Ed Napleton Kia of Elmhurst

Lost my business. This would have been my 3^rd purchase from them. Went in to trade my kia soul for a sedona. Without seeing and figures they came back with $ 719 for 75 months. I said absolutely not. Second number $ 639 for 84 months with money down. Before I left it was down to $ 535 for 84 months. Again not seeing any figures on how they came up with this number. I asked about my credit score and I was lied to about that.
I went to River Front Dodge 2 days later and i was given all the figures and a copy of my credit score. My payment was less than their final number at kia. And the van had more in it.
I will never go back to Ed Napelton. I thought Vince was a straight forward salesman but now I see otherwise.

Let me preface this by saying I believe that if you get good service you leave a complimentary review; this is not one of them.
I went to Napelton Kia in Elmhurst for a synthetic oil change, I made an appointment and was ontime. it took 1 hour and 45 minutes for my service. I was then asked if I wanted my cabin filter and air filter changed; I told the service tech I just had that work completed last time I was there 2 months ago, so which is it, are my filters dirty because it wasn’t replaced last time, or are they trying to upsale me on filters that don’t need to be replaced.
In review 1 hour 45 minutes for an oil change at over $ 90.00. I’ll never do business with any Napelton dealership and suggest you watch out for these tactics.

I wish I have read reviews before visiting this place. I saw comments about lying and how unprofessional these guys are. That’s totally true. There is no integrity in place. They lied to me and I confronted them with their e-​mail they sent me. And what?! Even no apology at all. No way to trust this dealer and will never ever go there. Luckily, I did not buy anything. Thanks to Unilocal.While I was having hard time with them, I just wanted to see comments about them online. And that second it clicked on me that I should not do business with them. While I was reading negative comments, I was living the same experience. NO WAY TO TRUST THESE GUYS! Do not waste your time!!!

I’ve bought several KIA’s over the year at this location. Always great service and great deals. If you’re looking for a new vehicle consider KIA and see Vince.

There is a reason this dealership has two stars. After purchasing 3 Kia’s, I will not be purchasing a 4^th from this dealer. Great cars, but this dealership has abysmal customer service. 45 minutes to get a battery changed because the service tech thought it was more important to be on his cell phone. A complaint to the service manager was met by a shrug — an attempt to complain to the dealership general manager — left me standing there waiting while he finished his cigarette break. Really? This is your customer service? Go elsewhere for your Kia. I am…

I bought my car here with high expectations. Now the salesman theo is very approachable and great. The problem here is with kia service, they never get things done the first time I always have to come in a second time to get the problem fix. Today was no different, they messed up my order for a new remote, i came back in today and AGAIN they messed up and they honestly seem not give two shits. Just «ya ok, sorry» and not even look me in the eye. I’m seriously considering doing a trade in somewhere else so I don’t ever have to run into this problem ever again, doubt they’ll care about my review.

Awful! I have had so much stress and aggravation from the salesman all the way up to the managers I was treated poorly and lied to. And get this it’s been almost a year and they still can’t get my remote starter right. They sent me away with an unsafe vehicle to top it off. They never return calls their customer service was terrible.
If u want to be lied to and laughed at this is the place to go.

I had an excellent service today, the place got me out in about 40 minutes for an oil change.
I told the clerks at Kia why they had a such bad service there did they care about their business going down? They were too busy I guess no one cares any more about good customer services.
As for me a have no choice but to continue to go there because all the other Kia you need about a week notice appointments are am too busy to be scheduling in such an advance notices
Customer service should every bodies business

This place is ridiculous. I bring my car in to see what is wrong. It is 3 years old, making a weird noise, and still under warranty. I wait over 2 hours to be told I need my front and rear breaks replaced. For $ 1300!!! The best part is they weren’t even replacing the rotors! I knew this was absurd, so I called a friend who does this for a living and quoted me under $ 700 with everything. I told the service guy this and he just shrugged, and then wanted me to give him a 10 on some stupid survey. Why I earth would I do that? THEN I am told I have to pay $ 140 for the diagnostic. I tell him that my car is under warranty. He tells me since brakes aren’t, I have to pay it. Never mind I had no work done. I paid the bill and as I walked out thought that at least I got a $ 140 car wash. Oh, but guess what? My car wasn’t even washed.
What a bunch of a$$holes.