Dr David Tsai Optometrist

Very very very rude! He doesn’t make any sense at all, spoke to me with high notes, asking why i’m not coming on Monday! I called and said that my baby was not well! And he said you should come! What the heck! Do not come to this place! Very bad customer service!

I have been here for quite awhile. Six years in fact. The doctor himself is very nice and patient. I have special contacts I order every other year from this place. The service is friendly. I always got free contact solution when I buy a free boxes in advance. Every year I come back to a quick eye exam. They take most insurance but I change insurance every year and I haven’t updated them. I’m sure they cost some money but he never charged me. Great place!

I came here to get my annual eye and contact fit exam on a Saturday after they opened and there was no wait. My insurance was accepted without a problem; they even printed out my insurance benefits and showed me what was covered and what I would expect to pay out of pocket. I walked out 20 minutes later with my prescription, receipt of ordering a full year’s supply of contacts, and two complimentary pairs of lenses to cover the possibility that my order might not arrive within the week. They called me 3 days later that my boxes have arrived. Professional and efficient customer service here. I’ll be back next year!
PS they speak English, Cantonese, and Mandarin.

Terrible customer service
4 of my closest family/​friends all told me to avoid this place. I literally live a block away but I would not come here due to what I heard.
My friend D says they are very judgmental and you feel uncomfortable being there. Customer service sucks.
My Bff K says they gave her the wrong prescriptions and kept telling her it was fine … they tried to make her buy contacts but luckily she went to another optometrist who agreed with her and she never went back. Hello! If someone is telling you they cant see … you should redo and recheck.
My cousin J had the worst experience … my quiet, future doctor cousin had a full out argument … they lost her insurance and ssn information. The guy asked her who took her info. She forgot the man’s name but described him. The asshole says «I cant give out names». «YOU FREAKIN ASKED ME WHO I SPOKE TO. I didnt ask YOU for his name.» So my cousin not comfortable with her information lost to who knows might have it … they then tell her they shredded it and threw it away. A quick solution to assure her that her documents were shredded but yet you just said you lost it. So now my cousin is irritated and they give her an attitude when first off YOU said you lost her info. No customer service.
My sis in law went to get her eyes checked not knowing what the others went thru. I asked her how was it. She said she was given certain options of glasses but she was asking if theyre might be any cheaper ones she can purchase since shes on budget (just bought a new place). The guy told her the reason why she can’t afford expensive pair of glasses is because she spends too much. She had to tell him off like you dont fukin know me. I dont live with my parents and have privilege to spend money wherever I like. Jerk (old asian guy with glasses) had the nerve to say «oh you dont live with your parents?» Really? Is that any of your business? She didnt need to defend herself. Shes not there to be judged. This is where I believe my 1^st friend said theyre judgemental. But what customer service is that to tell someone they cant afford such and such? They dont cover her insurance so wtf? The positive thing about this place is the woman optometrist.
Anyways as I said before … I live literally one block away and I would not give them a try. The others will put up their experience eventually. Just my cousin and bff dont have Unilocal but i insist they’re next to me telling their story. We dont need to lie. Go try yourself and see how it goes.

i came here a couple of years ago and decided to get contact lens for the first time. Dr. Tsai and his staff are really nice and accommodating. Since it was my first time trying on contact lens, he was very patient and lets me sit there and try them on until I’m comfortable with it.
Let me tell you, I am not an easy patient when it comes to new things. It took me 3 hours (yeah, thats right) to insert those lens for the first time! During my visit there, I did not feel rushed at all! I even came in 3 months after because I had an infection and Dr. Tsai did not charge me! (: I would recommend this doctor and I would continue to come regularly if I can afford it. Generally, their fee for a contact exam is around $ 120. Because I am a poor college student with out insurance I had to downgrade to another office which is not my best interest, but their fee was much muchh less. Ofcourse, the fees and services makes a huge difference! -.-

Great service, unless it’s busy. The staff was very friendly and took my insurance without any problems. The doctor was very clear and took his time with my exam and got me the right prescription. I brought my old glasses in as well and they fixed it while I was waiting for my exam; they told me my glasses from my insurance would come in within 1~2 weeks and it came a little earlier than expected so they called me to come pick them up. Happy with their service will come again for contacts next time.

They take all types of medicade but when it comes to getting glasses for someone with hip/​emblem health you cannot get free medicade glasses. Other then that sad factor I like this place and been going here since they opened. The eye doctor is great and is very help full.

I went to this doctor twice, ordered ACUVUE® OASYS® for ASTIGMATISM for 1 year supply for both visits. The major reason I went there was because I need to order contact lenses (obviously), and I got free eye exam for each time. I went to other doctor before and got free eye exam as well. This time I found coupon online for a much cheaper price for contact lenses. Therefore, I called this doctor office and asked them for the price for eye exam for contact. As the information they posted online, «Eye Exam for Glasses — No Insurance $ 30.00; Eye Exam for Contacts — No Insurance» they charged $ 30 for eye exam for no insurance. I asked them on the phone if they accept my insurance and they said yes, no charge for the eye exam and they told me to go to the office for eye exam. When I arrived the office the younger receptionist (or whatever he is) asked me if I have been there before and I said yes, they pulled out my file and asked me exactly what I need. And yes before he saw my file he said it’s free and the eye exam is covered by my insurance. However, when he found my file and found out I used to order contact lenses form them, his attitude totally changed. He said the eye exam for contact is $ 130, it’s not covered by insurance. I gave him the ARE YOU FUCKING SERIOUS face and then the older receptionist said ««We will give you a trio after the eye exam» hell yea what kind of lenses will you give me for $ 130?! This is not was I was told before he pulled out my freaking file. They told me it’s free, the eye exam is covered by my insurance!!! So I said no and thank you to this nasty receptionist. I AM NOT GOING BACK AND WOULD NOT RECOMMEND THIS PLACE FOR ANYONE. IF THE EYE EXAM COSTS $ 130 THEY SHOULD HAVE UPDATED THE INFORMATION ONLINE AND INFORM ME WHEN I ASKED THEM ON THE PHONE. SO NASTY!!!

nice fella. took his time with me to test my eyes. a bit older so i expect that he has some experience although i dont know the specifics.