Optical Techniques

I went to these people on Tuesday March 22^nd 2016. Myself and my wife each had an exam, picked out frames and paid our Co pays and we were on our way. Seemed simple enough. I called on Tuesday March 22^nd to see if they had come in yet and they said no they were waiting for something with the insurance but did not have a real answer as to what they waited for. So I pay for these benefits so I called the insurance company on wednesday the 23^rd of march to find out what the hold up was since other people lat my wife’s job have received their glasses in 5 days. My insurance company said they have no idea why they were talking about and they just submitted the paperwork needed yesterday. I asked if they had tried previously to submit it and maybe there was a problem the insurance company said no yesterday was the first time they had submitted it. So I call the office back and the lady who answers the phone stated there was a problem in the office so they could not submit what was required. I asked why and she said she issued a day of work. Imagine that one person does not come in for one day and nothing gets done for a week? So then I cancel my glasses as I did not feel like a valued customer and they did not even have the desency to call and let us know. So it gets better… I call back to let them know that I was coming in for my prescriptions foe the lenses to go somewhere else and the same guy from the previous day answered and I asked him what was up and he said it was a problem with the insurance so then I asked specifically what was the problem exactly and he said they had to figure out a way so we did not have to pay for our glasses other than the Co pay. My plan is simple 10 for exam frames up to 170 and 10 bucks for lenses (progressive lenses and transitional are included in the 10 dollar Co pay charge for the lenses) so what they were trying to hide so I did not have to pay I have no idea nor did I ask for it I just wanted what my plan covered. I have no idea why they would wait so long to place the order and then lie about and then act as if they were trying to do it all for me when my plan is very basic and clear. I suggest you use anyone but these people as they lied for what reason I still can not figure out if for nothing g else then they just screwed up and did not want to have any accountability for it. Businesses today need to appreciate their customers and they apparently do not that is why I went some place else. It is important that we as consumers stick together and not just give our valuable patronage to businesses such as this. I work hard for my money and benefits today are expensive I absolutely refuse to let someone that has dirty or underhanded or lies to me profit from my hard work. That hard work represents time away from my family and it would be an insult to them and myself if I do business with someone like that. And just remember this could happen to you should you choose to go here.