Anderson Pest Solutions

They are very thorough inside and outside our home.
We suffered with mice for years. They even placed
traps in our basement ceiling (we have a drop ceiling) and,
sure enough, that was the only place we were catching mice.
Our technician, Fred, found the entrance-​way they were using to
get into our house. A huge crack in the cement underneath our deck. Fred went through the effort and «pains» to crawl under there. This is
exactly above the area of the basement ceiling where we were catching the mice.
As soon as we get the crack sealed I’m expecting to be mouse-​free.
Thanks Fred! And thanks Anderson!

I was VERY satisfied the first five years of service. Within the last year, however, service has slipped. Despite following our tech’s instructions to help eradicate a drain fly problem, we continued to experience issues. We had our tech out four separate times since late summer. Prior to the last visit, I was promised a manager would come out, as well, but he was apparently too busy to show up. In addition, one of the inspection reports indicated that the company was treating for a totally different insect than we have a problem with. We have since cancelled our contract and have now contacted a different exterminator. Really wish the quality of care we first experienced has remained at its previous level of excellence!
As to Anderson’s offer (as can be viewed below) to fix my problem at no charge (following my post on Unilocal), I do respect and appreciate that gesture of professionalism. However, after four failed attempts to correct the problem, I don’t have much energy or faith to dedicate to a fifth. Thanks!

Obsessed with Anderson’s. Bought a house that was flipped and realized months in that they left cracks open into the house which mice found! Needless to say I called Andersons immediately– they got someone out the next day, and told me they would come unlimited till the problem was fixed! GREAT customer service!

I called Anderson to help treat paper wasps and yellow jacket wasps. Anderson sent out a technician the very next day. The technician that arrived, Stephen, was extremely polite, knowledgable, quick, and efficient. He seemed to truly care about our personal safety. I would HIGHLY recommend using this company. They guarantee their work and the cost of the service seemed very fair for being guaranteed for the entire season.

We had Anderson come out for two issues:
1. Hornet nest removal
2. Spiders in basement
The hornet nest removal was sufficient and we had no further issues. The problem with spiders in the basement did get better, but we had to have them come out again for a visit per their guarantee.
Overall, no problem with their service and their technicians were courteous and professional.
This is why you should beware and I only rated 1 star:
After service in the fall of 2014, I received an invoice in mid-​February of 2015 for service in December. Upon contacting them to inform them of the error, I found out that they signed me up for a continued service program WITHOUT my knowledge of this. I never agreed to this service or signed a contract. They sent someone to the house to do «exterior maintenance» without my consent, and then charged me for this. What kind of a business does this? We didn’t even receive a phone call or voice message that they would be coming for service. To be fair, they did rectify my account and the $$ they charged.
Don’t let this happen to you…

I had their services for three months and during that time my spider issue never went away. I spoke to Mark one of the service managers who said he was concerned and wanted to come out to see what they could do in reference to the spider problem, but he never made it out. Horrible company. they are good at taking your money but not solving b the pest problem you might have… find a different company!

We have used Orkin and Terminex and have not been happy with their services. We hired Anderson Pest Solutions and couldn’t be happier. Our tech is Melissa and she is absolutely wonderful! She is timely, friendly, efficient, and very sensitive to my fear of the 8 legged creeps that love to visit us. I love the dedication and thoroughness of the service and the fact that you can call in between visits if needed. I really like the service report that they email after each visit. It lets us know what was found, where, and tips and advice on prevention and maintenance. I feel that you definitely get your money’s worth!
We initially called because we suddenly had ants INSIDE the house and (always) spiders. After 1 visit the ants were gone… completely. I called once in between for a yellow jacket problem and spiders… still. She came out and found a massive yellow jacket hive outside our house and dusted it… within a few days… that problem was GONE. She also placed some spider traps and we had only seen ONE since then. When she came for the regular scheduled quarterly, she replaced the traps which were doing their job since there were TEN in them (Yikes). I’m very, very grateful I didn’t SEE those 10 spiders!!!
It’s hard for me to understand the negative reviews but it could be as simple as bad techs or techs that may not be very customer service oriented which could negatively represent the company as a whole. We are lucky to have Melissa and since she does such a great job, she represents Anderson very well. We will be lifetime customers and highly recommend them!

Very professional. They make appointments and KEEP them. And their work is very effective.

Was seeming more and more big black ants in our kitchen and called Anderson. I liked that they gave me a flat rate over the phone so I knew what I was getting into. They scheduled our service in a day and it turns out we had carpenter ants.
Liked that they didn’t spray everything in the house and still eliminated those nasty ants. We get service every three months now to keep them away.

Representatives of a company say everything about the brand. I am so impressed with Jessica, our specialist. She is incredibly knowledgeable about the ways and means of all pests, large and small. She is beyond thorough and always happy to go the extra mile. She obviously loves her job, is very knowledgeable, often educating us with tips for prevention. She’s very responsive and interested in our concerns as well as the nooks and crannies of our home. Most of all, she is a pleasure to deal with, very friendly and professional. We always specifically request her and will continue to do so in our new home. (for which she has already given us potential warning signs and areas to watch!)

Wow… I called to ask them to send someone to give me a quote on my home and they wouldn’t stop trying to sell me services over the phone and tried to charge me upfront. What a disingenuous way to do business. I will go with one of the vast array of other companies available.

My husband and I just purchased a new home in Mundelein and we wanted an indoor/​outdoor inspection and general treatment. We noticed a lot of spiders in the house (presumably because it was vacant for a while before we bought it) but no particular big problems — I just don’t like any bugs and wanted a spray. Our appointment window was 11am-​1pm and at 1:20, I called to see where they were. Running late and arriving at 2 — okay, not happy about it, but things happen. However, when the tech arrived, he told me that he could only treat the yard because he was an outdoor-​only part time person. I asked why he was sent here when I clearly asked for indoor/​outdoor and he said it was because they were short staffed and he didn’t even know he was coming here until the last minute. He offered to reschedule for three days later — after I had waited for them for three hours! Then he sat in his car for an hour while trying to figure out what to do after I demanded full treatment that day. Only after my husband called and told them forget it, we found another company, then they had a different tech sent out who arrived at 3:30pm. He didn’t even spray inside, only placing traps and he put something in the electrical sockets. Very disappointed and a waste of time.

I moved into a first floor condo last year and noticed some creepy crawlies. After LOTS of research, I went with them because of their natural solutions. Apparently they use ground up plants that are toxic to bugs but not humans and pets. It is a dust that looks like flour/​powdered sugar when they sprinkle it into the floor boards.
I signed up for the seasonal (4x a year) service, which was about $ 400 a year. I kinda wished I hadn’t stopped the service. Now that I quit it, I’m starting to see bugs again– however, it is spring, so that could be part of it. I did like that if you saw bugs in between your seasonal appt, they would come out free of charge, too!
Their tech was very professional and knew his stuff. Knew the name of every damn bug he found and why they were coming in the places they were coming in, etc. I also liked that he was the same guy each time– he got to know my place well. He showed me trouble areas and gave me tips to help caulk windows and whatnot to keep bugs at bay. I appreciated the extra ‘education.’ Who knew centipedes came up bathroom tub drains?
My only complaint is their bug sticky traps are white and red. So they are easily noticeable. When hidden in cabinets or under sofas– no biggie– but in corners of rooms… why bright red?

Awful. We hired them when we first moved in our new house, because there were dead roaches everywhere. Also, we had live spiders and ants in the yard. Well, the roach problem did not reappear and all they did was put observation cards under the sinks to see if the roaches would reappear. As for the spiders, the tech said they do not touch them, because you need to leave full eggs alone and spray them after they hatch. For the ants, they sprayed outside, but told me I need to clean under my appliances better and he pointed to a few crumbs behind the garbage. So today, after 9 months of service and over $ 300 later, I have an outbreak of spiders in my lawn and basement. The eggs he didn’t want to touch, hatched. The ants reappeared, but I had my lawn guy dig up the ant mounds and put in a garden for my wife. Problem solved. The last tech was rude telling me I need to clean better. He was mad because I called in to see where he was, because there was 10 minutes left before the time range that I was given ran out. I figured this business out, they string you along. So be ready to book them long term for $ 104 every 3 months. A good pest control company would have rid my problem the first visit.
WOW! I had my say and was going to leave this alone, but saying my house had «heavy debris.» What a lie! We had an Angie’s list special for maid service before he came. He was mad that I called in to see if he was coming and he told me so. Now I am going to copy this review and post it everywhere. I don’t like being called «dirty» or a «liar.» All the rest of your techs were nice, but that tech was a jerk. Please don’t blame the customer.

Anderson is the only company that I will call if I have an issue with pests, whether in my home or business. Their technicians are responsive and well trained, and they have a guarantee in place that if you see any activity, they’ll be out within 24 business hours. The quality of service is fantastic, and I would recommend Anderson to anyone who asks!

I had their quarterly service for a cockroach problem and I don’t think I’ll ever call another exterminator as long as I’m in the Chicago area. My service tech, Ray, is a real gem. A nice guy who’s great at explaining the problem and how to help take care of it. The people on the phone with customer service are always helpful, aside from the first couple visits, I had the same tech (Ray) every single time which was great because I never had to re-​explain the problems, and the difference between before I called them and after was just HUGE.
I love this company. If you live in the city on the North side, see if you can get Ray to be your guy because he’s the greatest.

Fast, friendly, know their business very well, and competitive pricing. I had a moth problem that I could not get rid of no matter how many trips to the hardware store I made but one visit from Anderson and within a few days the moth problem was completely gone. I would recommend them to anybody.

I had the polar opposite experience of the bad review for mice. Anderson came out fast to get rid of our ants. The pesky critters returned about four weeks later and so did Anderson, at no charge. I like that they try to reduce the use of pesticides and would prefer to return an extra time, at no charge, rather than wet down our house. They prefer not spraying and still eliminate the bugs.

This is the single best exterminator I’ve ever dealt with. Not sure why the previous person had such a bad experience, but they have been everything I could have ever wanted in an exterminator. I have it setup as a quarterly customer, costs me $ 108 every 3 months ($ 36 a month) and they come out at least once every 3 months, but if you need them for ANYTHING they will come out free of charge. I had a mouse problem and they have caught about 7 mice in about 8 months. We seem to have finally handled the problem as we haven’t had one in a while. They are very environment friendly, but have the toxic stuff if necessary. They sprayed for flies and ants this past week (as part of my service plan, not a scheduled appt) and I have yet to see a fly or flea since they sprayed. They are very intelligent about their trade and they normally can get someone out within 24 hours. When I called the other day, they had my tech in the area and was there within a couple hours. I have been regularly impressed by their service and the results since we began using them last August. I can’t recommend Anderson enough. Really, really great!

I had a mouse problem primarily, but wanted a full service solution for controlling bugs in my yard and two flat. After trying a couple of independent operators who were kinda kooky and unreliable, I thought a company that has been around awhile would be better. Unfortunately I was wrong! Their customer service was very poor; scheduling was mishandled; pricing was way too high for the services done — which wasn’t very much — and their traps were not catching any mice! After firing them, I got my own traps, found where the mice were getting in, sealed that entry point and after a few weeks no more mice. I purchased an environmentally safe pesticide that I applied myself to the outside perimeter of the building and a few places inside like under sinks. No more bugs! Lesson learned. Some jobs don’t need a «professional.»