Smart Health Medical

Tried to make an appointment and was very rudely told, «we are not accepting new patients». No explanation, nothing and than just hung up! Wow. If this is the way you treat people than I’ll gladly find some place else.

Years ago I was searching for a new doctor to see me after moving to Queens from upstate NY (Rochester). Decided to visit Smart Health Medical and specifically see Dr. Vi and I was so pleased with my first visit I’ve never gone anywhere else in the last five years! The office accepts walk-​ins (from what I remember written on the door, I could be wrong) as well as appointments, and they have great late night and weekend hours a couple times a week.
I continue to see Dr. Vi for annual physicals, check-​ups and any unknown symptoms even after moving to the Bronx. When I move out of the city someday I’ll be sad to leave Dr. Vi behind but while I’m here I cannot recommend her enough. As everyone says, she cares about her patients and takes her time with us. She actively listens and is so well versed in so many different types of treatments and good lifestyle habits.
If you don’t need pills, she”ll tell you that and offer up better everyday habits that can help you live and feel better. She takes a holistic approach to your health and is in no way a pill-​pusher looking to make insurance money off you. Most of my visits result in a clean bill of health after taking vitals, and blood or urine samples on site – if necessary.
But when you do need a scan, treatment or prescription she goes above and beyond to make sure you get exactly what you need, when you need it, and makes sure it’s covered under your insurance so you’re not hit with sticker shock at the pharmacy or referred specialist. The office even faxed my referral paperwork to a specialist when I forgot the paper at home before my appointment. Saved me from having to reschedule or take off work to go home and get it.
I could go on and on but there’s no need. Dr. Vi has been the best doctor I’ve ever seen in my 30 years who does more than anyone I’ve seen to care for her patient’s needs.

I’ve been here three times so far and Dr. Vi is the most thorough doctor I have ever been too. She takes her time with her patients and genuinely cares for their well being. The wait time is short and the office is modern and very clean. I would recommend Dr. Vi to anyone in a heart beat; unfortunately, she does not accept new clients, sorry.

I gave Dr. Vi Laudureé Macarons as a holiday gift. I think you know where this review is headed. However, I don’t think she’s accepting anymore new patients. Dr. Peter may still be.
Dr. Vi has been my Primary Physician since 2012. Previously, my Primary was in Astoria and I was with her from 2005 – 2012. I spent the last years there telling her how I was just not feeling right & complained of various fatigue & pain. After answers of «drink coffee after lunch, you’re young, eat more protein, take Vitamin D.» And finally, «When you’re sitting at work, make sure not to lean on the arm rest, because that can cause abdominal pain.» I clearly don’t think that is the cause of my issue.
I searched around & switched to Smart Health– thinking that it’s in a fairly convenient location, not far from the subway & takes my not-​so-​great insurance. With the first physical (the yearly’s take longer to schedule since they’re a longer appointment), Dr. Vi ran a full panel of bloodwork & eureka! found underlying chronic illnesses. Unfortunately to say, that her nice small staff and I are on a first name basis since then (between routine appointments, tests, & specialists), she has been the ONLY doctor of the many specialists that is advocating for my health woes and Medical Mysteries.
She has even called up my specialists and spoken to them about my case. Even asked Dr. Peter (saw him as a walk-​in once when she was on vacation AND he heard about my case!). It’s disconcerning when most Dr’s just brush you off «Your symptoms are mild, you seem young & okay, come back in one year.» Dr. Vi has attended conferences on holistic health, won’t over prescribe harmful medications, suggests acupuncture, yoga, Thai Chi, has researched food-​based diets & emailed me the information, asks about my life & environmental living situation, & plain old wants to help.
Appointments are never more than a 15min. wait. They’re open late on a few nights & are open on Saturdays. They don’t overschedule patients, once in a while I’ve forgotten referrals at my specialists & they were kind & quick enough to fax one over. Requests for prescription refills are fast as well. Bloodwork is taken on site.
I believe Dr. Peter speaks Thai & Dr. Vi Vietnamese. Their nurse Maria speaks Tagalog & the receptionist speaks Mandarin. The patients are actually pretty diverse: young professionals, seniors from the Asian community, gay couples from Manhattan. There’s a nice relaxed Queens feel though.
One critique is that sometimes Dr. Vi is TOO concerned. At first wondering if my apartment was making me ill & suggesting that I move (creating a bit of stress for me). Sending me for scary tests, while specialists weren’t (although I’d rather cover all my bases). Overall, I’m very thankful for Dr. Vi’s efforts & willingness to research & communicate with me. When you don’t feel well, the last thing you want is a Dr. that doesn’t listen or care.

Had my 2^nd annual with dr. Vi. I absolutely adore her. She took an hour with me and did a complete physical with reflexes. She was thorough with her history. She’s so pleasant and easy to talk to. Medical assistant was very nice and friendly. Office is clean and relaxing. Highly recommended.

Rude, aggressive, condescending doctor. I black out from being underweight and Dr. Quach advised me to eat even less and put me on nausea-​inducing medication.

Wish I could give Dr. Vi 50 stars. She is wonderful and I’m so glad I found her. I highly recommend.

I freaking love Dr. Vi and her office.
I used to live in Astoria off of the Steinway stop and was looking for a primary care physician that took Aetna. Found her office on Unilocal and it has been just as great as anyone raves.
It’s always been easy to make an appointment, the nurse/​front desk staff is consistently friendly and helpful. Oh, and they play great music, too!
Wait for the Dr. is always pretty short (less than 10 min) and I’m usually in and out in a jiffy. Dr. Vi has helped me with various blood tests, cholesterol, and basic health. Unfortunately I’ve since moved and my last visit was a few weeks ago.
The office is in Elmhurst which may feel far for people like me in Astoria/​LIC but it’s right off of the M/​R line so it never took me more than 20 minutes door to door. Easy to access, great staff, awesome service, and took my insurance. What more could I ask for?

My husband and I love Dr Quach. We’ve had to change or insurance several times but we make sure she’s in our network to keep her as our primary. She’s very attentive, excellent bedside manners and easy to talk to. She’s just plan fantastic. Her office is always well kept and super clean and wait times are minimal which is always a plus. We will be around to be her patients for a really long time :)

This is my second year going to Smart Health Medical and I can’t recommend them enough. My yearly physical was of the same high quality as last year. My insurance company messed up some things with the billing, and Maria and the other staff members had it straightened out in less than 2 days. In addition, I requested a form be filled out for a new job, and that was done in less than one day. Unbelievable customer service, you will not find better!

Yesterday I came to SMART HEALTH MEDICAL, PC for my annual check up with Dr. Vi. It’s pleasing and admiring how she loves and respects her profession, as well as her patients too! Her soft voice and friendly approach won my heart! She’s willing to listen and gives her best professional advice in any medical or personal question. The place is spotless and quiet ambiance. Today I came for blood tests, being a very nervous and scary cat person to needles, Maria the nurse made me feel so comfortable and relax, thanks! I highly recommend Dr. Vi Quach.

I’ve had the best medical experiences at Smart Health and with Dr. Vi Quach. She is very attentive, respectful and professional during my treatment. She was very detailed in her physical examination and explanations. I am so happy that I found this office.

Dr. Vi is wonderful! She’s so thorough. I feel very comfortable sharing my medical issues with her, as she’s very personable and kind.

For this particular location if you do not want to wait long, I would recommend to always make an appointment. The staff is very friendly and Dr. Vi is thorough and informative. I would recommend this location any day!

Dr. Vi is everything everyone said about her and more. She was incredibly thorough. On top of being an attentive doctor, she is a really nice person. Super easy to get along with and talk to. I felt like I was with one of my girlfriends. I don’t have insurance so I was really pleased to see that she was not interested in conducting frivolous tests and only did what was necessary. I’m glad I found her and look forward to working with her for a long time :)

Okay, I’ve been looking for a good medical internist for awhile now. I’ve worked in the medical industry for 15+ years and yet never felt comfortable with the different primary doctors I tried out. Recently I had a recurrence of a prior illness and did not want to go back to my previous medical doctor because I felt I wasn’t getting the proper care I deserved. I searched online and found all the positive reviews of not only the practice but also DR. Vi.
What I can honestly say is all those good things you read in those reviews are 100% accurate. Her bedside manner is top notch. She and her staff put me at ease the from the minute I walked in to when I walked out the door. Dr. Vi comes across as not only very intelligent but also very relatable on a human level which you don’t see from many docs these days. She took her time, talked to me like about little things like the fact that she’s read all the game of throne novels and when she realized I was paying out of pocket helped me as best as she could with the continuing cost of my healthcare.
This is by far the best Medical Doctor I’ve been to and I plan to contiune using her and her office as my primary point of healthcare for the future. So if you haven’t figured it out by now… I Highly Recommend!!!

I have been going to Dr. Vi Quach for two years now. She truly has the best bedside manner ever. I never feel rushed, she’s friendly, warm and incredibly knowledgeable. I live in Brooklyn and take 2 separate trains that go from Brooklyn through Manhattan and then into Queens. I really do go out of my way to go to her.
Just so glad to have found her and her business!

Dr. Vi (and this whole office) are great! After moving to NYC and getting new insurance, I had to find a new primary care doctor. After reading reviews and checking with my insurance company, I ended up scheduling an appointment with Dr. Vi. I was able to schedule online through ZocDoc easily which was really convenient. They have extended hours on several days so I was able to go after work instead of taking time off.
The waiting room is very nice, neat and quiet. They have drinking water and magazines and music in the background.
The exam rooms are nice, with white noise in the background and laptops as they do their records electronically. Dr. Vi is super sweet and knowledgeable, and she had me come back in after two weeks to discuss my lab results with her, rather than just giving me a quick phone call or message, which was appreciated since I was able to actually talk to her about the results.
Great face to face time with the doctor, never too crowded, sterile and neat environment.

Never thought the day would come when I would rave about a doctor’s office. I went to see Dr. Peter aka Dr. Punyadech Photangtham. He is ridiculously nice and I’m sure a lot of my Chelsea friends would find him smashingly attractive. Not that I notice these things. Just saying.
I saw him with only a two day notice for an annual checkup. Since this place isn’t a high volume, low profit factory that churns patients, Dr. Peter spent a lot of time discussing my health and also helped me with some holistic health ideas.
On my follow up visit, he actually found how I was misdiagnosed by my military doctor. Drats, can’t sue the military. So, I’m out of luck there. But, I’ve lived with a misdiagnosis for over a dozen years and Dr. Peter was the only doctor to find the truth. He works miracles.
This place isn’t that packed yet because you have to take the R or M train to get there and they also don’t speak Chinese. Which is gutsy, since they’re right in the middle of Elmhurst Chinatown. If they get a Chinese-​speaking doctor on board, forget it, the sky’s the limit for this place.
Dr. Peter works late once a week and also has some weekend hours which is great for those with jobs. The staff was super-​nice and knowledgeable. They’re very tech-​friendly and the place was as clean as a high-​end spa. It’s like a transplant from Fifth Avenue directly into working class and immigrant Elmhurst. Maybe it’s the first wave of gentrification of Elmhurst? What next a Starbucks? I can only dream.

If you go there during a nice day, you will notice the glaring sun and will try to look for optimal seating. There’s dumdum pops at the counter, and wait time is almost non-​existent.
When you actual get a room, you’ll notice how every laptop in each room plays a nice calming white noise, almost reminiscing a spa room. Kinda awesome. Once you meet Dr. Vi, you’ll wonder why all doctors aren’t like her. Patient and a great listener, she takes all your concerns into consideration and looks into it.
I think the only imperfection I notice was the handling in paperwork. They didn’t realize that HMOs need referral authorizations before making appointments (maybe they usually have PPO patients?)
Anyone that lives in Elmhurst would be lucky to have her for a primary care physician.