Hand & Stone Massage and Facial Spa

Clean facility, no wait, overall pleasant experience. Leonela was wonderful! Only downside is they don’t have prenatal tables and for a prenatal massage, you have to lie on your side with pillows. The add-​ons occur during your treatment time, so not necessarily worth the extra money. Would likely go back after I’m not pregnant.

Came to hand and stone today for a facial treatment. The woman I had was EXCEPTIONAL. I am an esthetician as well so I can tell the difference between someone who knows what they are doing and someone who doesn’t. Her name is DEBBIE, I would highly recommend her to anyone. She does great extractions, makes you feel very comfortable and really knows what she is doing. She asked me if I wanted to upgrade and told me how much more it would be rather than me saying yes and her not telling me its more money (this has happened many times) She isn’t very pushy with products but she will let you know what she suggests that you should use and how important continuing treatment at home is! She is very sweet, and I feel so much better after walking out today. The two blonde girls in the front are very sweet to everyone and you can tell they know what they are doing, I’m not sure why there are so many negatives reviews, maybe you should all pay Debbie a visit: P ! I am very satisfied, thank you Hand & Stone, and thank you Debbie!!!

Have to say have been coming here for over 5 years and not very happy with the quality of massage therapist here. They also make you wait 10 minutes to get started and leave 5 minutes early so at the end I just get A 40 minute massage. I feel I am being robed no sense in talking about it since they told me is the nature of the beast. Guess won’t be going to see that beast any more…

I’ve been a member of and hand and stone for a year now and I love the services they provide. The staff is always warm and welcoming. I would recommend a membership to anyone who loves massages. I feel relaxed and happy every time!!!

This is not a super high end spa, but I wouldn’t expect it to be, given its location (strip mall, next to Marshalls). However, the staff is very friendly, the mood is not stuffy or pretentious, it is clean, the treatment rooms play the appropriate rain forest flute music (LOL) and the skin products are by Dermatologica. I’ve had two collagen facials and a microdermabrasion (my first ever). It was a fine experience. My esthetician Ana is a lovely young woman and advised me in my choices of treatment. I’ll be going back in a few weeks.
They have a membership program with many benefits – I have joined, knowing that I can cancel at any time.

Thaisha has good technique and works pretty hard to get the kinks out. BUT … she doesn’t take direction well at all. When you tell her the problem areas you want her to focus on, you can expect her to completely ignore you.
The first time I was here was on a groupon. When she didn’t get to my problem areas, she explained that there wasn’t enough time because my back needed SO much work. I should schedule a 90 minute massage. I didn’t mind so much because the price was good and my back DID feel better.
The second time, no groupon. a 90 minute deep tissue massage cost me $ 130. I explained to her at the beginnning that I got the 90 minutes because I needed her to focus the extra 30 minutes on my knees and shoulders. She said that she couldn’t do the knees because it’s all bone there. … Huh?!? All Bone? I had to explain to her that there is actually muscle around the knee. That’s what allows us to move our legs. (Seems they’ll certify anybody these days.)
When I got up to turn over, I looked at the clock. I could see that she had spent 70 minutes on my back and legs. We had 10 minutes left and she hadn’t touched my knees … AGAIN. So I paid $ 130 and AGAIN didn’t get what I needed.
If that wasn’t bad enough, she had the nerve to ask if I would buy some candy that she’s selling for her church.
So … let’s get a show of hands. Who thinks I should go back again? I vote no.

I have been to Hand and Stone many times before. The massage therapists are always pretty good, but the service leaves something to be desired. I had a deal for a massage for $ 49.99. The massage started about 10 – 15 minutes late, and the time was not made up for. The massage itself was okay. But my main complaint is that every time I come to Hand and Stone, the people at the front desk make me feel very uncomfortable about leaving a tip. I always leave good tips, but when there is something I am not satisfied with, I lower the amount by a few dollars. So because the time was not made up for when the massage started late, I was going to leave 15% instead of 20%. The girl at the desk first told me that I should leave 20% of the regular massage price which is $ 89.99. She suggested that I leave $ 20! If I paid $ 49.99 for the massage, a $ 20 tip seems ridiculous, especially for something I wasn’t satisfied with!
This was the third time the people at the front desk have been pushy about tips. The previous time I was there, the girl insisted that I tell her how much I was leaving because she had to put the tip on my credit card and couldn’t do it unless I told her. When I asked why I could not leave the tip in cash, she said that if I paid with a card, I had to leave the tip on the card, too. I call BS on that. I don’t think I will be back.

Besides the fact that it is close to where I live the staff is always friendly and accommodating.
I’ve been to little mom and pop spas that charge you more and the service is terrible. At least this is a franchise and they have a method to everything which I like. They call you and text you the day before your appointment. The front desk is really friendly and courteous.
I have been here twice to Nicole and I always tell her that her hands feel like butter. Just don’t plan on having too much excitement for the rest of the evening because you will want to go home and just take a nap!

Very unprofessional front desk!
I just moved to the area and thought I’d try their introductory offer so I made an appointment and booked a massage.
When I went in for my appointment and met my masseuse she asked me what brings me in today… I told her that I’m in my 1^st trimester and suffering lower back pain. At that point she said that she was sorry but she couldn’t give me a massage at the risk of a miscarriage.
So we proceeded to the front desk. My masseuse was trying to tell one of the receptionists discretely that she cannot perform a massage for me today. The receptionist instead of pulling me aside and telling me the risks she said it front of everybody in the reception area!
I have never been more mortified in my life! The spa is supposed to be a health facility where you can go and enjoy private relaxation time and instead I’m left feeling shamed and embarrassed because someone at the reception couldn’t give me the professional courtesy I deserved.
Could you imagine if you went to a doctor’s office and the nurse or receptionist told everyone your business? It’s was the most mortifying experience of my life!
To top it all off a customer who was next to me chimed in and said that she too has heard people who have had miscarriages in their 1^st trimester due to a massage! I felt so publicly shamed!
So thank you Hand and stone for making a a new mom feel so horrible about herself. You have lost a potential customer. You deserve this poor review and everyone I know will know how unprofessional your front desk team is.

I love the front desk staff. They’ve been very accommodating to a couple reschedules I had to make last min. Manny is their best but I gave others a chance, no complaints. Facials are OK definitely not peaceful. Way too much talking and the steam machine stopped working causing a fifteen min delay. I will continue with massages only.

Can’t wait for my next massage with Mary… She’s so professional and has angel hands yet the massage she gave me was amazing, she even went the extra mile by giving me a face massage after I made a comment that I had a bad headache… I am recommending this place based on my personal experience.

Was nearly impossible to use my groupon here. Very rude receptionist put me on hold forever then told me no appointments were available. I kept trying and finally got an appointment on the day the groupon expired. Well, we were late, they cancelled our appointment and called an hour later to tell me they redeemed my groupon to cover their «cancellation fee» which they conveniently neglected to mention when making the appointment! So I’m out the $ 39 and will NEVER go there again.

I went here today to use my groupon for a facial. It was my first time visiting a hand and stone location. all in all it went very well. Helen did my facial and she was very professional and friendly. i brought my own lotion because i have sensitive skin and she didnt mind using it or try to sell me the products they use. i like that she wasnt pushy! they use dermalogica and clarity brand products which are very good quality. the only thing i am unsure about is that she used an extraction tool whereas the other two facials ive had elsewhere, they used their hands. The tool was a bit more painful, but im not sure which method works better. the overall atmosphere is comfortable and inviting. i also loved the add on of a hot towel foot exfoliating massage!

Very nice experience.
Marissa is an amazing esthetician. She was very fluid in her facial techniques and very knowledgeable. Even days after my service people comment on how great my skin was. The fact the company uses Dermalogica is an added benefit. The products have shown such results.
Jack, massage therapist, is great. He had such continuity in his massage and was very attentive to the pressure.
I have also been with Manny, Christine and Helen. Also amazing therapists.
The company had a rock start but now has very strong therapists.

The massage therapist was very very nice, but not the kind of massage I was looking for; it was very mild, even though I asked for more pressure it was not given to me. I think the therapist was inexperienced. The front staff was very nice, and the place is very clean. I think good /​long reviews are by employees /​friends of the business. Just keep that in mind.

Went again bc I had bought 2 facials from Living Social. This one went better and my skin looked very nice but I think they could still work on some of the finer points of doing a facial like being very quite (I like to sleep during mine) and maybe putting something more over my eyes than cotton pads when that bright light is shown.
To end my facial, my very nice esthetician shone the light back over my face to make sure she had gotten all of the mask off. Talk about jarring.
The place is very clean and the staff very nice.
Certainly an improvement from the first time. I wouldn’t have paid $ 89 for the facial I got but for $ 40, it was worth it.

Ok, I’m really rating this place for my personal experience with the massage therapist I had… I’m sure everyones experience will vary based on the individual that works with them.
I got this deal (one hour full-​body massage) for me and a friend (who also had a 5 star experience!) through livingsocial.
As for the ambiance, the place was clean and comfy. The waiting room was a little cold, but the massage rooms were a good temperature. They offer tea in the waiting room. Nothing fancy or frilly, but I don’t really care about the extras. I’m paying for a massage, not to sit in a room with a bunch of half-​naked people wearing a used terry cloth robe for 10 minutes before and after I get my massage.
I usually ask for a man because, I incorrectly made the assumption that men have stronger hands and provide better service. WRONG! I got lucky when Hand and Stone set me up with Leonela! This girl has magic fingers! I have AWFUL knots in my shoulders and my entire back is tense, in general. I’ve been told for years that I carry all my stress in my shoulders, and believe me when I tell you, I have a LOT of stress! And a really crappy, 12+ year old mattress that breaks my back every night. But right now, a day after my massage, I’m still feeling pretty good!
That was hands down, THE BEST massage of my life! And afterward, Leonela even showed me some stretches I can do to help my shoulder knots! She was super professional and offered a cup of water after the massage. The peppermint aromatherapy was amazing and I enjoyed smelling it all night, until i washed my hair.
Unfortunately, I can’t really afford a massage membership anywhere, even though their prices are pretty reasonable ($ 50 per month, no paying for months in advance, just month to month payments and you can stop anytime.)
Hand and Stone also does facials and offers a number of skin care products. You must give them a try!

I previously wrote a review based on a terrible experience I had on my first visit. (I had hoped to make an amendment but Unilocal «filtered» my review)
After a few weeks, the spa manager did contact me addressing my concerns.
On my second visit I had an amazing massage with Manny. He was great for deep tissue & addressed my problem areas.
As I previously stated, front desk staff is very friendly & it’s very clean. Just make sure you get a good massage therapist. The first massage therapist was terrible & not professional but Manny was one of the best massages I have ever had.
I’m happy I gave it a 2^nd chance.
Original review which was filtered:
I received a gift card for Hand & Stone as a gift. Upon entry, the space is clean & spa like. The 2 girls at the reception desk seemed friendly. I arrived early to fill out paperwork so I overheard the front desk speaking with a few clients… it all scripted sales. I was taken back for my massage with Sebastian who seemed VERY young. Although he was very nice & polite, he was VERY awkward & shy. He was not even able to maintain eye contact he was so shy. The massage was ridiculous. I’ve had better massages at a nail salon at the end of a manicure where they just squeeze your muscles. Sebastian was so awkward he kept clumsily bumping into the table & kept saying «oops». I had an «aromatherapy» massage which was him holding a scent under my nose for 5 minutes while I was face down half way into the massage. Again very awkward. The oil was not scented! When massaging some tight areas of my neck he even slipped off the muscle several times (again saying «opps» each time). I’m just happy that he did not injure me.
Hand & Stone emails you a survey to complete after your visit. I detailed all of the events that occurred (as I did above) & not one person got back to me.
I don’t know if they hire «licensed» massage therapists but this «kid», although he was polite, should not be charging people for his services.
In the email survey, Hand & Stone asks detailed questions comparing their services to massage envy… they will never compete with massage envy if they continue their less than professional staffing.
I strongly do NOT recommend.

I got a living social deal for this place and decided to try it out. I got the signature massage and thought it was good. I was disappointed that there was no relaxation room to go to before or after the massage. You went right back into the waiting room with bright lights and a non-​relaxing atmosphere. Alli did my massage and she did a great job!