to yell. Our kids were just doing exactly what they were there to do, have fun! We even got compliments on how well behaved our group of kids were so pretty much the guy was just being an asshole! That was our first time there and will definitely be the last time. I will not spend another dime there and will warn anyone I know not to waste their money. The sound of that man’s voice made it the longest two hours of my life! He rubbed everyone attending the wrong way!